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Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Erik was one of the BEST CS reps Ive dealt with in some time. You could tell he truely cares. I was very frustrated when calling in about a charge and he gave me resolution and even kept me as a customer. Outstanding job
NELSON WORKED ON ANOTHER RESUME THAT I NEEDED TO COMPLETE AND THE RESULT WAS AWESOME! HE WAS VERY DETAIL-ORIENTED, PATIENT, KNOWLEGEABLE, PROFESSIONAL AND PERSONABLE! HIS CUSTOMER SERVICE SKILLS ARE STELLAR AND GREATLY APPRECIATED! THANK YOU!
Hi Mechelle,
We’re proud to know that Claudia was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Simple, fast and productive The whole process was quite simple and the facilitator was very resourceful with loads of information on several different options. It was an overall great experience
Hi Isaac,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
It took me a half-hour of online chat before I could cancel my subscription. Kept making offer after offer for me to stay until it became infuriating.
Hi John,
We apologize for any inconvenience that this situation may have caused. We take our customer’s satisfaction seriously and make an effort to provide A+ Customer Service at all times. If you need further help, please don’t hesitate to contact us. Thank you!
Walter Berrios was very helpful in canceling my auto renewal and getting my refund. However, I am very disappointed that it was not a full refund. Your website does not make auto renewal clear, in fact it is sneaky. I guess if you can get 71 cents from everyone you trick that adds up to significant dollars. A partial refund does not bring me back to your website. Very disappointing, your service should be enough. No tricks!
Hi Michael,
We apologize for any inconvenience that this situation may have caused. We take our customer’s satisfaction seriously and make an effort to provide A+ Customer Service at all times. If you need further help, please don’t hesitate to contact us. Thank you!
I forgot to cancel my subscription (I'm currently not looking for employment) and even though their trial service clearly stated I would auto-renew after a certain time, the representative I chatted with was incredibly polite and helpful, and gave me a full refund - even though the renewal was my own fault.
Hi Jessica,
That’s what we like to hear, Jessica. Our customer service team is always here to help. Thank you for sharing your experience.
This is one of the best customer service encounters I have ever experienced! I got a $20 charge from this site that I had no idea I even signed up for, so I chatted them, on Christmas Eve, they were so helpful and nice to me and canceled my subscription and refunded my money! I am very impressed by this company
Hi Olivia,
That’s what we like to hear, Olivia. Our customer service team is always here to help. Thank you for sharing your experience.
I was looking to re-write my resume and I find myself short of professional words, somehow I stumbled on this awesome site that help me with my resume, I put all the dates of my professional career and bingo, I did it in about an hour. Thank you Guys.
Hi Javier,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I had the same problem like Oance F. Simply didn't see the subscription so when they taxed me next month I was like What? Non-refundable though! Yes, I have created nice CV which helped me with my interviews but it is disappointing to be charged like that!
Hi Maria,
We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.
I found the website via Edge search because I needed help with a particular resume, CV. I found the website easy and helpful, even giving hints to help guide me through the process of creating the resume. When I needed a customer service representative, they were polite and just nice. They encourage usage of the full site, for example, job postings that were listed on the site in my area. Next time, I plan to purchase.
Hi Judy,
That’s what we like to hear! Our customer service team is always here to help. Thank you for sharing your experience.
Just wonderful. My support staff, Josue Sanchez was very knowledgeable and quickly sorted out my concerns.
Hi Prithvi,
Thank you for sharing your experience with Josue; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I subscribed to Resume-Now back in September 2017. I found a job within a month with the help of the Resume service and the other services it provides. Well worth the cost. I would highly recommend it to others looking to write up a professional resume.
Hi Jessie,
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our resume builder and your finished resume. Wishing you the best of luck in your career!
Resume now has great features. It allowed me to build my resume in a couple of minutes as well as the cover letter. I got the position I was looking for and the resume style I submitted looked very clean and professional.
I canceled the subscription just because I do not like having recurring fees in my credit card... even though been aware of the convenience. Would definitely use it in the future
Hi Gri,
We appreciate the positive feedback, Gri, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!
The most idiotic service I have ever seen.
I made a CV with their CV builder and purchased it and instead of it being a one time purchase as it clearly appeared they activated a subscription with direct debit enabled without my consent for such a thing and I got taxed 300% the purchase I wanted to make because of it!
And now that I look back at my purchase email I saw in very small text the details of my subscription.
These cheap scummy tactics to sign people up for unwanted subscription in the hope that people will not see it and keep paying for a subscription that they did not want in the first place is the lowest of the low I've seen right next to scam websites.
I advise you to not try out their BS and go find some other site that has transparency when it comes to their purchases.
Hi Oance,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at [email protected]. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
Went online to do a resume, saw that the site was a(FREE TRAIL) free trail cost me $1.95. First thing is you do not get to see terms &conditions before you continue into program second there is no communication that by doing the (FREE TRAIL) that at the end of it you become a member costing $27.95 WHICH MUST GET CHARGED AT 12.01 AM at the trail ending. I am in australia and have tryed the 1800 number which you cannot get through to &emailed them & received message back with amessage telling me it is a unsercured site. So cannot talk to anyone so now have to go to the ACCC to lodge WHAT A SCAM
Hi Scott,
Thanks for bringing this to our attention, Scott. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
The ironic part about this is I didn't end up needing the service, but had signed up on accident. The customer service was responsive, concerned, and helped me with my need for a refund with a caring and quick manner. They offered me other options that could save me money if I needed the service, but didn't push when I declined. Impressed!
Hi Jacque,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Made a resume, paid $1.95 for it. Going back to school so the subscription wasn't necessary and did not have a hard time cancelling the subscription.
Hi Zack,
Thanks for sharing your feedback and experience with us!
Ana was great. She handled all my needs over the phone. Great Customer service.
11/27/2017. The service they provide is a great tool to help people do the resume.
Hi Makeya,
Thank you for sharing your experience with Ana; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us
I had an issue downloading my resume and received prompt and courteous service by Patrick. Very impressed.
Hi Melanie,
We’re proud to know that Patrick was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
All in all my call was handled just fine. The representative cancelled it without too much of a hard sell. Thank you
Hi Donna,
That’s what we like to hear, Donna. Our customer service team is always here to help. Thank you for sharing your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Way to make our day, Sandy, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.