ReShipReviews 300

I have a package ship from Amazon to Reship 10 days ago, UPS Innovations have a label for delivery purposes, however the package has not been picked up from Reship. Reship are investigating Ha! I am out over $350 USD including postage if they can't find it, and I am very upset. It was a present for my son and no one is doing anything about it. This is just not on, does anyone have any Idea as to what or who I can complain to and maybe get some help. I am from Australia.

Awfull service!... told them to do one thing and one thing only!... they were suppose to unpack everything, remove all pricetags and labels and pack everything together! For that simple action paid between 150 and 200 U.S.! When they arrived in Germany the customs called me to let me know that can not be a present because all the labels and pricetags are there!... instead of 200 I paid 500 U.S.! When I wrote them they basically told me that it is all my fault and that is it!... very irresponsible, expensive for the one simple action they do and not user friendly at all! Please do yourself a favour and ignore them!

I shipped a couple of items at exorbanant rates. So I used very sparingly. I had an item shipped to them to forward to CA. They reversed the payment without notice and all of sudden demanded I supply Photo ID, picture of both sides of my credit card, and a screenshot of my PayPal account. Felt like my item is being held ransom. I reluctantly supplied a screenshot and Health Card with number blacked out, they STILL won't accept my payment! Now I have to try and get Amazon to return the package and send Reship a return label, however I feel my item $100+ is going bye bye!

I had to use a service as I live in CA and many websites will only ship to US addresses. I highly suggest you go to their page and use their shipping estimate calculator before you purchase this service. Shipping is outrageous, the least expensive option would only deliver the package in 'approximately 90 days'. And this package was literally going from Portland to Vancouver. Had I known this was what it would cost, I'd have driven to their warehouse to pick it up myself. The next shipping method tier up was $43, more than the cost of the original item. Regardless, this service is the lesser of two evils, as this at least allowed me access to products otherwise unavailable to Canadian consumers. And it does give you the option of cheaper shipping, but only if you don't mind waiting 3 months.

I will never, ever, ever use Reship again! I ordered a pair of $34.99 leggings, got them shipped to my Reship address for free from the retailer. Reship took 3 days to log that it arrived. I selected my delivery, only to be emailed to tell me that they don't offer insurance on that type of delivery - how convenient, being that it's the cheapest shipping option! They refunded my original fee and directed me to redo it. The next option was a whopping $15 more! Having it shipped from the retailer would only have cost me $20 in the first place! And, guess what - they don't return items to the retailer! So my options were to lose my parcel or pay their extortionate price...!

To top it off, when the UPS man turned up at my door he demanded another £21 for "customs". Upon checking the invoice, my customs fee was only £9.99, the rest was a "handling" fee! So, don't believe their claim that they get around customs fees!

Here's the general breakdown of how much one pair of leggings cost with Reship:

Direct from the retailer - $34.99 leggings + $19.99 delivery = $54.98/£42.40

Using Reship - $34.99 leggings + $5 handling + $2 Insurance + $38.80 delivery + $28 "customs" = $108.79/£83.90!

It was the first time I used RE-SHIP. One of my friend tried it for one package only and everything was okay. So, I bought different things at Amazon and some other sellers, an average of 10 different orders. Many complications. Had to pay twice because they cannot find my payment. Very hard to find somebody to help. All my stuff is still in their warehouse since 2 weeks and they refuse to delivery because they have something to check. After this they asked for a photo of my credit card and one ID. Today I got a message from them telling me they found hazardous stuff in one of my boxes. I told them it is only clothes and shoes. No more answer. I bought something for my husband's birthday: forget it! They are asking delay of 24-48 hours to check something else again. A lot of trouble, abusive rates and I'm still waiting for my stuff. They are faster to pick-up the money from your credit card than to give the service. I am furious!

I am a private person, (not a company/business). I use ReShip.com as my shipping company overseas from time to time.
Last month I had a problem with USPS and eventhough this problem was not due to ReShip.com, they helped me solve this problem. They contacted USPS for me, and spoke with the officials there. They didn't let go until they got answers. The manager followed up on this issue, even on weekends and explained everything to me. He put lots of hours into it. Again, keep in mind that the problem had was NOT connected to ReShip and they did not have to help but they gave me overwhelmingly good service.

Fast efficient transfer from amazon to Australia. Good communication and photos.no problems. Highly recommend this service.

I will recommend their service to any one, I have been using them on so many occasions until I had a little problem with my tracking Thanks to Justin and the rest who assisted me tremendously
Reship all the way...

I have been using Re Ship for a few years now and overall I find their service is very good. I believe the charges are reasonable and they offer many options and different services. Customer care, especially through live chat, is very efficient. The first time I used the service I was double charged but it was probably my error as I passed the pay button more than once. This was credited back to me for my next purchase so I did not lose any money.

Great shipping service for anyone who shops online at Canada or US stores. I wasn't able to before because I didn't have a local address. Now I can easily shop and ship my orders home to Australia. People complain about high prices, but you pick the shipping options yourself! Great customer service too, I've never had any issues.

ReShip has lost my package?! USPS delivered package Feb 17/17@ 12:45pm to ReShip. Both the seller and USPS told me that they have the item tracked to ReShip on this date. On Feb 23/17 I phoned ReShip to find out where the package was as it wasn't logged into their system. (As it is a pricey item I'm very concerned where it is!) I decided to phone ReShip and talked to the customer service rep, *. I was told that USPS does this frequently. "They will say they delivered the item, but didn't and because ReShip DOESN'T have the package it's USPS who's at fault"... BUT, she will check with the warehouse just to make sure they don't have it. I waited a week and phoned again and was told AGAIN by * that the package wasn't in the system, but she would check the warehouse again. It's now been almost 3 weeks and I just checked my account today and the package is STILL not showing as delivered in ReShips system. I've used ReShip on a number of times and although they've been slower in delivery I've gotten my package, now I'm no so sure with this one. I'm just about at the end of my rope with ReShip if I don't see my package real soon! And I don't know what my options are to recover my package or money for the cost of the item? So far things don't look very good for me getting it back and that makes me pi$$ed!

*Personal information redacted by admin