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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I think it was awesome. I like the fact that it gave me plenty of options for my resume
I am satisfied with the service provided, but I subscribed for 14 day trial period and paid $3 for it, and it was not clear that after 14 days, my account will be automatically debited for monthly amount.
Hello Gurleen,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I wanted to see what your product looked like and now we are having a problem with billing, it looks like your trying to charge me for nothing! My bank is sending multiple alerts
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So far it's been easy to transfer data. There seems to be a wide variety of template options.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very good! I would recommend Resume Genius. It was easy to add to an existing resume and keep it professional with ease. A big time saver!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The resumes look great thanks. Resumes look great
I will be using it more often
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent experience and very easy to use except for requiring 50 characters
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Services were good, I was able to create a resume pretty quickly. It made my resume have 7 pages and I did not like that.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very helpful to have the assistance and recommendations for putting together the resume!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The recommendations expedited the process of completing the resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Please add a option to include professional links such ad linked in or personal websites in the resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very helpful and easy to maneuver. Also the suggestions are top notch, and I used most of them and them added my own spin on it. All and all, it's a great product.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You said it was free but ended up charging me. I was supposed to have at least a free trial.
Hello Obi,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was fast and easy to get resume done. I just hope they don't charge me more for doing it than the $2.95 until I cancel my subscription before 14 days
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very Easy to use. Been a very long time since I needed a resume. Thank you
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and understand. Generated a fabulous cv which will put myself ahead of other applicants within the job market.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to build with great resources to make a great resume!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super fast and easy! Many thanks to the creators in assisting people in creating a professional resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was so helpful, quick and easy! I was preparing a resume for my son.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Seems fine, easy access to everything I need to build a resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius