Reservation StaysReviews 243

Worst experience ever. They refused to refund a reservation and closed my request ticket right away so that I could not contact them anymore. Nobody answers at the contact number provided. I lost >500$ on this scam. NEVER AGAIN.

We booked a one night stay at a Marriott hotel and after hitting enter and getting the confirmation we realized the arrival date was incorrect. We called the Marriott immediately and they told us we had been redirected to a third party and they could not make changes to the reservation, we need to contact Reservations Stays. We 100% thought we were booking directly with Marriott! BEWARE! We called Reservation Stays literally 5 to 10 minutes after booking and they refused to change the date. They are trying to steal $330.00 from us! We have contacted our credit card company and I am going to report them to the Better Business Bureau!

So I booked a hotel stay for my boss and somehow booked the wrong night. In attempting to get them to change it they informed me that it was unchangeable/nonrefundable in the print on the ticket, so now because of my typo I have to eat the 300.00 myself. I would think a company could make exceptions to human error especially when the error is realized right away. I am not trying to scam anyone I just made a typographically error. Needless to say this is a horrible company and will never ever use them.

First, I did think I was booking through the actual hotel in Mexico, so I was surprised to find out it was Reservation Stays, never even heard of them. I had to change our reservations about 2 weeks after. So I cancelled online and followed instructions. I did call the hotel and they didn't have us as reserved, but that didn't worry me, our stay wasn't until next year. Was going to cancel what I had and rebook. Didn't look at reviews until after, then I was extremely worried about rebooking. However I got my large amount of money back on my credit card within 4 days! I was very happy. Have my doubts now about the negative reviews. I will try this company again.

Booked a room for us at a permanently closed hotel and then refused to refund our money when we brought it to their attention.

The agent could not complete my two booking after 107 minutes. So I told her just to cancel the one that went through but she said she could not cancel or issue a refund that I would have to call customer service. Of course, they said they were closed. I sent them a text, which we went back and forth. They stated over and over about their policy of no refunds. They were the one not able to complete my booking and yet I am the one out of $939. Very bad experience. I thought I was speaking to Embassy Suite, but found out too late that this was a con company. Call the hotel directly for your reservations, this is what I usually try to do.

Was desperate to book a last minute hotel stay and thinking I was using bookings.com. My original hotel canceled reservation in person due to the refugees coming to NYC. My original hotel turned into a shelter. This hotel reservations was suppose to be for my daughter's 17th birthday celebrations with her friends. I spoke with someone from what I know learnt is reservations stay and booked a room at "The Stewart Hotel" in the heart of Times Square NYC upon arrival to the hotel I showed them my reservations and to no avail they couldn't find any trace of the reservations. The rep at the hotel said because they were short staffed and it's showing their name and a actual hotel they would honor it and all I had to pay was $300 refundable to me after check out. Days after I checked my account not only did reservations stay took $215.99, The Stewart Hotel charged me $292.99 plus the $300 fee. I called my bank to let them know that the booking company charged me $215.99 but wasn't honored when I arrived at the hotel. Now it's being investigated. I'm so freaking upset especially reading everyone's review I really feel robbed. I called up reservations stay and spoke (Michelle) a rep who hung up on me after I told her my bank is investigating them. I called back spoke with (Anjo) who apologized and said someone can call me back or email which would I prefer I told them email so I can have proof for my bank that I reached out. So disheartening they need to get these people in jail or court and everyone who have proof such as myself needs to be compensated and refunded.

I somehow tried to book a room through this site and asked about a block of rooms for a wedding I am attended. Was advised the block of rooms were not available, but I could still book a room. This website does not have access to that info, but never directed me back to Marriott and now they will not issue a refund. Said that Marriott would need to provide a letter saying that they could refund me.

Received my credit card statement today with a charge for $262. The description had a phone number so I called it. Got "ReservationStays" on the line. Overseas call center, obviously. They said that they were a third party booking company. I said I had never heard of them and asked why they charged my card over $250. They talked in circles and gave me no answers. Kept hanging up on me. Called back several times. They are trained to "talk circles". Had no choice but to report fraud to my bank and get my credit card cancelled and reissued. How is the overseas company allowed to do this to consumers?

I accidently booked a reservation on the wrong day with these people, they refused to help and/or modify the reservation. To boot I got COVID and they refused to do anything about it. They took my money for a stay that I never used and kept my $79.00 for nothing. The credit card company refused to help me also.

Do not book with these people.

Somehow I thought we were calling the Marriott Hotel to book at one of their properties in Baltimore. Wrong. The ring of the phone should have tipped me off that wherever I was calling was out of the country. One customer service rep hung up on us when we were disputing the price that was posted on the site. That should have been another red flag to not call back, but no, not quite. When we called again, the 2nd person was very nice and so we forged ahead thinking at least we got this room, as it was a last minute booking on the day of reservation. We were promised breakfast, but it was not included, unless you call the bottled water and orange juice offered when complained about, that. We did discuss all with the manager who was also accommodating, she even put a note in the file to get a refund, but we were given the run around by Reservation Stays when we called them back. Couldn't speak to a supervisor, they refused to do a third way call (the hotel manager offered this), with the hotel to expedite the refund, couldn't get the ID # of the Rep we spoke to, we were given an email to send info to, for which we are still awaiting a reply. If we ever get one, I will let you all know.

I made a reservation with the "reservation
Center" of what I thought was my desired hotel. Reservation Stays booked me at a hotel that is not affiliated with my chosen hotel. (The hotels do not have similar names whatsoever.) The hotel where I was booked was not spoken by either party during our phone conversation. I contacted cust. Service and was told that although..."my situation is understandable...", I was not allowed to make any changes due to their "100% no cancellation or modification" policy. There is a cancellation policy available but I was not informed of either policy or given a choice. Our reservation is scheduled within 7 days. I do not understand why I cannot switch to the hotel that I originally asked for since it was Reservation Stays mistake. I have submitted a SCAM report to the Florida BBB. This website completely misrepresents itself. A photo of the hotel that I had stayed at previously was shown with the correct name and listed a reservation phone number. I thought that I was talking directly to my chosen hotel reservation center.
I'm sure that I will be filing a dispute with my credit card company. Why is this company still in existence?

I never write a review about a company, but I am today. Do not use this company to book rooms. Those wonderful deals they promise are actually inflated prices of the actual cost of the room. I paid way more for my hotel room than it cost.

This company hosted a false front website that impersonated a legitimate hotel site. They sold me a room that the hotel does not even offer. Upon checkin at the hotel I discovered that they did not have the room I purchased and would not do anything to correct the error, forcing me to buy a second room at the hotel and doubling my expenses.

I booked through Reservation Stays, thinking I was actually booking through Hilton, and only after I submitted payment did I receive a confirmation saying the room had not windows. This WAS NOT MENTIONED prior to booking. When I called the hotel the next day, they had no record of my reservation. The company could not care less that I am now in a windowless room and that I have no confirmation number or any confirmation of my reservation. Customer service is completely unhelpful and the email department keeps closing my issue and saying it was resolved.

Do NOT ever use Reservation Stays. They incorrectly represent themselves as the hotel chain itself, so I inadvertently booked through them. They do not give you an option for refundable bookings. They do not respond to questions. They will not allow users to speak to a manager. They will not provide a mailing address or email address for their executive team. AND the rates they offer can be HIGHER than those directly with the hotel chain. I will be reporting them.

Reservationstays.com is a scam. Four months ago, I clicked on an online ad made to look like the legit hotel company's ad. Ended up calling to make a reservation with someone who struggled to understand me and input the info I gave them. I had a bad feeling after hanging up and decided to cancel. When I called back (within the hour), I was told the reservation was non-refundable and they hung up. Tried again twice, no answer. Third time, was again told it was non-refundable. I told them I was reporting this as fraud to my credit card company. They hung up. I called my credit card company and was able to shut the card down before anything was charged. Fast forward to today, when I found a confirmation in my spam folder for the Snaptravel /reservationstays.com reservation. I called the hotel directly and they said I had a reservation through Booking.com that they could not cancel. Sooo... it looks to me like Snaptravel and reservationstays.com are taking info by phone and making reservations in the caller's name on legit sites like Booking.com. Since you don't know this, you're stuck dealing with them. Fortunately, when I told the hotel rep what had happened (and that my card had been canceled and there would be no reimbursement coming for the Booking.com reservation in my name), they overrode the "No cancelling third-party reservations" policy and cancelled my stay.

I sought to make a booking through Reservation Stays. The site failed to confirm the reservation, but I was contacted by my bank stating that Reservation Stays was seeking to complete the transaction. I therefore called the number on Reservation Stays website and the person to whom I spoke refused to transfer me to a customer service agent. Remarkably bad service. Remarkably lacking sensitivity to customer concerns and requirements.