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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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My resume never stood out as much as it did with their design. It is clean, very easy to read and it points out all the personal qualifications I wanted to emphasize. Their customer service is great as well. Thank you.
Used this to create a resume and originally was charged $2.85 to grant access for 14 days and was given no notice at all that this auto renews. I was sent an email for this first charge and built a lovely resume and thought everything was fine. A month later I'm suddenly charged $23.85 to my account. They had not sent me any sort of confirmation email this time and gave me no information as to what I had subscribed to. I contacted their customer service and they said they could only refund half of my money even though I was not made aware of any charge. They said there isn't any way they can give me a full refund. Although, yes, I was given the service-they took my money without any warning, and this is 100% way for them to scam customers and take money without their consent. I would never recommend anybody give this site any sort of card information.
Hello, Savannah
We regret to see your rating towards us; we would love to speak with you directly to find out more about what led to this negative impression. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
As always, thank you for reaching out, and we look forward to hearing from you!
Phone: 844-351-7484
Email: [email protected]
Chat: https://www.resume-now.com/contact-us
As always, we're here to support you as you build a successful career.
-ResumeNow
I was happy with the resume I wrote with resume now's help.
Then I called the company to stop the subscription. 14 days later my credit card was charged $35 again.
When I spoke to someone again they claimed they now stopped the subscription and had "no record" of me canceling it before.
Wow! I honestly called and spoke with someone to tell them I didn't want to subscribe
Hello, N A
We’re very sorry if this caused inconvenience for you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, that means that your account was not canceled or that something might have happened during the whole process. Once a user processes a cancellation, they will automatically receive an email with the cancelation details for future reference if necessary. Regardless, our team would love to review your account interaction to provide you with more information about what happened.
Contact our Customer Service Team at your earliest convenience, and they will be more than happy to review this for you.
Phone: 844-351-7484
Email: [email protected]
Chat: https://www.resume-now.com/contact-us
As always, we're here to support you as you build a successful career.
-ResumeNow
The resume did work and worked well, however, the billing and subscription process was confusing, not knowing I was going to get billed more after, I asked for a refund for the money that was taken out of the account and was refused which was very disappointing.
Hello, Olivia
We appreciate you bringing this to our attention, and apologize for the inconvenience. We take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team using the link below.
Phone: 844-351-7484
Email: [email protected]
Chat: https://www.resume-now.com/contact-us
As always, we're here to support you as you build a successful career.
-ResumeNow
Had some issues trying to do just a basic resume for a part time job. Called the company, Jackie was as pleasant and helpful as I could have ever asked for. She made some revisions, gave me some advice, and was just very pleasant to converse with. Thanks!
Hello, Dennis
Thank you; we’re thrilled to hear that Jackie was able to assist you with your request and provide you with excellent service; we’ll be sure to let her know your excellent comments.
As always, we're here to support you as you build a successful career. For the latest employment news, job application tools, and career management advice, follow us on:
Twitter: https://bit.ly/3JOevT8
Facebook: https://bit.ly/3QAkpJz
LinkedIn: https://bit.ly/3pdcbM8
-ResumeNow
Rick helped me make changes to my résumé in less than five minutes! He was easy-going, friendly, professional, efficient, and understood my needs. I would definitely recommend RESUME-NOW.
Hello, Kim
Thank you for sharing your experience with Rick, we’ll be sure to pass along your positive comments!
As always, we're here to support you as you build a successful career. For the latest employment news, job application tools, and career management advice, follow us on:
Twitter: https://bit.ly/3JOevT8
Facebook: https://bit.ly/3QAkpJz
LinkedIn: https://bit.ly/3pdcbM8
-ResumeNow
Please do not buy from this website and please do not let anyone you love purchase from this website. This website requires you to save your card info with no option to remove it so it can steal your money by charging you the monthly service subscription that you never asked for. I never once asked or selected the monthly service plan, but it charged my card for this service and they conveniently don't do refunds. I only ever purchased a one time item which was a resume. Nothing else. But of course since they make you save your card, they're able to charge you for anything without permission. Horrible website. You're better off making a resume on another website, or just using Microsoft word. It's more expensive to use Microsoft word but at least it doesn't steal your money.
Our apologies for any misunderstanding; David, please know that all users must agree to our terms upon registration before submitting a purchase. To clarify, our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the end of the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase in addition to a detailed overview of your new subscription.
We hope that this helps clear any confusion. If you have any other questions or concerns, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.resume-now.com/contact-us
Used for a college project, and unfortunately regretted it. Besides the formatting and technical issues, ie. Putting everything on one page, not being able to view it as a pdf until you download it for 0.25$ a page, the subscription that comes along with the service is terrible. I was charged a week after already paying the monthly subscription (charged at the beginning of the next month), and when contacting customer service just two hours after the charge, the best they could do was give a 50% refund on the charge.
Unfortunately a way to try to exploit money from people looking to a job. There's many free templates, both online and google docs specific, that I'd definitely recommend over this product.
Our apologies for any confusion, Samuel, to explain our website offers a basic access account completely free which allows you to download a plain text version that can be used to paste on any template or document; you can also download our free templates directly from the following page: https://www.resume-now.com/resume/templates. Lastly, upon finishing your new resume, we give the option of continuing with our premium features if you are satisfied with the result. This allows you to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial fee if you are not completely satisfied with your order. We invite you to give us another try!
I purchased a subscription for 2.85 a month. 3 weeks later, my card was charged 23.85. I looked all over the website. I combed through the terms of service. There was no "bait and switch" offer I'd missed. I called customer service and was told I'd been emailed about the change, but they did not have a valid email on file. Besides, what legit company raises their subscription fee over 20 dollars in 3 weeks?! Stay away! They are SCAMERS!
Our apologies for any misunderstanding; Jeanette, please know that all users must agree to our terms upon registration before submitting a purchase. To clarify, our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the end of the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase in addition to a detailed overview of your new subscription.
We hope that this helps clear any confusion. If you have any other questions or concerns, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.resume-now.com/contact-us
Victor Vargas was the person I got to help moth with some questions on my account. Super friendly. Very helpful and the call went great and I was helped quickly.
Thank you so much for taking a moment to recognize, Victor, for his efforts and willingness to help out our users.
I signed up for a subscription and at first, the site worked great. Now I no longer need the services and I canceled. I noticed I was still being charged $24.99 monthly. I have contacted them by email and by phone multiple times. They have said the subscription was canceled, but again this month I was charged. Very frustrated and just want my money back/no more charges. Don't bother signing up.
We’re very sorry if this caused inconvenience for you; Molly, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, that means that your account was not canceled or that something might have happened during the whole process. Once a user processes a cancellation, they will automatically receive an email with the cancelation details for future references if necessary. Regardless, our team would love to review your account interaction to provide you with more information about what happened.
At your earliest convenience, contact our Customer Service Team, and they will be more than happy to review this for you.
Contact Us: https://www.resume-now.com/contact-us
I wish I was able to speak to the representatives and feel like they were giving me a fair price. I call to reactivate my subscription for the 3-4th month in a row paying over $20, just asking to simply export a resume and they reauthorized my card without my consent. I'm told I can do it for $9.99, the $4.95, then I look online and it says I can reactivate for 14 days for $2.95. WOW. Just a headache and disappointed to feel like if I don't keep asking the correct questions I'm overcharged constantly.
We appreciate you bringing this to our attention, Ariana, and apologize for the inconvenience. We take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team using the link provided below.
Contact Us: https://www.resume-now.com/contact-us
A free trial has lead to $556 being discreetly taken out of my account at $34.80 a month
I am outraged with this company and will be making a formal complain to the Australian Competition and Consumer Commission.
BEWARE, BEWARE, BEWARE
Our apologies for any misunderstanding; George, please know that all users must agree to our terms upon registration before submitting a purchase. To clarify, our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the end of the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase in addition to a detailed overview of your new subscription.
We hope that this helps clear any confusion. If you have any other questions or concerns, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.resume-now.com/contact-us
Your CSR was so helpful, caring, efficient. He put me at ease in a stressful time. Sometimes he was speaking fast describing all the procedural steps which I couldn't follow so I asked him to just tell me what to do, one step at a time. It was a very good experience interacting with him because of his empathetic nature and upbeat delivery.
I needed to update my resume and found ResumeNow online. I found the service to be quite easy to use and felt the price for this service was reasonable. However, what I presumed was a one-time charge for services rendered became a monthly service fee that I had never agreed to pay? ResumeNow's customer service response to me noted their service is standardly setup as a 14-day trial, which if not cancelled after 14 days becomes a monthly fee of $23.85. I did not catch this repeat billing for 5 months and they are unwilling to refund any of the fees paid. I've been in business for many years and I pay attention to things like this when purchasing a product online, so I'm very frustrated to have been "burnt" by this organization who pulled one over on me! I've read a few other comments regarding the same billing practice, so I'd highly suggest using another Resume website, as there are plenty to choose from!
We apologize for any inconvenience this may have caused; Darrel, we'd love to take this chance to explain some information about our services.
When users sign up for our 14-day trial, they're automatically enrolled in our monthly subscription service, which we let them know at this stage that they may cancel at any time. Also, when we request the credit card information, we clearly explain that unless the user self-cancels or requests cancellation before the end of the trial, they authorize us to charge the credit card on file every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee; if you are not satisfied with the result during the first 14-days, however, we do not process any refunds once those days are up. For more information, please refer to our Term and Conditions page: https://www.resume-now.com/terms-of-use.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be pleased to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
I had to advise the rep that badgering me to keep the service eventhough I'm deployed is bad customer service. She only after badgering me gave me one month back.no one should be calling to cancel and be told over.and over to keep it. I will never recommend this. Site
Our sincerest apologies, Kristen, for the negative experience, that you had with our agent, we realized that it was unmannerly in solving your query, and we completely understand your frustration.
We always pride ourselves on giving 100% every day to ensure that each of our customer’s needs are being met, and we know that we have let you down, and for that, we’re very sorry. We do our best to train our agents on how to properly handle each case, including how to escalate problems that they’re unable to assist with, sadly your concern was not handled properly, and we are going to take the necessary steps to ensure that this situation does not repeat itself.
With this in mind, we’re thankful for bringing this issue to our attention, as we’re always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
This website is a complete scam. I did not want to sign up for the "free trial" because I didn't want to risk forgetting to cancel my membership. So instead, I chose to pay 50 Cents per resume. They sent me an email verification of the payment and I was happy with my resume. Then on December 25th, I checked my bank statement and saw a charge from this website for 23 dollars. I was really confused because I never signed up for a free trial subscription and they never sent me an email confirmation of this payment for 23 dollars. Since they were closed on Christmas, I contacted them on Dec 26th and told them of the issue.
They were rude and dismissive on the phone and said they could only give me back half of my money because it was past the 24hrs of when they took it out of my account. But they took it out on the 24th, I noticed it on the 25th and couldn't contact them because they were closed. And as I said, they emailed the confirmation of the 50 cents being taken out of my account but DID NOT let me know they took out the 23 dollars. If they had sent that email, I would have at least been able to contact them within 24 hours.
Please do not use this website. Extremely misleading and try to sneakily take money from your bank account without notifying you. As stated previously, I never utilized their free trial and paid for each resume to avoid a situation like this. But once they have you number on file, they will continue to bill you, not email you a confirmation of payment, and then refuse to give you back the money you never authorized them to take. Pretty despicable.
We apologize for any inconvenience this may have caused you, Julia, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
It has some good features inside. But the company itself is not honest They did not process my cancellation in the free trial.
Charged me 34$, Unnecessarily for the month.
And when I explained to them the situation they said to refund in full only if I were to subscribe for the next month. And Yes, they just refund me half even after I confirmed from the customer service person and asked him to email me whatever we discussed.
They'll try to lure you with discounts and deals only for you to realize, what have I put hands on!
We apologize for any inconvenience this may have caused, Mohammad, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
Great customer service
Better plans
Huge collection of resumes
User friendly
Affordable price
24/7 customer support
Thank you, Alan, for the amazing review!
I am pretty annoyed as I subscribed to a free 14 day trial just so i can download the resume i made. I just checked my bank account and i see that they withdrew $2 from my account, hence it wasn't even free. Further, i saw that they withdrew $34! From my account. I called them up and they told me that's what happens after a free trial, it turns into monthly pay if you don't cancel the subscription. Firstly... i had no idea that that is what will happen, secondly whoooo the f would pay $34 for this service! That is way too much especially monthly. Thirdly, this company should send people an email, reminding them that their trial is endings and whether they want to cancel the subscription or not, due to fairness and ethical reasons (e. G when people forget, like me)
We apologize for any inconvenience this may have caused, Angela, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Gabriela
Thank you for the excellent feedback; we rely on input from customers just like you to make our service even better.
As always, we're here to support you as you build a successful career. For the latest employment news, job application tools, and career management advice, follow us on:
Twitter: https://bit.ly/3JOevT8
Facebook: https://bit.ly/3QAkpJz
LinkedIn: https://bit.ly/3pdcbM8
-ResumeNow