Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No comment, no comment, no comment, no comment, no comment,
Pretty good, but maybe too many options. A little overwhelming.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very efficient…………………………………………………………………………………………………
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I had a wonderful time creating my resume. It help me a lot, I'm glad I found resume Genius your the best.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love it, easy to use and always can update and edit when you needed.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I like the resume builder because it's fast easy to understand and very useful. I love it I definitely suggest using it
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Too expensive the low price was a draw and I was shocked when I was charged 23.00
Hello Joan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It is really expensive and I would have used a different site had I known. I felt trapped after giving that much time to my resume and the only way to get it was pay. But the price is definitely excessive. Bummer!
Hello Thiago,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This was easier than expected. Resume genius helped me unscramble my brain and get straight to the point. Thank you!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The bullet points were driving me nuts I had to fix them constantly
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I like how it helps you set up your resume but everytime I went into another app to pull up information, it would erase everything I just put in which is extremely frustrating.
Hello Julian,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very Easy! It helped me with everything I needed and made sure that my resume stayed professional
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I really enjoyed the site. Easy to read and use. Will tell my friends about it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I really didn't want to lose my subscription considering how hard it is to find a reliable and trustworthy resource where I can have access to trying different templates, live recommendations curated to my role from previous user's same titles, and the best; the ease of operating the platform is above all. When not being able to continue my subscription due to financial reasons Resume Genius allowed me to pay a $3 rate per month which I can afford allowing me to keep this amazing app and curate my resume through my dream job-seeking process.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
An amazing help for people who find it hard to create resumes
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great easy to use no hassles just wish after they lure you in to say its free they dont hit you at the end for a fee
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Had some issues getting my billing information through. To be fair I've been holiday shopping online, I think my bank stopped.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use
And an asset to your job search
I would recommend at leas the initial trial
Easy to cancel subscription if you find a job
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Simple just like I need it to be. It has most of the suggestions I needed.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Loved it! It was easy and the format was great. I have never done a resume and it was made simple
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius