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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I contacted Resume-Now due to issues I was having with my CV. My customer service employee was Elizabeth # 1058. Ms Elizabeth was very professional along with an enthusiastic demeanor. I really enjoyed talking with her while she resolved the issues on my CV
I will definitely continue using Resume-Now.
It work but it input all my dates wrong
Was not working couldn't change my resume after saving the 1st time. Can go back and fix anything
Hello, Ong -
We're deeply sorry to hear that you experiencing this with our website, we'll be more than happy to personally assist you with this matter. Please send us an email to [email protected], include the full name of the account holder alongside with the Account ID.
We hope to hear from you soon!
I signed up for this service due to not having done a resume for quite sometime and I was looking for a better job. This website is super easy to use and the introductory fee can't be beat! I recommend that everyone give them a try.
Hello, Megan -
Thanks for recommending us and for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to know that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Not only is resume now super helpful and professional, their customer service is super polite and understanding. I forgot to cancel my subscription and were more than willing to refund me a discounted ammmount for the months I missed (Sylvia Marroquin helped me) Resume Now made my resume stand out and look more professional than ever before. They gave me lots of options and examples to use in my resume to make my job experience more in depth while also making it simple and condensing it. My new resume got a me a job within a week while my resume I made before with google docs wasn't as in depth and simply didn't make the cut for appearance. I highly recommend this to people who don't have a lot of job experience to make their few jobs stand out, people who don't have the means to make a professional looking resume, and people who want to make a fast resume that's gonna make the cut in all ways. I honestly just reccomend this for any and everyone looking to make a perfect and professional resume, with a easy and pleasant experience.
Hello, Autumn -
Congratulations on the new job!
We can't express enough how happy we are to hear this, it is our passion to provide people with the tools and tips they need to land the job of their dreams. Our team is committed to providing excellent service and it’s amazing to know that Sylvia delivered our promise to you. If you need further help, let us know!
Great Site and excellent customer service. I would recommend working with them.
Thank you! Best Wishes
Hello, Jennifer -
You're very welcome! We truly appreciate your feedback, happy customers make our days brighter.
I had the pleasure of speaking with Sarah. She was courteous and friendly. Sarah handled my request of cancelling my subscription like the professional she is. I had a great experience with speaking to Sarah!
Hello, Jacqueline -
We're thankful for your feedback about our agent Sarah, it's awesome to hear that she was courteous and friendly. Please bear in mind that your previously created documents will be saved in case you decide to reactivate your subscription in the future, we’re sad to see you go, but feel free to contact us if you have any further questions, or should you decide to return. :)
I called to cancel my subscription and get a refund, however after talking to Ronny, I ended up doing the opposite. One of the absolutely best customer service phone calls ever. Plus resume now platform is incredible!
I can't recommend them enough!
Hello, Xavier -
We’re excited to hear that our agent Ronny was able to assist you with your refund request and that you decided to keep our services. We’ll be sure to let him know all of your positive comments.
I had the pleasure of speaking with Sarah. She was courteous and friendly. Sarah handled my request efficiently and effortlessly. I had a great experience with speaking to Sarah!
Hello, Carolyn -
Thank you for sharing your experience with Sarah! It's amazing to hear that she was courteous, friendly and efficient. We're always committed to providing excellent service and it’s great to hear we delivered our promise to you.
Agents go out of their way to assist you and get the best prices. Helped me with all my issues and access problems.
Hello, Mauro -
It’s amazing to hear that you’re pleased with our prices, we hope it makes all the difference in helping you get the job you desire.
She was very helpful and met my needs. Was able to check stuff on my account and get me a better deal. I'm very happy!
Hello, Kelly -
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here to help you with anything.
Excellent service, very convincing. Made me want to leave my account and make better use of it. Good customer service
Hello, Nosayaba -
Thanks for your positive feedback on our product and customer service. We deeply appreciate you sharing them, we strive to provide an A+ Customer Service experience with a one-stop approach to any situation.
My representative Karen Chica was very polite, professional, and helpful with my request. She asked me how I was doing and that displayed for me that she actually cared for me as a human being.
Thank you for sharing your feedback and for giving us a great rating.
Preston was awesome very informative and knew a lot about resume. He gave me some great benefits as to why I should not cancel my subscription
Hello, Bridgette -
Thank you for sharing your experience with our agent Preston, it's great to hear that you've decided to keep we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Resume now is a very handy and helpful website that can help you create a successful resume and or cover letter. They have great contact support who is very helpful and informative. The lady whom helped me today Sylvia Marroquin had great customer service skills and was just all around very helpful. Thank you Sylvia. Usually having to deal with customer service is a hassle but she made it very easy. The 4.5 instead of 5 stars is due to the lack of other types of document options. Such as references templates etc.
Hello, Ariele -
You're very welcome and thank you for sharing your feedback about our website. We are happy to hear that you found it handy and helpful. We are committed to providing excellent service and it’s great to hear that our agent Sylvia delivered our promise to you. If you ever need anything please let us know.
He was brilliant to answer all my questions.
He focused on my needs to maximize my understanding about how further Resume now can go with helping people find their dream jobs.
Hello, Luci -
Thank you for sharing your feedback about our agent. We're thrilled to hear that he answered all of your questions and concerns about our services, if you ever need any help in the future please do not hesitate to ask!
I had left a review previously about this business explaining that it was unclear that I had been roped into a monthly subscription after using it to make my resume. I think the website does make creating a resume easy, but I'd warn people to be aware that if you want to print out your resume you will be entered into a fourteen day trial period, and you should cancel soon after if you don't need their services anymore. After posting my initial review here, a wonderful customer service rep named Laura T. Wrote to me hoping to resolve my situation and secured me a full refund for the monthly services. She was kind and understanding and changed how I felt about their service.
Hello, Alec -
We're beyond excited to hear that you feel this way about our products and services. Our goal is to make sure you’re always satisfied with our services and it’s great to hear we delivered our promise to you. If you need further help, let us know! :)
I called their customer service today after noticing a charge on my bank account of 24.99 - I used this service once and thought I was giving them my payment info to be charged the 1.95 necessary to print out my resume. It was not clear at all that I was signing up for a monthly subscription. Xinia, the customer service rep, first explained that even though I never logged back into the service after my first use, it didn't matter, because they send out a welcome email which would have informed me about the subscription I apparently signed up for - didn't matter that I can't find that email. I'm pretty obsessive about checking my email, so I doubt it was even sent. After trying to sell me on keeping my subscription several times, Xinia finally cancelled my account and offered me a refund of 12 dollars...not even half of the monthly fee. I know leaving this review won't change anything, because Resume-Now is a scam company designed to take advantage of people, so it's not like they're gonna call me back and try to make things right - they have their money and that's all they care about. It just sucks feeling like you were screwed over and there isn't anything you can do about it, except leave an angry review. This company doesn't give a shit about customer service, don't ever use them.
I called to cancel! Ben talked me into keeping the service. I will now use it to update my husbands resume and FINISH MINE
I learned new items available to me woth Resume Now that I had no idea existed
Ben was very informative and professional
Great Job Ben
Signed
Customer HAPPY TO KEEP SERVICE
Hello, Marcia -
Hearing from happy customers like you and your husband makes us feel great. Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Jerickson was especially friendly and helpful in the cancellation of my service. Exceptional customer service with kindness.
Hello, Jackie -
Thank you for sharing your experience with our agent Jerickson, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
My request was honored within a few minutes with no hassle. The representative was efficient and courteous.
Hello, Dianne -
It's great to hear your feedback! We’re excited to hear you feel that way about our services. Wishing you the best of luck in your job search!
Cover Letter was a great source for me I work at the same company for more then 25 years. I had no experience in doing resumes or cover letters so I was so happy they were available to aide me. They give you a outline & excellent examples to build an exemplary resume & cover letter. It gave me the confidence I needed to get the task done.
Hello, Jenn -
We appreciate the positive feedback and we’re glad we were able to help you update your resume and cover letter
Best of luck in your job search!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Dorothy -
That's what we love to hear, we want to thank you for sharing your experience! Hearing from happy customers like you makes us feel great. If you need further help, get in touch at any time!