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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,019 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I thought I was calling the hotel directly. They answered the phone using the name of the hotel. Said I was getting a conference rate. Did not tell me the room was prepaid and immediately charged my card. I called back right away to cancel and was told the cancellation rate is equivalent to 1 nights stay. I said hell no. You misrepresented yourself and I will be getting a full refund!
Sergio lied to me: 1. He said he was front desk agent for the hotel. 2. He said he was arranging the lowest possible convention rate for the convention we are attending. 3. he insisted the reservations must be paid 100% now and they are not refundable unless I paid extra money for a refund policy. I agreed to all and he charged my credit card $1895. 62 for three of the four reservations and $1912. 72 for the fourth reservation. Upon seeing the charges on my credit card, I contacted IECA, the convention we are attending, and made reservations through their arrangements with Omni Hotel and got four nice rooms at significantly less cost and, only one night payment necessary for fully refundable reservations. I had to work for two hours of phone calls with customer service and others to get these cancellations accomplished. At this time, they are still not finalized and I am awaiting information from the customer service. Sergio is a liar and should not be allowed to make the kind of assertions and promises he made.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
The woman I spoke to on the phone with to book a room did not seem to know what she was doing. She charged my husband's credit card twice. The first time was for $556 and the second time was for $697. The second charge was NOT the amount she quoted me for the room that was reserved. Now we are waiting to have these amounts reimbursed or canceled and I had to cancel the reservation. This was very frustrating especially just before the holidays.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I was told my credit card was declined. He would not try it again or confirm number i had typed. My bank had no transaction that was declined. Because of the inept person I lost part of my reservation
Furthermore ge never identified himself as working for booking.com. They phone number used for gbooing has an exchange from the area implying they are from the hotel. Clearly this is inorder to deceive people.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
The first question out of my mouth was am I talking to the front desk at the Home2 suites, Northville, MI? You said yes, when really it was NO. You work for Expedia. That is misrepresentation. Horrible, that you can't trust people anymore!
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Booking a room was made simple by this associate. He was helpful and patient when I made a mistake entering the numbers on my card. He provided answers to my questions. Pleasant experience.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ian offered the option of booking one night with the ability to extend if a second night is required because my colleague and I are uncertain if we'll need a second night. Much appreciated.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I thought I had reserved a double room on the ground floor and I told the reservationist that I had a dog.
When I checked in, I was told there were no double rooms on the first floor, only 4 single rooms. That's not 4 single rooms available, that's only single rooms exist on the first floor.
The hotel clerk didn't know about my dog, which cost me another $50 and another $50 for incidentals that I wasn't told about by the reservation desk.
I ended up with a king room on the second floor as there were no double rooms available.
I got nothing I wanted and paid more for it.
Not happy
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Was lied to and overpriced for hotel rooms thinking I was speaking to the actual hotel funny how we were today we would have 2 queen beds when the hotel doesn't even have queen beds liars overpriced by $100 dollars for 1 of the reservations bs
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
You placed 1 room for Thanksgiving night at Quality Inn in Dixon, Il. You did this twice so I paid for the room twice. The quality Inn will not refund for the second room as they did not make the reservation. You will have to give the refund to me or I will have to go higher up. Thank you!
Hello Nancy,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
My experience on the phone with Guadalupe was excellent. I'm in a customer service role as a director of a national company and receiving good customer service isn't always easy. She was kind, helpful and threw a little bit of humor in. L, which was even more appreciated as I'm staying there due to a surgery I have the next day at VGH. She made the transaction a personal one and for a large organization like Holiday Inn, that is saying something. So well done and keep up the good work.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called to ask information about hotel. Specifically asked for room on the first floor, bottom level. When I get there they don't even have rooms on bottom floor. Only 2nd floor and up.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Reservation took less than 15 min. Associate was professional and was of great assistance in making reservation
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Excellent service. Patient, thorough, informative, helpful.
Great and successful job.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Took care of everything quickly! Very polite and great to be on the phone with.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
She did great customer service. She was easy to understand and good help to me.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
He resolved all my needs and concerns sent me a confirmation for my booking.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Fabulous and very easy to deal with. The agent was very understanding to our requirements and made sure all was done correctly
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I called the Salishan Lodge to try to book a reservation after looking at their website and a third party reservation website and had some questions about rates and the hotel. The first person I spoke to was not helpful- tried to push me into an expensive room and said it was the only one available. The second person was VERY HELPFUL and found a room that was less expensive, answered my questions I didn't even have to ask him about a AAA discount- he asked me :) I'm glad I called back; I almost didn't after the first person hung up on me but i really wanted to try this place out. My only concern is the email indicates that i owe about $160 more at check in which he didn't tell me about so i'm not sure what that is about? But i hope it's a mistake.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Robert helped me book a room and also showed me human kindness too. - it is apprecisted
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles