Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Reviews (288)
When i ask restoro to scan pc they say it needs to be in safe mode. However when im on safe mode i lose my internet connections. Can you help me with this.
The team was helpful, competent and thorough.
Thank You
Hello Ben!
Thank you so much for this 5-star review. We really appreciate you being a customer. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
I am having a problem with my computer but in spite of running restoro twice, I have not been ble to put it right
Hello Lindsay,
Thank you for taking the time to write us a review. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
For us to properly assist you, we will coordinate your concerns to our technical support team. Please expect them to contact you as soon as possible.
Should you have any other concerns, you may contact us thru our channels below:
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you
I purchased restoro and the first thing they did was ask to do was give them access to my computer to run their software. Then they tried to sell me $600 of future services. I told them no and when I tried to run the program it ran but when I entered their key it was invalid. I called support, they want to to the same thing all over again. The wouldn't give me the license key to do the repair. This is nothing but a scam, plain and simple. Purchase at your own risk!
Hi Joe,
Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance.
Restoro provides a 100% money back guarantee if, at any time during the first 60 days after purchasing the Restoro product, If you are not satisfied with the product or are unwilling to continue conducting business with Restoro.
https://www.restoro.com/refund-policy/
We'd like to investigate your feedback further, however, the platform won't allow us to view your account details. Could you please contact us directly through our support channels below.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you
Throught my conversations with the person i spoke with at first let me to believe that the cleanup would cure my slow charging battery issue. We it didn't work at all. I feel it was a total waste of my time and money. I will be sure to pass along to all friend and family as well. Extremley poor roduct!
Hello Roger,
Thank you for bringing this matter to our attention. We are so sorry that your experience with us fell short of expectations. We would appreciate another chance to earn your business. Could you please contact us directly through our support channels below and let's work again together and resolve the issues as quickly as possible?
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you.
My laptop would not turn on. I called and spoke with an agent who was very kind, patient and understanding. He resolved my problem with the laptop in a timely manner. He was friendly and caring and knew how to fix the problem. I really appreciated his assistance.
Hello Edie,
We’re pleased that our technician was able to provide you with exceptional service and resolve the issues in a timely manner.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
Very good except for one matter the operative told me that I had too many ad-ins I had no idea what he meant if he had just explaied it would have been so helpful.
Hello Amanda,
Thank you for taking the time to write us a review. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
An add-in is a software program that expands the capabilities of bigger programs. It is a term commonly used by Microsoft and other platforms which have additional functions that can be added to primary programs.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
Unfortunately after having my laptop fixed by a technician and having spent a lot of money for that (I have also purchased McAfee), it's got still problems and doesn't work properly. It's still very slow.
In addition, I have renewed my licence for another year and I keep receiving pop up messages from Restoro saying that "my licence is expiring and I need to buy a new one".
Last but not least I did not like that after fixing the laptop you're forced to write a review straight away, which is not fair because you can't possibly know whether the laptop is going to work properly or not until you start using it.
Thanks for the attention
Hi Gabriella!
Thank you for letting us know of this concerns.
For us to properly assist you, we will coordinate your concerns to our technical support team. Please expect them to contact you as soon as possible.
Should you have any other concerns, you may contact us thru our channels below:
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
My computer was in dire shape and this brought everything back into line.
Hello Neil,
Thank you for taking the time to write us a review. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
I chose Restoro because my computer was in a mess and I didn't know how to fix it. Unfortunately, after I had paid all the $$ my computer was still in a mess and I couldn't find Restoro to complain. These review requests are the first times I have heard from Restoro. The Order ID is correct, but the Purchase date is APRIL 5,2021. I believe I am entitled to a refund as nothing was fixed on my computer.
Hello Sarah,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would appreciate another chance to earn your business. Please expect an email from us and let us get this straightened out.
We appreciate your patience.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
Restoro showed up as a message from Microsoft which indicated that something needed to be fixed on my computer. It ended up costing me over $700. Restoro is not associated with Microsoft. I would never have touched it if I had realized that. An expert looked at what you had done. He showed me lists of foriegn websites. Never again.
Hello Bruce,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would appreciate another chance to earn your business. Please expect a call on an email from us and let us get this straightened out.
We appreciate your patience.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
While experiencing computer problems almost a year ago, I purchased a "One Time" subscription based on positive reviews I'd seen. It proved unhelpful, so I uninstalled it -- or so I thought. A few months later, I got new anti-malware software that discovered more that had not been uninstalled. But that was not the end, it gets worse. A couple of days ago, I got a notice from "Paddle" (who "peddles" their wares) that the "One Time" subscription was set to renew soon. Huh?! "One Time" subscription was going to autorenew? So, I clicked on the link thinking that it might have a way to cancel that renewal. (In hindsight, that was probably a mistake) That webpage showed no option to cancel, so I replied to the email indicating my displeasure in strong terms (but not swearing or anything), then shut down for the night. The next morning, when I booted up my computer, I got a message that the Trash Bin was corrupted. Hmmm. When it finished booting, I did a quick internet search for a solution. The very first "hit" was a website that was promoting Restoro as a solution... coincidence? You decide. (Note that I found an easy fix elsewhere not requiring purchase of additional software)
Hello,
Thanks so much for sharing your experience with us. We are so sorry that your experience with us fell short of expectations.
We would like the opportunity to investigate your feedback further. Could you please contact us directly on our support channels below? The platform won't allow us to view your account details.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you.
At the time they seemed personable and knowledgeable but the next time I turned it on it was in worse shape. Overpriced and ended up having to get a new computer on top of it. Never again
Hello Mary,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would appreciate another chance to earn your business. Please expect an email from us and let us get this straightened out.
We appreciate your patience.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
Restoro provided the technician to solve my problems, albeit not totally I was then able to resume operatin of my computer
Hello Leopold!
Thank you for taking the time to write us a review. We are pleased to know that our technician was able to resolve the problems on your computer. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
They were fine when you call the first time to fix your computer, they tell you to call any time & you will have the same customer service experience. I called 6 times in one day & never got any help & emailed that day also. Very disappointing & a waste of my money.
Hello Christine,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We would appreciate another chance to earn your business. Please expect an email from us and let us get this straightened out.
We appreciate your patience.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
I have on numerous occassions tried emailing and phoning this company for support after they worked on my Computer. I paif $120.00 for 1 year subscription and they would clear all the errors and mistakes plus remove anyharmful adware etc. plus fix my printer problems. Well since then I have had so many pop ups stationMicrosoft urgent security problem 55 critical security holes, McAfee trying to download their softeware which I don't want or need as I Have Kaspersky. Total Security. Phoner numbers they gave no response to. I have a Support # from my first email May 22 11.42. This is after 3 hrs of them working on my computer. Todayte I have not had a response frome them., I went on line to support today again and compalined and they gave me anoth Support number. So then I phoned a number on that page and held for 15 minutes to have someone finally come on and say all technicians are busy leave a message and some one get back to you. The other number i dialed said it wa s not in service.
I am at the end of my ropes with company and I am seriously thinking of charging them with false advertising unethical business pracrice and anything else. They have taken my money but are certainly not following through with what they told me. I have things on my computer I did not ask for and changes made to my desktop. BEAWARE of this company..
Hello Marjorie,
Thank you for sharing your feedback.
Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. We would like to contact you directly and assign one of our subject matter experts to finally close down all the problems you have with your computer. Since the reviews with Sitejabber are a bit anonymous we couldn't verify your account using just your name.
Could you contact us directly to any of the below please? Just let us know the ticket number you were assigned with and we'll have a technician assist you right away at your convenient hours. Our support team is available 24/7.
Thank you.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
"The complete system solution," as they define it. A "Full Money Back Guarantee," as they define it. I had a relatively simple issue, one of my Outlook email accounts wasn't syncing and I showed the service technician the problem before we got started. While she was still running the diagnostics on my computer (about 5-7 minutes into the call) she informed me that my issue was more then my operating system and that we would need to get another technician involved (more money). I informed her that I was not having problem with my Windows 10, I informed her that my problem was with Outlook and I reminded her that I had just showed her that 5-10 minutes earlier. She began to get belligerent with me and I asked to speak with a Supervisor. Supervisor called me back about 20 min later and the same story. I explained again to the Supervisor that I wasn't having any issues with the speed of my computer or the operating system and I reexplained that my issue was with Outlook and one of my accounts not being online for some unexplainable reason. I know this companies reviews appear pretty positive but based on the service technician and Supervisor in the Philippines that I spoke with, I would not use or recommend this company. By the way, I'm 57 year old male, graduated from a major US University and am fairly proficient on computers. This is the second review I've written.
Hello Carlton,
Thank you for contacting us here. Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications like outlook and such, thus we offer an optional service add on to manually check the challenges.
We'd like to make it up to you and get the issue sorted out with no additional charge. Unfortunately SiteJabber does not allow us to see your contact information right away and could not contact you directly. May we ask you to shoot us a message through any of the below so we can schedule a call back please?
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
There are three companies, Restoro, Paddle and SafeCharge... Buyer beware! I am a senior citizen (75 years old). I paid $544.73 for a Restoro service to assist me with my software when I had trouble. That service was abruptly canceled for no reason. They refuse to refund my $544.73. I was also supposed to get MacAfee and Cyber Ghost, which I also never got.
I was defrauded, misled and duped. They they took advantage of disabled old man.
Do not trust these companies.
Just today I had a conversation with a representative of Restoro. She had a thick accent, so I don not where the cal originated. The conversation was among the most obnoxious I have ever had in my life.
All I want is my money back, because I never received the services.
Hello Ian,
Thank you for bring this up to our attention and we're sorry to hear that your experience was not the quality you expected.
Restoro is an online tool that can repair the computer's operating system issues with a few clicks by replacing defective OS files with fresh ones from our vast repository system. It will scan and diagnose and then repair your damaged PC using technology that not only repairs your Windows operating system but also reverses the damage already done with a full database of replacement files.
We'd like to better assist you with your concerns. Unfortunately, the platform cannot display any of your information. Please contact us via live chat so that we can address your concern immediately.
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience for this matter.
Phone: 1-888-575-7583
Email: [email protected]
Have a nice day ahead and stay safe!
I paid to have my computer debugged and when they were done, it still had the same problem. I ended up having to buy a new computer! This cost me a lot of money, and I would never recommend this company to anyone!
Hello Douglas,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
Restoro is an online tool that can repair the computer's operating system issues with a few clicks by replacing defective OS files with fresh ones from our vast repository system. The software is dependent on the internet and any unexpected fluctuations in connection while the repair is on going would lead to unwanted results.
We value our customers and we want to do our best to address your concerns and try to guide you to a possible resolution for your computer issue. We would appreciate another chance to earn your business. Please expect a call from our technical team so we can better assist you with your concern.
We hope to hear from you.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
Thank you, we appreciate your patience.
Computer still freezes for several minutes on every site now. Worse than when program was installed. I have called the 24/7 phone number given and been placed on hold
For up to 10+ minutes before being told that all agents were busy and they would get back to me which they have not done. Have requested a full refund from Paypal because the program does not do what it was represented to do by the Restro agents.
Hello Daisy,
We at Restoro seek only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would appreciate another chance to earn your business. Please expect a call from our technical team so we can better assist you with your concern.
We hope to hear from you.
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat
Thank you, we appreciate your patience.
Hi Gordon,
Thank you for bringing this matter to our attention. We will have someone from our support team contact you as soon as possible to help you run the software in Safe mode.
Should you have any other concerns, you may contact us thru our channels below:
Phone: 1-888-575-7583
Email: [email protected]
Chat: https://tinyurl.com/RestoroLiveChat