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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Robert helped me more than Ive ever been helped before thank you! The website itself is very helpful to me! God bless the person who created this website
Customer account specialist Franciny quickly helped me cancel my account. Didn't realize the template wasn't free. She was helpful and polite. If I were a more serious job hunter, I would definitely recommend this site.
Hi Liz,
Thank you for sharing your experience with Franciny; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
The resume site was a tool I used to help my 10 yr old daughter get familiar with resume building. Sorry I have to cancel for now, but Im sure to sign up again in the future. Thanks for the vast help in canceling my subscription.
Hi Kifunji,
Thanks for your review, Kifunji! Glad we were able to help. Have a great day!
I spoke with Warren and within about 10 min. He helped me not only understand the problem but fix it as well!
Hi Matthew,
Thank you for sharing your experience with Warren; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
First of all I thought this service was free. Not until the resume was done did I realize I had to pay for it. After putting all that work and time in to it. I thought the resume was average but $1.95 it was worth it. But then I saw that if you don't cancel by a certain time they charge your card a lot of money every month. So I went in to their chat to cancel It took forever. He kept asking me questions and offering me lower amounts of money to stay with them the pressure was on! After telling him NO a million times he finally told me my account was finally canceled. He was very nice but only because he was trying to sell me something, I was very ANNOYED. I do not recommend this to any one.
Hi Leanne,
Thanks for sharing your feedback with us. We'd like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription—these are NOT listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service. We also let you know at this stage that you may cancel at any time.
When we request your credit card information, we clearly explain that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. We also send you an email explaining this immediately after you complete your enrollment process. Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns about our services Thanks for getting in touch!
If youre new to building a resume or need help with building one, then this is the sight. Awesome and fast customer service as well!
Hi Chase,
Thanks for sharing your feedback and experience with us, Chase!
The servicr representatives are very Pleasant and helpful! The resources are phenomenal, havent found a site that helps with my career this much in a long time. I dont think there is one to top this here RESUME NOW!
Hi Kia,
Thanks for taking some time to review us, Kia! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better. Have a great day!
This site served a great as-described service, providing me with a good looking resume. However, the terms of contract are a bit misleading. I was under the impression that I had subscribed to a one time charge for a week of access to the website. However I soon discovered that I had a recurring charge of about $20 every couple of weeks. Upon trying to refund this transaction I was met with a customer service employee who initially used jargon and offered me slight discounts if I continued my subscription. However after pressing he did change his tone and helped me achieve a full refund. I would have liked my customer service employee to be a little more upfront and colloquial, but because I was able to get my refund and because the resume building service was as expected, I'm giving this site a 4 star review.
Hi Bexar,
We’ve taken note of your feedback—it’s much appreciated, We’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
Jason Gonzalez was great and super helpful! He was reassuring and passionate about his job. He helped me through my billing issues and made it a breeze. That you jason!
Hi Evelyn,
Thank you for sharing your experience with Jason; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
George was incredibly helpful. He assisted me quickly and handled my inquiry with care. The service itself was easy to use and aside from the expense I would use it again.
Hi Jinny,
Thank you for sharing your experience with George; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I was unable to log on to my account so I opened a chat and was greeted immediately and my problem solved in less than 5 minutes.
Great!
Hi Lisa,
That’s what we like to hear, Lisa. Our customer service team is always here to help. Thank you for sharing your experience.
I have not written a resume in many years. Today, Walter assisted me with my many questions and problems. I cannot thank him enough. He was extremely professional and had so much patience. Outstanding customer service! Thank you!
Hi Elizabeth,
We’re proud to know that Walter was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Josue was very helpful in explaining some discrepancies in my billing information. He was very kind and told me about a million other things Resume-Now offers, so I renewed my subscription at an even lower rate. Thank you Josue!
Hi Addie,
Thank you for sharing your experience with Josue; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Lenny provided excellent service! Very patient and kind! Explained the situation and he provided great customer service.
Hi Brianna,
Thank you for sharing your experience with Lenny; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I didn't realize I was signing up for a monthly withdrawal. I really liked the resume it helped me generate, but I only needed one. When I saw the charge, I chatted with a helpful representative and they cancelled the account immediately and even refunded the charge when I asked. I'm stunned. In this day and age to find s company that puts its customers first and not the bottom line. Very impressed and satisfied!
Hi Mica,
Way to make our day, Mica! Reviews like yours keep us going. Our customer service agents are always here for you so if there’s anything else we can assist you with, just contact us. Have a great one!
It seems like a cool service but I only wanted to make a resume (which looked great), so I paid the initial amount and got my resume, then cancelled my subscription immediately. A month later I was charged the $20 for a subscription. I called and told them I had cancelled my subscription and for some reason my account was still active. They gave me the full refund without me having to fight for it.
Hi Bethany,
That’s what we like to hear, Bethany. We’re always here to help whenever you need us!
I had Natalie as my customer service agent. She was perfect. Extremely helpful and knowledgeable of the company. Her voice was also perfect and I wish she could answer every phone I called.
Hi Chris,
We’re thrilled to hear that Natalie was able to assist you with your request, and provide you with excellent service. We’ll be sure to let her know your comments. Reviews like this really make our day. Thank you so much!
Costumer service are very fast and simple. Very good service. Thanks a lot. The CV formats are simples and sobers.
Hi Fuad,
Thanks for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
Thank you for your awesome customer service! It was not a long hold time and Walter was excellent at helping me get my needs met! Thank you for being so polite and cheerful. Great company to work with!
Hi Tamara,
Thank you for sharing your experience with Walter; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I read all the policies and realized that after the free 14 days, I would be charged monthly. Because of this, I was sure to cancel my membership immediately after creating and paying for my resume. My mistake was that something didn't work and my cancelation never went through. A month later and I see I was charged for the full 4 weeks. I tried calling and asking them to refund me since you can clearly see I haven't been active on the account the entire month and it was truly a misunderstanding, but I only got half my money back. This is still good, but I am just a college student who clearly hasn't been active on the account and got falsely charged after thinking my cancelation went through when it didn't.
Hi Sarah,
Thanks for letting us know about this, Sarah. We hear you, and we’re here to help. Look for a direct message shortly. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Princess,
Thank you for sharing your experience with Robert; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!