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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Easy to input information and adjust the wording as needed.
I could not get back into my account after having created in yesterday. I have now paid twice.
Hello Jean,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy to use. I like the points used in the guides. Experience fill ins and the prompts to continue on
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Convenient, easy, helpful with wording different tasks and job descriptions..
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent suggestions to speed process and refine procedure.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and complete! With easy guides and visual appeal this was a breeze! I am quite impressed with this site.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I already pd once but didn't get the entire resume sent. I likes the assistance I got while filling out the information section but its been time consuming to have to do it again and pay again.
Hello Tina,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Super easy and thorough. I wish my company would have allowed me to apply for the position. The cover letter and resume were flawless in their execution
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very intuitive, and succinct, happy so far, will be happier when I am working.
Thanks
Great service.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to navigate through. Helpful suggestions on what to write.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's too costly for me at this time. Please cancel my subscription.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Didn't expect to pay when advertised as free. Not happy about that.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It is a quick and helpful resource for when you're in a time crunch.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thanks but i dont want to leave a survey at this time. I appreciate it
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The website worked very well to create the resume that I needed for the job application.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good experience lots of different templates to choose from
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to navigate, step by step format to create a resume made the process easy
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I need help changing the order of the job titles. I would like instruction on how to make the adjustment.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So easy to use and tips were good as you moved through the screens.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great really easy and simple to use. Not stressful at all and affordable
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius