Resume BuilderReviews 2,757

Hello,

We appreciate your honest feedback and are sorry to hear that the cancellation process was frustrating for you. We take concerns like yours seriously as we strive to provide a seamless and transparent experience.

The subscription can be canceled at any time, as we do not have any contracts or cancellation fees. You can do it yourself online, or by reaching out to us via phone call, chat, or email; it is up to your convenience only. To cancel your subscription online via the website, follow these steps from the Settings menu on your account:

1. Choose Cancel Subscription.
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating "I understand I will lose access to my saved resumes and cover letter, but still want to cancel." Once you've checked the box, you'll be able to click the cancellation button without any problems.

Again, we provide multiple ways to cancel, including email and live support, to make the process as accessible as possible. We regret that this has negatively impacted your perception of our service.

We have located and thoroughly reviewed your account, and we confirmed that it has been completely canceled; no further charges will be applied. You received an email confirmation detailing this information with a cancellation number and an expiration date. Should you require any further assistance or clarification, please do not hesitate to contact us at [email protected]. We are happy to help.

Best regards.

Hello,

We sincerely apologize for any confusion or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards.

Hello,

We sincerely apologize for any possible dissatisfaction or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards,

Hello,

We sincerely apologize for any possible dissatisfaction or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards.

Hello,

We sincerely apologize for any possible dissatisfaction or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards.

Hello,

Thank you for sharing your experience. We're glad to hear the input process was easy, and we truly appreciate your feedback about finding saved resumes. We always want our users to have the best experience with our products and services, and your comments are greatly appreciated, as they help us identify and address any issues. Should you require any further assistance or clarification, please do not hesitate to contact us at [email protected]. Please make sure to include all your account information and the details of the issue so we can better assist you. We are certainly committed to ensuring you receive the excellent customer service we pride ourselves on.

Best regards.

Hello,

Thank you for sharing your feedback. At ResumeBuilder.com, transparency is vital to us. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.

Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions.

We apologize for any misunderstanding. If you’d like assistance with billing or plan options, please feel free to reach out to our support team at [email protected]. We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users!

Best regards,
Customer Support Team

Hello,

Thank you for sharing your feedback. At ResumeBuilder.com, transparency is vital to us. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.

Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions.

We apologize for any misunderstanding. If you’d like assistance with billing or plan options, please feel free to reach out to our support team at [email protected]. We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users!

Best regards,
Customer Support Team

Hello,

We sincerely apologize for any confusion or frustration you may have experienced with our website. While we understand your concerns, we want to clarify that our service offers features beyond what is typically available through general AI tools, including professionally designed templates and tailored document optimization.

While we understand that free tools exist, our platform is designed to provide much more than basic assistance. We offer professionally designed resume and cover letter templates, AI-powered content suggestions tailored to specific roles and industries, formatting tools that ensure ATS compliance, and a user-friendly interface to help streamline and enhance the job application process.

We regret any confusion surrounding billing and would appreciate the opportunity to review this further. To provide you with the support you need, please look for a message from Trustpilot asking for your account information. We want to ensure you receive exceptional customer service, as we are committed to turning your opinion around.

Best regards,
Customer Service Team.

Hello,

Thank you for sharing your feedback. We are glad to know that you consider the process with our service nice. And, we sincerely apologize if our subscription model did not meet your expectations.

We understand your desire to have the option to pay solely for the resume service without subscribing to additional features. Our platform is designed to offer a comprehensive experience that goes beyond basic resume creation, including professionally designed templates, AI-powered content suggestions tailored to specific roles and industries, and formatting tools for ATS compliance.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team. We’re here to help!

Best regards,
Customer Service Team

Hello,

We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.

Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.

We have located your account and confirmed that it has been canceled; no further charges will apply. You received an email confirmation about this information.

We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.

Best regards,
Customer Service Team.

Hello,

We apologize for any confusion and inconvenience. It's important to note that our services offer free access to download a plain text version. However, certain premium features require a subscription. We would like to take this opportunity to clarify any doubts.

We offer a full access account for a small fee. This account provides a comprehensive set of features, including the ability to print, email, or download your documents using our copyrighted templates. With the full access account, you'll have a 14-day window to utilize these advanced features to enhance your document creation process.

We are here to assist you, so please feel free to reach out if you have any additional questions or concerns.

Kind Regards,
Customer Service Team.

Hello,

Thank you for sharing your honest feedback and for your kind words about your overall experience. We're glad to hear our services brought satisfaction.

We know that managing subscription costs can be difficult at times. Although our platform runs on a subscription model, we’re always looking for ways to improve and offer meaningful value while keeping our users’ needs in mind. Feel free to reach out to us at [email protected]— we’d be glad to share any available discounts or options to make our service more accessible. We truly appreciate your feedback.