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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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Service representative was very helpful, courteous, and knowledgeable!
Helpful costumer services helped me with what I was needing as well as being kind I really appreciate this person over the phone!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Received great service from your team and was able to solve my issue in a flash. Thank you for the kindness & efficiency of your team member. It's greatly appreciated!
Hello,
Thank you for sharing! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Excellent service and costumer care the Resume now representative was knowledgeable, helpful and professional.
Hello,
Thank you for sharing! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
He was very calm and understanding, he worked with me though I was a bit frustrated and was able to solve my problem.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
The caller was understanding why I wanted to cancel and the beginning. He convince me to give it another try. He showed me some feature on te website to use to my advantage.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
The Customer Service Agent who spoke with me on the phone was incredibly friendly and helpful.
I had no further issues.
I do have to mention that using the 'Chat Now' option through the website, did not work.
It said I connected with "Jair A", but I did not receive a response. Disappointing.
Other than that, once I called Resume-Now directly, my issue was resolved in a timely matter.
Thank you!
Hello,
We're delighted to hear about your positive experience with our customer service team over the phone! We apologize for any inconvenience you experienced with the 'Chat Now' option on our website. Your feedback is valuable, and we'll look into this to ensure better service in the future. Thank you for reaching out, and we're glad we could resolve your issue promptly.
I was very frustrated when I called for help, however your customer service representative, Maureen was extremely polite and profession expressing a strong desire to resolve my issue. I was very impressed with her attitude.
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. Rest assured, we'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I am so thankful I found this resume site. The process took less than an hour. Easy and helpful templates and phrases etc…
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
I signed up with them back in October 2023. I canceled it in November 2023. They have charged me every month since. I have contacted them several times, but they will not refund my money, even though I have an email from them that proves I canceled it back in November. Beware of this company.
Hello,
We understand the frustration that can arise when the cancellation process doesn't meet your expectations, and we sincerely apologize for any inconvenience this may have caused you. Our goal is to provide a seamless experience for our customers, and we're continuously working to improve our cancellation procedures.
We want to reassure you that we offer multiple convenient channels for cancellation, including chat, email, phone, and through our subscription page.
As a gesture of goodwill, we have processed a refund for you. Your satisfaction is of the utmost importance to us, and we appreciate your feedback as it helps us to identify areas for improvement. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
Thank you for your understanding and patience.
Oscar was great went above & beyond to help me out in critical time. Please give him a raise or promotion!
Hello,
Thank you for sharing! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
My wife and I have no idea how we subscribed to this, and now have been charged for their basic plan for quite sometime. The say its free, then in the very fine print, it will auto subscribe unless you unsubscribe from their service. Here is their catch, there is no way to do this on the website. Your trapped. The only way out is if they respond to your emails, which they have an aversion to answering. We contacted them twice, and the first time they wanted proof of auto charges in bank accounts. Then when we sent email with all the proof, we got crickets. No answers, no appologies, no refund no nothing. We have to cancel our credit card to get out of this mess.
Hello,
We apologize for any confusion and inconvenience. It's important to note that our services offer free access to download a plain text version. However, certain premium features require a subscription. We would like to take this opportunity to clarify any doubts.
We do not provide a one-time payment option. Our 14-day trial automatically renews to our monthly access until you decide it meets your expectations and choose to cancel your subscription. To avoid any misunderstandings, this information is provided before, during, and after the subscription purchase. We also include this information in the welcome email sent during the purchase.
We would be happy to assist with your refund request. Please be on the lookout for a message from us asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Thank you for your time!
Used Resume Now to make a resume and paid a one time fee. I did not know that they automatically sign you up for a subscription costing $23.85 ever 4 weeks. By the time I got my credit card statement, I had been charged 2 times, and I was charged a 3rd time 3 days before I called to cancel. They would only refund half of the 3rd charge and told me that people are calling all the time with this same complaint! Do NOT use this site! A complete rip-off!
Date of experience: February 21,2024
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. We do not have a one-time payment. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We're eager to assist you with your refund and cancelation request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team
Customer service was very helpful for my concerns. Thank you.
Hello,
Thank you for your review. Glad we were able to help!
Victor Vargas, an associate with Resume Now, was my link and reason for staying a subscribing customer to Resume Now. Victor was considerate of my needs, accommodating of my requests, and just had a great option that fit my wallet, use of my account, and overall 100% fantastic professional and pleasant. A+
Hello!
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Victor provided you with exceptional service and made your subscription experience pleasant. Your satisfaction is our priority, and we appreciate your A+ rating.
If you have any more feedback or if there's anything else Victor or our team can assist you with, please don't hesitate to reach out. We're here for you!
The "tools" at this site are really not much above what you can do on your own if you are even moderately proficient with MS Word. But the point of the site is to get your credit card number and billing authorization, because in the fine print, this is a monthly subscription for $24/month - which of course, is silly. No one knowingly subscribes. The punchline is, when you call India to cancel, the pretend to cancel - but don't. The only way to cancel is to cancel your credit card.
Hello,
We appreciate you sharing your feedback with us, and we're genuinely sorry to hear about your experience. We want to assure you that providing a positive user experience is of utmost importance to us.
We're sorry to hear that you found our tools to be below your expectations. We strive to offer valuable tools and resources to assist our users in creating professional resumes. Regarding the subscription billing, we want to clarify that our platform clearly states the terms of our subscription service, including the monthly billing, before, during, and after the subscription process to avoid any misunderstandings. We take transparency seriously and aim to ensure that our users are fully informed about the terms of their subscription.
We apologize if you encountered any difficulties when attempting to cancel your subscription. Our customer service team is committed to providing prompt and effective assistance to all our users. Please look for a message from us asking for your account information.
Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to resolve this issue and improve your experience with our platform.
Byron was awesome. I was very upset when I called and he took care of the problem right away and was very kind and understanding.
Hello!
Thank you so much for taking the time to share your experience with Byron! We're thrilled to hear that he was able to address your concerns promptly and with such kindness and understanding. Providing excellent service is our top priority, and it's fantastic to know that Byron exceeded your expectations. We'll be sure to pass along your kind words to him.
Pensé que era como otras compañías que engañaban, pero no. El servicio que ofrecen es garantía de resultados en la búsqueda de empleo, y sobre todo en la redacción de los cv. Gracias Frey por tu ayuda.
Hola!
Agradecemos sinceramente sus amables palabras y estamos encantados de saber que su experiencia con nuestros servicios ha sido positiva. En Resume-Now, nos esforzamos constantemente por ofrecer un servicio confiable y de calidad que cumpla con las expectativas de nuestros clientes.
Es gratificante saber que percibe nuestra diferencia con otras compañías y que confía en la garantía de resultados que ofrecemos en la búsqueda de empleo y en la redacción de currículos. Nuestro compromiso es brindarle el mejor respaldo posible en su trayectoria profesional, y saber que hemos logrado eso para usted nos llena de satisfacción.
I had a concern regarding my subscription and Caleb was extremely helpful. He provided me with different options regarding my concern and ultimately executed what it was that I needed. He was very kind and I appreciate the time he took to ensure that I was a satisfied customer!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you so much! We appreciate the positive review!