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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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Dealt with a customer service representative with the name of Josiah Mcwatters. He was extremely helpful and really put himself in my shoes. I've never had better customer service in my life thus far. Was able to help me understand my monthly charges. Showed me where everything went wrong when I initially signed up. Josiah also gave me an excellent package deal. Thank you so much for everything!
I was surprised to be charged $24.99 after only paying $1.49. However, Beatrix was lovely. She was helpful and explain why this was so. She went above and beyond. Thank you and I will continue using this product.
Hello, Lexie:
Thank you for sharing your experience with Beatriz, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Beatriz was super helpful and friendly. I called to cancel my subscription (due to low personal funds) and she helped me learn what resume-now has to offer. Turns out I can really take advantage of this website and continued my subscription. Thank you Beatriz!
Hello, David:
Thank you for sharing your experience with Beatriz. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Very courteous, Knowledgeable, and solved my problem very quickly, A+, Don't know nwhy they need 100 charecters
Thank you for sharing your feedback and rating us five stars!
I never know how much to say in a resume and this site takes the guesswork out of resume writing. I feel smarter by using the templates.
Hello, Laura:
Thank you for trusting us with your resume, we’re happy to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Stephanie was great & very helpful. All my question were answered, and I didn't need to spend over 5 mins on the phone settling my issues. Very professional & quick
Hello, Mose:
Thank you for sharing your experience with Stephanie. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
It was very helpful and understanding. The agent help me a lot and give me the options that I have on the future if I need to reopen the account.
Hello, Rosita:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Special thanks to Larry Gonzales for helping understand the website and how the features will help improve my resume. He was very helpful and kind!
Hello, Traci:
We’re thrilled to hear that Larry was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive comments.
I love the service that Resume Now provides. I was so thankful that my sister recommended this service to me. It has allowed me to revamp my resume and provided me with an education that is priceless concerning how I market myself.
Hello, Jessica:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I only used this service one time, and they make canceling your account extremely difficult. Also the only time that you can cancel your account is from 8 AM - 8 PM even though their representatives state that you can cancel at anytime. I literally got charged $24 this month for a service I didn't even use and I'm still working on canceling my account and I'm sure there's no way that this company gives refunds.
Hello, Eduardo:
Thank you for sharing your feedback, we’ve taken note and it’s much appreciated.
We would like to sincerely apologize for any inconvenience or confusion that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
Unfortunately, under no circumstances do we make cancellation extremely difficult for our customers nor do we process cancellations only during 8AM - 8PM. We offer multiple ways for all our users to process their cancellations such as:
By e-mail: [email protected]
Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.
By phone:
855.213.0348
Monday – Friday
8:00 AM to 8:00 PM (CST)
Saturday
8:00 AM to 5:00 PM (CST)
Sunday
10:00 AM to 6:00 PM (CST)
By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
If you did not cancel before the 14-day trial expires, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.
The auto-renewal information is listed in multiple areas such as:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
In addition, on our 'Terms' we clarify the following: You may cancel your subscription anytime by contacting our customer service department or by going to the online cancel page under My Accounts and My Settings. Provider will send an email with a cancellation number to confirm any cancellation request. If you do not receive this confirmation and still wish to cancel, please contact our Customer Service Department directly for further assistance. Provider may issue a refund if notice of cancellation is provided before the end of any trial period. However, Provider does not guarantee refunds after trials are expired.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
After having some trouble with my account Greska Rivera went above and beyond to provide the best service iv had, especially during a difficult time. She offered me a discount to stay but at this time, it is not possible. However i assured her the service provided has helped me build an excellent CV which i have had some fantastic feedback on, so i am extremely greatful. Thank you so much Greska, you made my day x
Hello, Euan:
Thank you for sharing your experience with Greska. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
This is website was a great tool to strengthen my Resume and to become more noticed to employers. Although, I have not found a position yet, I am hopeful that the services Resume-Now offer will change that within the next few weeks. The agent I spoke with was very understanding and right away gave me the refund I originally requested for and provided me with a discounted service that is more affordable for recent graduates like myself.
Hello, Kristen:
Reviews like this really make our day.
We’re thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
The website is amazing and your customer service is outstanding! The website was very easy to use and easy to navigate.
Hello, Jon:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I have written one other review in my life for any organization however, I was compelled to do so today. I have been working diligently on working, ie looking for a job. I have been out of the world for quite some time caring for my aging mother. As I have returned to the world I have found that there have been some changes. The change that stands out far more than any other is a horrible lack of attention and empathy in many areas but customer service is the most apparent. I have done nothing but serve my entire professional life so this has been shocking to me and then today, I required some technical assistance and executed an online chat, that's when I discovered a sparkling light from a rare customer service agent called Jerickson O. This individual should not be personally handling customers HE SHOULD BE TRAINING THE REST OF THE CUSTOMER SERVICE STAFF HOW TO HANDLE CUSTOMERS. I know his range of help he could offer was intentionally limited, but I felt by our exchange that he really wanted to do more. Its unfortunate people who are capable are not permitted. So Thank you very much Jerickson O.
Hello, Chantal:
Reviews like this really make our day.
We’re thrilled to hear that Jerickson was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know all of your wonderful and positive thoughts.
It was great help in shaping my resume while
Making it I got great ideas and came know the pattern how it works
Hello, Manjit:
Thank you for trusting us with your resume, we’re happy to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I needed to update my resume for and Resume-Now was the perfect tool. I now have a very attractive and modern resume.
Hello, Linda:
Thank you for trusting us with your resume, we’re happy to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Ronald was very patient and helpful. Its nice to have that telephone service available! The site is pretty intuitive and I found it took the headache out of formatting a resume that looked nice and professional.
Thank you, Heather, for sharing your experience with our agent Ronald, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
The person I spoke to was very helpful. Someone came on the line in a timely manner. I would use the service again. IT was quick and easy to use.
You just made our day, Linda! We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
A special thank you to Michael Fuentes for assisting me with my membership. He was friendly, polite and extremely professional. I appreciated his assistance.
Hello, Joleen:
Thank you for sharing your experience with Michael, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Joe was able to refund me my partial money. However, he was not able to see the extra money the company charged me, so he could not help me resolve the issue. Improving the "charging" system, with records of the charges, on the behalf of the company would really benefit the customer service.
Hello, Katia:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Omar:
Thank you for sharing your experience with Josiah, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!