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Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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All in all my call was handled just fine. The representative cancelled it without too much of a hard sell. Thank you
Spoke to Joyce Johnson via chat to cancel my account and get a refund. She was excellent and very attentive to my request. Excellent customer service and attention to detail. It is very refreshing to get someone who cares like she did. She did her job well and even tried to sell me on other offers and was not persistently negative and very respectful of my answer. I appreciated that.
Hi Ed,
We’re proud to know that Joyce was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I cancelled my account today, speaking with a CSR by the name of Esmaralda, located in Costa Rico. She is a wonderful respresentative of this company, I wish more company's had CSR's who act with the professionalism that this woman demonstrated in our email chat. She is a hard working employee who is also working on a degree in Business Administration. I applaud her actions, her goals, and if this company realizes talent, they will promote her to a position of increased responsibility.
Hi Christopher,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Esmeralda. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Customer Service was frustarting and insulting... I requested to have my account cancelled and rather than cancel my account the rep tried THREE TIMES to sell me on additional packages to keep my business... she then insisted she would like once more to make an offer to keep my account active to "go the extra mile"... I spent 20 minutes trying to make a simple request and they were ignoring me entirely.
Listen to your customer and don't sell to them when they ask to cancel
Hi John,
Thanks for bringing this to our attention, John. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Walter provided fantastic service and did not stop until he found the issue. Apparently there was a error when I signed up and I had created 2 accounts. I thought I had cancelled the account, but there were still charges being applied. Walter talked me into saving the first account at a lower cost and he researched and found the other account for me to get it cancelled.
Hi Debra,
We’re proud to know that Walter was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
The customer service representative was awesome! She gave me a great promotion on my monthly subscription!
Hi Paras,
Thank you, Paris, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
Ur going to jail. Worst scam artists Ive ever seen. Crawl back into ur hole and stop posting BS apologies that mean nothing. U never fixed it u stole again
Hi Leah,
Thanks for bringing this to our attention, Leah. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Took me about 30 mins to complete my resume. Provided a lot pre-typed suggestions to make the process even quicker.
Hi Bill,
Thank you for your kind words, Bill! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
I had to cancel my subscription because I no longer needed it. The customer service rep that I live chatted with Steven B. Helped me on live chat. He was professional, friendly, and quickly took care of what I needed to do. Thank you
Hi Angela,
Thank you for sharing your experience with Steven, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I had a billing issue and was able to Live Chat with Steven B. He was helpful and resolved my issue very quickly. This program is amazing and saves so much time. I highly recommend this program.
Hi Alesha,
Thank you for sharing your experience with Steven, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I call asking cancel my account that not is "free" the man at customer service is so good. Very kind. But so far the company don't return my money, and he say go to send me my resume fixed and in just one page and nothing this happen?
What is wrong?
Hi Maria,
Thanks for bringing this to our attention, Maria. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
The customer service is amazing, I messaged them needing to cancel, and they were polite and very helpful.
Hi Rilla,
That’s what we like to hear, Rilla. Our customer service team is always here to help. Thank you for sharing your experience.
Great site and good work of the customer service. Thank you Franciny Vargas for helping me with my cancellation procedure.
Hi Sophie,
Thank you for sharing your experience with Franciny, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Frustrated at the lack of accommodation this site provides. It also did not provide me with me "FREE" resume and I ended up signing up for a prescription that never sent me an email. However, I had the best customer service via the live chat. Monica was excellent at fixing my account and listening to my complaints! Kudos to her! :)
Hi Brianna,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Monica. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Not only did they assist me with minor issue I had of just learning how to change something. They took the time to review both resume and cover letter to make sure the match. THANK YOU CHAT TEAM
Hi Jeff,
That’s what we like to hear, Jeff. Our customer service team is always here to help. Thank you for sharing your experience.
Very upset with this website and how they wait until you've spent a lot of time and effort building your resume just to end with, "oh by the way this program isn't actually free like we advertise." The website does a decent job providing an easily navigable template; however, when clicking on the website it says FREE resume builder and it is NOT FREE. Now I have to spend more time I don't have as I attempt to transfer all my information to a new FREE template, as I am applying for colleges in two days.
Hi Matthew,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
This company is one big fraud and I am in a fraud case against them. Without any approval of me and my husband they withdraw a monthly amount of $24,95 from our bankaccount since dec 2016. We tried to talk to them and sent several emails to complain but no answer back. Be very careful and please check your bankaccount!
Hi Lydia,
Thanks for bringing this to our attention, Lydia. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Good formats, don't use a Mac. Excellent customer service when I chatted. Thank you Juan. You are a good representative for the company.
Hi Tim,
Thanks for sharing your feedback and experience with us, Tim!
I spent hours building my resume because it kept freezing. I went to download because it's free and will not let me of course. I went to sign back in and it's gone. Terrible. I used another resume builder cost me almost 2 dollars to save my resume as many ways I wanted.
UPDATE*** If you notice I received a comment from resume now to help... I did what was asked and never heard anything back. DON'T WASTE YOUR TIME! TRY My perfect resume it's fantastic!
Hi Christine,
Thanks for bringing this to our attention, Christine. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Templates were the best! I would recommend this service to everyone! After years of not having to have a resume this breezed me right through the process!
Hi Joyce,
It’s great to hear that you’re pleased with your job-ready resume. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job.
Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
That’s what we like to hear, Donna. Our customer service team is always here to help. Thank you for sharing your experience.