On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Loved the ease of creating a resume. I only gave it a 3 because of having to subscribe for a membership just to view the finished resume and print it. I didn't mind paying $1.45 but cancelling the subscription took forever.
I really appreciate Jason calm and kind matter he was very professional, which I feel says a lot for your company. You take the time to properly train your employees, it must be a great company to work for. It was a great experience. Thank you
Thank you Kellie for your kind words about Jason! We genuinely do pride ourselves on our customer service and we're glad that he left you with such a great impression of our company! Indeed, it is a great company to work for and we appreciate you noticing!:-)
Excellent online services that were explained on my call. Service rep was courteous and promptly resolved my question.
Thank you Theresa for sharing your positive experience! We greatly appreciate it!
Crystal went above and beyond to make sure i was completely satisfied with my call before i hung up.
Thank you Jeremy for giving Crystal a shout-out on her above and beyond customer service! We're glad to know that she was able to address all of your needs before the call ended!
Juan Morales provides me with excellent customer service. He inquired as to when and why I chose to use the site as well as offered advice about useful features on the site to assist with job search.
Additionally, we had friendly concession while requests were being processed.
Nicole, thank you for taking out the time to share your friendly exchange with Juan! We greatly appreciate it and wish you all the best in your job search!
I wish I knew his name but the gentlemen that was helping me was amazing. I work night shifts and I was literally stumbling my words trying to explain but he answer all of my questions and he was super patient. THANK YOU!
Hi Randa,
We were able to pull up your account and see that you're raving about Ariel! Thank you so much for sharing your kind words about our agent! It makes us so happy to know that you had a positive experience with us!
I went to cancel and got a deal of a lifetime thanks Tai and resume now. Now I can keep it for a long time like forever that's just great.
Wow Rebecca, we're happy to have you! Thanks for giving Tai a shout-out and for sharing your positive experience!
I decided to try this site out, and like many others, I needed a refund. Juan was very nice and helped me get my refund, but the process for contacting the company was irritating-it wouldn't let me send an e-mail, and seemed to insist I talk to someone live.
Hello John,
We are very sorry to hear that you didn't have a smooth cancelation process with us. Could you specify where you tried to email us and who insisted that you speak with a live person? We truly wish to look into the matter as we pride ourselves on having an obstacle-free cancelation process. We would love to hear from you directly and you can reach us at: [email protected]. Thank you!
I usually don't sign up for trial sites because i know what happens. Either i don't read something correctly or there is something in the fine print that wasn't made clear. It is especially difficult when the same company has multiple web pages and i have multiple logins. I don't know how anyone is suppossed to know that mycoverletter.com and myresumenow.com or my perfect resume are all connected!? ---What a headache but with that being said, i am happy with the service received but mostly that because of your customer service agent Vanessa emp id 1110. She was amazing in helping me find the account i was charged for and she also helped me figure out where or what account was being billed and explained everything perfectly. I felt / feel lucky that she was the one to take my call.
Derek,
We regret to hear that you found yourself in a convoluted situation. We're ecstatic to hear that Vanessa was able to unravel your case and meet all of your customer service needs! Thank you for the feedback!
Karen was great and helped me with the refund process. She made me feel comfortable and explained me the features of this site. I even extended my subscription because of her instead of cancelling it.
5 star for her, but 1 star for the resume now business practice. They won't send you any communication when they start renewal process after 14 day trail period, seriously?
RESUME NOW --- SEND AN EMAIL SAYING YOUR ACCOUNT WILL RENEW TOMORROW. THIS WILL HELP EVERYONE.
Hi Kranthi,
Thank you for your feedback and the suggestion! Oftentimes the terms of our subscriptions are overlooked, however, we are explicit about how the subscription works. We certainly appreciate you taking out the time to recognize Karen's great customer service and we're glad that she was instrumental in changing your experience with us!
I lost my previous copy of my resume and it had been years since I had even thought of updating it. But this website was super easy to use and their customer service was excellent as well. I was not interested in taking advantage of all the features they offer, but the resume builder is fantastic. Highly recommend.
Hi Joshua,
Thank you for sharing your positive experience about our resume builder and customer service! We certainly take pride in both and we thank you for the recommendation!
I had used this app before to prepare my resume and I loved the amount of options available and ease of use.
It helped me to land my current job.
I subscribed again to prepare my resume again and I had meant to cancel after the trial period but I forgot.
When I called and spoke with Shakira, she didn't attempt to make me feel like I was out of luck.
Instead she helped me to feel comfortable with finishing my subscription and how to take advantage of all the app benefits.
I have 2 interviews set up and I'm looking forward to my next opportunity.
Thank you Shakira, you were a great start to my day!
Evaristo, we're so happy to hear that Shakira got your day off to a great start and was able to help you see the benefits of all that we have to offer! We just know that you'll land the job you want, if you haven't already! We appreciate your glowing review!
Really was a very easy process of completing resume. And was even easier to end my services.No hassle.
Aplustradomus, it's our pleasure! We appreciate the positive feedback!
I wasn't able to pay for the monthly fee and I didn't know that I was still a member. They gave me a full refund and an Easter discount for the rest of the month. WIN WIN!
We aim to make all of our customers feel like winners and you're no different Adam! Thank you sharing your positive experience!:-)
Customer service was helpful and understanding. I called to cancel my subscription. After talking to an agent, I've decided to keep my account open.
Thank you for keeping our service, Wendell! We are always here for you, so if there’s anything else we can assist you with, just get in touch.
I called about my subscription and was able to speak with Sally. She worked very quickly and was very thorough. It is not everyday you receive great customer satisfaction like this.
Hey, Ashley! Our main goal is to make sure that you’re satisfied with our services and it's amazing to hear that Sally was able to deliver our promise to you in a quick and thorough matter. We'll be sure to her know all of your positive comments. :)
Juan was super nice! He continually checked in with me and thanked me for my patience! He resolved the issue quickly and completely. He even got this broke college kid thinking about subscribing when I don't need the service anymore! One of the best customer service experiences I've had.
Hello, Kristen -
We rely on our customer's feedback to continually improve the customer experience, we want to personally thank you for letting Juan assist you with your inquiry and for your wonderful feedback! If you ever need any help in the future, please let us know!
I was having difficulties on the account after doing a resume for my young nephew and putting everything in his name in case he needed to get back in a change his resume. However, everytime he tried to change his password to send it to me so that I could cancel the subscription because I realized that I can't afford to pay $25.00 per month for this as a disabled senior citizen on a fixed income. Ms. Jhonson was very polite, courteous and professional. She listen to my situation and resolved it quickly and even commented about me having a better day after she resolved my serious circumstance. Thank you Ms. Jhonson, I truly appreciate your help. I can rest knowing this is taken care of and cancelled at this time. If I evee need this service again, I feel confident that this is a legitimate and honest company.
Betty, we are touched to hear that you had such a warm experience with our agent! We deeply appreciate you taking the time to share the positive experience you had with us.:-)
Great customer service. I was able to organize my resume! Little did I know I needed a cover page! Provided great tips. Enjoyed the experience.
Hello, Ivette -
Thank you for sharing! It’s awesome to know how pleased you are with how your resume turned out, we’re glad to help! :)
I had the pleasure of dealing with Cid, customer service agent, by phone this morning. He was pleasant and professional and dealt with my concern in a timely manner. It was refreshing to deal with someone like this!
Hello, Terri -
Thanks for letting us know that Cid was a pleasant, professional and that he was able to resolve all of your concerns in a timely matter. We do our best to train each of our agents on how to properly handle our customer’s needs. If you need any help in the future, please do not hesitate to contact us directly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Donna, we pride ourselves on our service and 100% money-back guarantee, so it makes us so glad to hear that you found our resume builder quick and easy to use! We truly listen to what our customers have to say and appreciate your feedback!