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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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I had an awesome agent, who was knowledgeable, fast, and efficient. I know great customer service and he was beyond helpful. I would recommend this site to anyone.
I have been using Resume Now on and off since 2011. Their formating tools and abundant amount of Templates make resumes Pop with Color or streamlined simple! Im currently preparing for a Major Leaugh Role at a Epic Resort in Miami and was working on my resume on a non-traditional Sunday when i found myslef in a formatting pinch. I tried several times to correct myself so i called the toll-free number, they answered on a SUNDAY! I was blessed from a gift from God Beatriz Quevedo. It seems the issue was i was using an ipad with safari which can lead to a struggle, use google chrome if using a tablet (hint). Instead of just informing me of the operating platform glitch she logged on under my account and fixed the issue and more. World Class Customer service, Customer for life. Thank You Beatriz!
Hello, Craig:
You're very welcome, thank you for taking the time to review us!
We’re proud to know that our agent Beatriz was able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
He listened to my concerns and did everything in his power to help me. Even shared special offers with with me, and that I greatly appreciated! Overall it was a very pleasant interaction.
Hello, Kaithlyn:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Amazing job. The customer service take the time out to help me, he answers all my questions, he didnt rush me at all. Overall very patient thank you for your service
Hello, Yolanda:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
Resume-Now has helped me greatly. I called this morning and spoke with David and let him know that "It was a pleasure using your services for the past few months". I found a new career with the help of Resume-Now, Thanks!
Hello, Maurice:
Congrats on the new job!
We appreciate the positive feedback and we’re glad we were able to help you in your job search.
Joseph was so helpful! He really got me excited about my future job hunt and even fixed up my resume for me! He was great! I hope I can let him know when I do get a job! Thank you so much Joseph!@
Hello, Janet:
We’re thrilled to hear that Joseph was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your positive comments.
My son had not had to make a resume in a long time. You helped him make one. When his employer realized that he needed more hours they helped him in their own network. You made it easy to cancel the program.
I thank you for that and all your help.
Hello, Anita:
Your very welcome!
Thank you for sharing your feedback! We’re excited to hear you feel that way about our resume builder. Wishing your son the best of luck in your in his job-search!
The woman I spoke with was super nice! She helped me through everything in order to get my refund! She gave me the full amount!
Hello, Danielle:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and processed the full refund. Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I was very happy, it helped me write up a resume, and when i wanted to cancel subscription, Daniel was very helpful. I would use this site again.
Hello, Christina:
Thank you for trusting us with your resume, we're sad to see you go!
We’re thrilled to hear that Daniel was able to assist you with your cancellation and provide you with excellent service. We’ll be sure to let him know your positive comments. Reviews like this really make our day.
The customer service rep was very professional, courteous, and fun. He showed me the additional value of your services and was effective in giving me a deal to keep me from canceling.
Hello, Oakie:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
When you go through the process of canceling they claim that they don't get the message to cancel, charge your card, will not refund fully. I know I canceled, they claim they didn't receive the request. I truly believe they scam people to do the free trial and charge them and they will only refund part of the money. Do this to a millions of people and you will get rich fast. Customer service was not very helpful. Said there wasn't much they could do, although they were polite. I will be turning them into the Better Business Bureau
Hello, Laurie:
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services. After carefully reviewing your account, we would like to clarify the charges on your bill.
When you signed up for our product on April 25,2018 you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation you authorize us to charge your account every four weeks at the current rate of the subscription. After that, we attempted to debit your account since your 14-day trial expired on May 10,2018. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail
Please keep in mind that your account was canceled on July 11,2018, and your last monthly subscription charge was billed on July 05,2018. Therefore, you were billed correctly before your account was canceled. We want to thank you for sharing your feedback, since we are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Great product and service. The agent, Jerickson, I spoke with was very helpful!
Highly recommended...
Hello, Harris:
Thank you for sharing your experience with our agent Jerickson.
We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I began noticing monthly charges to my account from resume now. I contacted their customer service explaining that it was an error cause i only paid to print my resume and it wasn't a subcription payment. I was asked for my name and last 4 digits of my card and received my money back with 3 business days. Service was fast and excellent, try providing your email address and account # to the customer rep. Johnny Hernandez is one of their best customer reps. Thank you john.
Hello, Devorn!
Thank you for taking the time to review us!
We’re proud to know that our agent Johnny was able to resolve your situation with the refunds and that you were pleased with our service. If you need anything in the future, please get in touch any time.
I used this site to access CV templates to create a document for school purposes. I paid the "One Time Fee" of $1.95 without being aware that a monthly fee would then be incurred. I later looked back at my payment confirmation email and noticed the small print. I feel like the payment agreement was not fully disclosed during my online purchase and this was misleading. I did obtain a successful cancellation of account email and a confirmatory email for the $24.99 refund. The agent, Irwin, I spoke with was very helpful though
Hello, Emmeline!
Thank you for taking the time to let us know your feedback, we’re always happy to hear it!
We’re thrilled to hear that Irwin was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your positive comments. We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
The representative was polite, informative, and efficient in resolving my issue.
I find it difficult to read small print on my most used device. Perhaps the 14 day trial period followed by the recurring $24.99 monthly fee could be more prominent.
Hello, Marty!
Thank you for sharing your experience and feedback!
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. Again, we want to thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving. If you need further help, let us know!
Ronny was super nice, energetic and helpful. I wanted to stop the service after July 31 but he told me about a less costly option and I went for it, since it will save a lot. He also told me about a bunch of supports the program offers that made the service more attractive to me
Good guy, good experience with company thus far
Hello, Todd!
Reviews like this really make our day.
We’re thrilled to hear that our agent Ronny was able to help and provide you with excellent service. We’ll be sure to let him know your positive comments.
Representative answered phone professionally and was very clear. His customer service skill were prompt.
Hi Kerry,
Thank you for your feedback and for rating us with 5 stars!
Victoria is amazing. She literally was patient with me and offered me more information on how to make my experience better.
Hi Hellen,
Thank you for sharing your experience with Victoria; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
The experience was excellent the customer service was really helpful and really helped me with all the questions I had I definetly would recommend them.
-Hello, Felipe!
Thank you for sharing your experience!
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Resume-Now is a very helpful tool that has helped me to quickly prepare brilliant resumes. I am extremely satisfied with the ease of use and helpful suggestions it provides.
-Hello, Arlisa!
It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Aishia:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!