Resume BuilderReviews 2,807

Hello,

Thank you for sharing your experience — we’re glad to hear that your first time using the service was great.

We’re sorry to hear that the recent charges caught you by surprise and made you feel disappointed. Our subscription model is designed to provide continuous access after the initial discounted period, but we understand that not everyone may be aware of the transition to the regular rate. These conditions are clearly presented during the registration process — at the point of purchase, in our Terms and Conditions, and again in the confirmation email sent right after the initial payment. This message includes all details about billing frequency, subscription terms, and how to cancel, to ensure full transparency. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.

Also, as a sign of goodwill, a refund for the two months as requested has been processed. Please allow 7–10 business days for the refund to be available in your account; this depends on the banking institution. We greatly appreciate your feedback, as it helps us identify and address any issues.

We want to inform you that we'll send a message to your email for your reference. Please check your inbox, and if you don't find it, we recommend checking your spam folder, as emails sometimes get filtered there. If you need further assistance or clarification, please don't hesitate to contact us. We will be happy to help.

Kind regards,
Customer Service Team

Hello,

Thank you for sharing your experience and feedback. We sincerely apologize for any confusion or frustration caused by the resume import process. We completely understand how frustrating it must have been to encounter issues with importing your existing resume and not being fully informed about the payment requirements upfront.

Transparency is very important to us, and we’re reviewing our approach to ensure that all costs are clearly communicated from the start, especially before users are asked to rebuild their resumes.

We truly appreciate your input as it helps us improve, and we’re committed to making your experience better moving forward. Please don't hesitate to contact us if you need any further assistance or clarification.

Thank you again for helping us grow!

Hello,

We sincerely apologize for any confusion or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards,
Customer Service Team.

Hello,

We sincerely apologize for any confusion or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.

Also, we appreciate you taking the time to leave us a review. Providing a review is entirely optional, and we value any insights you choose to offer. If you have any concerns, please do not hesitate to reach out to us at [email protected].

Best regards,
Customer Service Team.

Hello,

Thank you for taking the time to share your feedback. We’re glad to hear you found the website helpful and intuitive, and we sincerely apologize for any inconvenience you’ve experienced.

We understand that not everyone is looking for an ongoing subscription, and we appreciate your honesty. We would like to clarify that with an active subscription, you have full access to all of our premium features — not just resume downloads. These include unlimited downloads of resumes and cover letters using professional templates, document review tips, and expert-written content to help you highlight your strengths.

Once the subscription expires, these premium features — including the ability to email or download documents — are no longer accessible. This subscription model allows us to maintain and improve the platform, ensuring it remains up-to-date and helpful for users throughout their job search.

We truly appreciate your feedback — it helps us continue improving our services.

Kind regards,
Customer Service Team

Hello,

Thank you for sharing your experience! We’re glad to hear you found our service helpful, and we truly apologize for any confusion or inconvenience you may have encountered while using our website.

We’d like to clarify how our platform works. We offer two types of accounts: Basic Access (free) and Full Access (paid).

With the Basic Access, users can explore our builder and create documents at no cost. However, this version only allows downloading a plain text version of your document and does not include premium features.

For a small fee, users can upgrade to Full Access, which unlocks additional tools such as the ability to print, email, and download documents using our professional templates. It also includes access to cover letter builders, job search tools, interview preparation tips, and more. This plan begins with a 14-day access period. If it is not canceled within that time, it automatically renews into a monthly subscription to ensure continued access.

We’re always working to improve our platform and provide a smooth and transparent experience for all users. If you have any further questions or need assistance, please don’t hesitate to contact our support team.

Best regards,
Customer Service Team

Hello,

Thank you so much for your kind words and for taking the time to share such a detailed experience! We are honored to know that our commitment has had a positive impact on you. We're especially glad that you appreciated our focus on personal branding, customizable templates, and the balance between visual appeal and professionalism. Feedback like yours reinforces our purpose of offering a tool that truly makes a difference for those looking to stand out with authenticity and professionalism. Thank you for choosing us!