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Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Resume-Now has never been anything other than outstanding. They truly treat you like family when you call them and genuinely want to help you through your issues.
Very helpful and quick she explained everything very well gave me a price that i could aford i hope that i can keep useing the
Thank you for sharing your feedback and rating us five stars!
Customer service was so thoughtful and considerate of my situation! They helped me figure out the perfect subscription price for me and went through a lot of trouble to make sure I was happy. This site truly has some wonderful workers and will try their best to make sure the customers are satisfied. I'll definitely be using it more in the future!
Hello, Karena:
That’s what we like to hear, thanks for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
My wife has been in the hospital for the past few weeks. Because of that I completely forgot to cancel my membership as I only needed it to update my resume. When I reached out and inquired about a full refund I was told no and the agent kept try for me to keep the account open when I clearly stated I did not want it. I am very unhappy with the lack of understanding or caring that was displayed. I will never use this service again and will tell my family and friends to stay away as well.
Hello, Juan:
On behalf of Resume-Now, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent. We realized that our agent was unmannerly in solving your issue. We understand your frustration at having not been properly directed and even greater frustration at having to be misled. At Resume-Now, we pride ourselves on giving our 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
They were responsive in and needed help in a pinch. They also helped me the monthly rate. I could not edit my resume the they helped with this for a interview on the same day.
Hello, Linda:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Recently, when I needed a resume I tried to log into my account and only found a portion of my information. I assumed the reason that occurred was because I was no longer being charged. A month later, I found that was not the case. There is a certain amount of personal responsibility for not following up sooner, so I did not request a full refund. Marianne Hernandez was fantastic about helping to resolve the problem and offered solutions including a partial refund and a discount on future services. I was ready to cancel the service entirely. I find the service useful, so I decided to keep it!
Hello, Lindsey:
Reviews like this really make our day.
We’re thrilled to hear that Marianne was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your positive comments.
Larry was very nice and helpful to me with an issue I had. He is very funny too, which made talking to him easier. He spoke to his manager, and is submitting my claim to corporate. I'm very happy with his customer service.
Hello, Julie:
Thank you for sharing your experience with Larry, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Awesome and friendly person. Was so helpful and did a great. Offered me the best and reasonable price
Hello, MD:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Jose Arguedas was extremely helpful and very detailed. Jose was able to help me in no time and answered all my questions. He was also really polite and made sure I understood what was wrong. Thank you for your help!
Hello, Antonio:
Thank you for sharing your experience with Jose, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I thought the site itself is user friendly and the customer service is an 11 out of 10. Most businesses these days seem to want you to NOT reach them. Resume-now allows you to contact them by email, phone, or chat and they actually reply!
Hello, Jennifer:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
The customer care unit of this firm is really helpful and supportive which ensures that people are not stuck with problems and left unattended.
Hello, Pratyaksh:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Couldn't figure out how to download to an iPad and Josue helped me so easily!
Thank you very much and I'm sticking with you now!
Hello, CeeAnne:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with the service that Josue provided. We hope it makes all the difference in helping you get the job you desire.
I was having a horrible day when I noticed that I had an extra charge. I called to discuss with Representative Josiah and he worked with his supervisor until my request was filled. He also was able to retain me as a customer by properly handling my new account with his company. He explained all the details clearly and sent everything to my email as a follow up. I highly recommend this company because they hire and train great talent such as Josiah.
Hello, Kendra:
Thank you for taking the time to review us!
We’re proud to know that our agent Josiah was able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
I have used Resume-Now.com to update resumes over the last 2 years. It is great for creating or updating your resume. It basically gives you the framework for whichever resume design you choose and you build on that. I just needed to update my resume this last time and contacted them to see if I could get a lower rate temporarily. I contacted customer service via chat and "spoke" with Marianne, who very graciously gave me an outstanding price. Thank you so much, Marianne! I would recommend this company to anyone!
Hello, Debbie:
You're very welcome and we’re thrilled to hear that Marianne was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your comments.
The customer service reps are very helpful in describing all the services provided. They are also helpful in critiquing and offering suggestions for your personal resume.
Hello, Andrea:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
Larry Gonzalez was the most helpful customer service representative i have ever spoken to, he knew what he was talking about and really did a wonderful job of making me feel heard! Give this man a raise!
Hello, Maddy:
Thank you for sharing your experience with Larry. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I needed help with my resume service and Victor was very helpful to resolve my issue. He helped me change my email and password. He was very encouraging to start my job search and pointed out that I can use this service to find job opportunities near my zip code.
Hello, Lara:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I used this service to write my resume and landed THE BEST job I have ever had in my life. No problems with canceling and I would definitely recommend this service to anyone looking for employment.
Hello, Leanne:
We appreciate the positive feedback and we’re glad we were able to help you in your job search. Congrats on the new job!
This site was amazingly easy to access and work through. Professional wording and presentation was JUST what I needed to put together a resume in just a few minutes!
Hello, Susan:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I called customer support about an billing issue and they were very nice, professional, and understanding of the situation. I was even enlightened about some of the services the provide you and I'm definitely going to check it out! Awesome experience!
Hello, Rae:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We strive to provide an A+ Customer Service experience with a one-stop approach to any situation, Kelley. Your feedback helps make our service even better.