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Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This was extremely helpful in building my son's first resume. It had been a long time since I had built a resume and the guidance was very appreciated. I failed to read the fine print and didn't notice the monthly fee I apparently signed up for. I don't blame the company, it was my fault for not reading more carefully. I went back to my email and it was clearly spelled out. I simply contacted them and canceled my subscription hassle free (only because I didn't need all the wonderful services they provide, but I can see how they could be extremely helpful for some). I would recommend them to anyone needing help in building their resume and/or job hunting.
This site says free resume builder, free templates, etc... but if you want to actually USE your resume, you have to pay. Cant download, copy, etc, unless you pay for it.
Free means free people, what good is it to build a "free" resume that you cant use?
-Hello, Barbara!
Thanks for the feedback! We apologize for any confusion this may have caused. However, we would like to take this opportunity to clear up some information regarding our products and services.
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account. You can download a plain text version of your resume for free.
For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
When we request your credit card information, we clearly explain that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as the sales page, payment page, processing the purchase and after the purchase on the confirmation pages. We also send a payment confirmation e-mail immediately after you complete your enrollment process stating the date and amount of the auto-renewal. (Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.)
Please to contact us if you have any further questions or concerns about our services.
-Best regards,
Resume-Now
Quick, efficient and friendly customer service. Highly recommend this service for building resumés. Happy to have come across this site online.
Hi Nicole,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
I needed to update my resume, and the customer support was very helpful. Will recommend to anyone looking to find a new job.
Hi Donovan,
It’s great to hear that you’re pleased with your resume. We hope it make all the difference in helping you get the job you want. Thank you!
I am very pleased with the service I have received today. I needed to update my Resume and make small changes. I went to download and was asked to pay 19.95 since my account has been cancelled. I spoke communicated with a chat agent by the name of Marianne and explained that I did not want to pay 19.95 to get an updated copy of my Resume as I paid the fee in the past and was not even using the services. Marianne emailed the updated copy of my Resume as a one time courtesy after looking into my account. I was relived and pleasantly surprised. Really needed this done today and Resume Now delivered. Marianne was very nice, prompt and courteous! Thank you so much for delivering excellent customer service in my time of need.
Hi Pamela,
Thank you for sharing, Pamela! Our Customer Service team is committed to providing excellent service and it’s great to hear we delivered our promise for you. If you need further help, let us know!
Great immediate service to cancel my account. Since I found a job, I decided that I no longer needed the service.
Hi S,
We appreciate the positive feedback, Shirley, and we’re glad we were able to help you in your job search. Congrats on the new job!
I guess the only thing I would change would be when you charge somebody but they they cancel I would like to see a refund on it thank I guess the only thing I would change would be when you charge somebody but they they cancel I would like to see a refund on it thank you
Hi Carol,
Thanks for your review, Carol. I'd like to take a look into this for you, shortly you'll receive a Direct Message from us requesting your account information. Hope to hear back from you soon!
Wonderful website, I created my own CV in the much easiest way, so impressed when I contact the help center, they are so professionals, they replied me in less than 1 minute, I would like to thank Mr. Andres and MS. Joyce for contacting me and answering my question, they made my day actually all the love for all the team.
Basel Alsaaydea
CE manager
Hi Basel,
Thank you for sharing your experience with Andres and Joyce; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I want to thank Marie for being helpful and understanding to my concerns. Thank you for answering my questions and for acting upon my requests.
Hi Billy,
Thank you for sharing your experience with Marie; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I found this site under FREE RESUME BUILDERS of course at the end they wanted my money. So I paid for it. The site said it would catch any critical errors... welp! It left words misspelled and worst of all didn't even save my history in dated order. When I went back in to make the changes they basically told me tough luck, I got what I paid for... A horrible experience backed up by horrible service
Hi Lilly,
We are really sorry to hear this and believe this is completely unacceptable. I'd like to take a further look at your account and agents who attended your call and provide a solution. Shortly, you'll receive a private message. Hope to here from you soon!
The site was intuitive. So different from the other resume sites. This one actually WORKS! I got my needed resume done in like half an hour to meet a deadline submission for an amazing job. The interviewer asked if I had copywrited my resume, thinking I invented it myself! She said it was better than the other fifty resumes she had read that week.
This is really a great service.
And customer support picked right up, spoke English, and gave me excellent help RIGHT AWAY!
I am impressed, and I do NOT impress easy.
Thanks!
Hi Dana,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
It is sad that when you go looking for help to make a cover letter and it says free then they go and charge you. At first it is 14 days for $1.95 then after you pay this it states they will charge you $19.95 in 14 days. Wait what happen to FREE. Ok I don't mind paying $1.95 for 14 days to get help writing a cover letter of up dating my resume but a recurring charge of $19.95 every 4 weeks is insane.
Hi Nadine,
Thanks for getting in touch with us. We'd like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription—these are NOT listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service. We also let you know at this stage that you may cancel at any time.
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
Please feel free to contact us if you have any further questions or concerns about our services Thanks for getting in touch!
I had a slight issue on my account, due to my error, and the customer service rep, Marianne Hernandez, helped me fix it! Very patient and didn't just say sorry, cant help you. She managed to fix the mistake, ensure I was able to log in, and also gave me the best rate possible. Highly satisfied, with the service team and the website services.
Hi Samantha,
Thank you for sharing your experience with Marianne; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I only used this service for the trial period. My situation changed so I was no longer interested in pursuing other career opportunities, but I was impressed with all the services they offered. They have several options of resume styles, all of which looked very professional. They offer cover letters, tips, and I think job opportunities. The person who helped me cancel the trial subscription was polite and helpful, offering me a reduction in price to continue it. I had been unaware that you can share the account so you could share it among family members. That makes it even more affordable! Joyce Jhonson was my customer service agent. High marks to her!
Hi LeeAnn,
Thank you for sharing your experience with Joyce; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I signed up for Resume-Now after suddenly finding myself jobless and in dire need of creating a new resume. I found the site extremely helpful and easy to use. I ended up getting a new job in a matter of no time! Unfortunately, I was unaware that I would be auto-billed once the trial was up. I contacted them via instant message and the rep I spoke to was very pleasant and immediately cancelled my account and issued a refund without much trouble. I would definitely recommend their service to anyone needing it.
Hi Tania,
Thank you for the awesome review and for letting us know that you landed a job—that’s terrific news! Wishing you the best of luck in your career!
After using Resume-now via their initial offer. Of which I was pleased. I noticed charges on my account going back 2months. Thinking I had signed up for just initial offer, I phoned them. I never recalled seeing cancel email; so there for the charge. After contacting customer service to make them aware of this they refunded 1 month as a courtesy. Customer service was very courteous but could not refund entire charges. Enjoy lunch on me!
Dee M.
Hi Dee,
Thanks for the feedback, however, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well.
If you have any questions, don't hesitate to contact us! Thanks!
After finishing my resume there was a large blank space between my education and my work experience. After trying for quite a while it became apparent that there was no way to fix it. I initially tried to get on line live help but the expert was taking forever. After being on line with him for approximately 10 minutes I didnt get past giving him my name. I had to ask a few times if he was still there. VERY DISAPPOINTING! I ended up logging out and calling instead. That expert was fantastic! He was very friendly and he went into my resume and fixed it right up for me. I dont see why there isnt a feature where I could have done that myself. If I ever have a problem or question I wont waste my time with the on line help and Ill go straight through to calling.
Hi Monique,
Thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just give us a shout. Thank you!
Juan Morales was so nice and helpful, I had a billing issue, and he was so friendly and helpful and handled it quickly with absolutely no hassle. I didn't need their services anymore and he wasn't pushy and resolved my problem. JUAN is fabulous, and when I did use the site it was easy and helpful def recommend this to anyone
Hi Tamara,
We’re thrilled to hear that Juan was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments. Reviews like this really make our day. Thank you so much!
Juan Morales was the representative I had the pleasure of IM'ing with. He was wonderful on the keys. Professional, helpful, and as personable as you can be on a computer screen. Thank you Juan. If I ever need Resume services again I will choose Resume-Now because of you.
Hi Casey,
Thank you for sharing your experience with Juan; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
They have been great helpful service. I am appreciate and I would like to say thank you for helping me.
Hi Pat,
Thanks for your review, Pat! Glad we were able to help. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie,
Thanks for taking some time to review us, Julie! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better. Have a great day!