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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This site was amazingly easy to access and work through. Professional wording and presentation was JUST what I needed to put together a resume in just a few minutes!
I called customer support about an billing issue and they were very nice, professional, and understanding of the situation. I was even enlightened about some of the services the provide you and I'm definitely going to check it out! Awesome experience!
Hello, Rae:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Since in my life situation I'm not likely to be making heavy use of your services it's good to know I have the option of keeping my account open by paying a modest monthly fee. This way I can benefit from the service when I do need it. I'm also more likely to recommend you fo family and others as occasions come up. Well and courteously explained, too.
Hello, Bill:
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
This was such an awesome experience. I am teacher just getting back into work after a long hiatus being home with my kids. I just needed to spruce up my resume a little bit. The power words they provided were so good! I literally did it in 15 minutes.
Hello, Gretchen:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
Great company to deal with; wonderful customer service, very professional resume services. I recommend it to anyone who needs to make a resume.
Hello, MaryLou:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
They were very helpful and assisted me. I thought the acct was closed and when it wasn't they were very helpful
Hello, Marc:
We're sad to see you go, we'll miss you! We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
She helped cancel my account completely and got me refunded as much as she could. She was a true blessing.
Hello, Chelsey:
We're so sad to see you go, we'll miss you!
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I used the website to build a quick resume and paid a couple dollars to create it. I must have overlooked that it was set up on an auto renewal for about $25 every 4 weeks. I called and the agent was super helpful and understood my situation. She was able to refund my money for the auto renewal, but was an incredible sales person; she talked me into keeping it because of the other features of the site, like job search, etc. I actually was very pleased with the outcome of my resume - good website!
Thank you for sharing your feedback and rating us five stars!
Joseph (ID #: 847) was super helpful and understanding. There was a charge on my bank account after a 14-day trial expired, which I though was a free month. I explained why I couldn't really afford that membership right now and he was very understanding about it. He refunded the transaction and offered me the membership at a discounted price. This was easily one of the best customer experiences I've had!
Hello, Joselin:
Thank you for sharing your experience with Joseph! Hearing from happy customers like you makes us feel great. If you need further help, get in touch any time!
The young man that I called from Costa Rica was very helpful. He convinced me that I should utilize the program for job searching not just for resume building.
Hello, Isidro:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Was charged a fee without my knowledge, rep said I should have gotten notification to agree to this. He said he would cancel fee and we agreed to a lesser payment option that can be cancelled any time. After a few days, still no refund and I was locked out of the site. I called again, spoke a different rep. He told me he would cancel the original charge, also explained it would take 5-7 business days for fee to show up in my account. I was never charged the lesser fee. I had also received an email for an additional discount to continue my membership and this rep honored it. I have not been on the site since that conversation, but i now see the discounted fee in my checkbook. Tomorrow I will try the site and I should see my original refund by the end of next week. We shall see. They are very good at helping you with the search factor.
Hello, Carol:
Thank you for taking the time to review us!
We would like to apologize for any inconvenience that this whole process may have caused and we’re proud to know that our experts were able to resolve your situation and that you were pleased with our services. Please if you need anything in the future, questions or concerns, just get in touch at any time.
Crystal was a very pleasant agent. Should have more like her. She was very informative. I understood the information she gave me.
Hello, Lillian:
Thank you for sharing your experience with Crystal, we’ll be sure to pass along your positive feedback.
If there’s anything else we can assist you with, don’t hesitate to ask!
Called customer service with an issue with membership. My call was answered right away and the person helping me understood my issue and resolved it right away without question. I give this company two thumbs up!!!
Hello, Joaquin:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I contacted chat to cancel my subscription for Resume Now. After talking a bit with Eduardo, I got the subsciption at a discount. I did not feel pressured to continue the service. I decided not to cancel because, as a person still searching for a adequate position, I may still need the service. The service itself is a really easy way to update and change a resume. In my case, I needed a targeted resume for a specific industry and a general one. This was super easy to do. I will say the original subscription price is high for what it is - and I wasn't on the service every day. I may update at a later date when I actually do contact them to cancel the service.
Hello, Lori:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3!
It’s great to hear that you’re pleased with the service that Eduardo provided and your resume, we hope it makes all the difference in helping you get the job you desire.
Great options and great templates. The help provided in the phrasing of things is amazing. The customer services is awesome too. Honestly, i have no bad things to say!
Hello, Pascale:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
During my call to cancel my subscription and receive a refund, Mr. Vargas was very kind in how he spoke with me. He didn't just talk about my subscription, he asked me about my day and told me a little about where he is located, in Costa Rica. He showed how much he cared about my business with Resume-Now through encouraging me to keep my subscription by informing me of all the benefits that come with the subscription, and offering me a discount better fitting my financial needs and still providing me with a refund. I'm very happy with the service I received from Mr. Vargas.
Hello, Sarah:
Thank you for taking the time to review us!
We’re proud to know that our agent Vargas was able to resolve your situation, refunded the charge and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
I had an awesome agent, who was knowledgeable, fast, and efficient. I know great customer service and he was beyond helpful. I would recommend this site to anyone.
Hello, Aishia:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I have been using Resume Now on and off since 2011. Their formating tools and abundant amount of Templates make resumes Pop with Color or streamlined simple! Im currently preparing for a Major Leaugh Role at a Epic Resort in Miami and was working on my resume on a non-traditional Sunday when i found myslef in a formatting pinch. I tried several times to correct myself so i called the toll-free number, they answered on a SUNDAY! I was blessed from a gift from God Beatriz Quevedo. It seems the issue was i was using an ipad with safari which can lead to a struggle, use google chrome if using a tablet (hint). Instead of just informing me of the operating platform glitch she logged on under my account and fixed the issue and more. World Class Customer service, Customer for life. Thank You Beatriz!
Hello, Craig:
You're very welcome, thank you for taking the time to review us!
We’re proud to know that our agent Beatriz was able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
He listened to my concerns and did everything in his power to help me. Even shared special offers with with me, and that I greatly appreciated! Overall it was a very pleasant interaction.
Hello, Kaithlyn:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Amazing job. The customer service take the time out to help me, he answers all my questions, he didnt rush me at all. Overall very patient thank you for your service
Hello, Yolanda:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Susan:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.