Reservations.comReviews 6,019

Bottom line is I probably never would've had an issue if I didn't notice the fraudulent 14.99 "service fee" that this company tacked on as an additional charge to my card without warning and certainly without agreeing to. This caused me to call the physical hotel to see what their cost was, found out that the hotel was cheaper (with no hidden fees) so after a lot of professional complaining to the girl I talked to at this company I was able to get both the room and the non-refundable service fee refunded (or so she they told me, I haven't seen the money back in my account yet).

I booked through reservations.com for a 5 night hotel stay. My flight got canceled so I missed the first two nights of my stay. Ok, that's my problem. But when I got to the hotel on the 3 day they had no rooms available so I found another hotel. (I'm not to happy with the Ramada Inn in Bangor Maine either). I paid for a room that wasn't available.
Now I've been 5 days trying to get at least a portion of money back. So now I've called them 4 days in a row and just been told today it going to take 5-7 business day for them to review it for a refund. Just to review it? Huh? I plan to file a lack of service claim with my credit card company and see how that goes. And their customer service is very poor... and very off- shore so understanding them is difficult.

Lesson learned...

So after a week things worked out, The Ramarda was a stand up company and refunded my full stay without question and Reservation.com promptly refunded this to my credit card. It a few days of stress, but it worked out. But my lesson learned is to book directly through the hotels not a second tier agent. At least when you book directly with a hotel you only need to deal with one company and I think they become more responsible. I won't trash the Ramarda or Reservation.com; in the end they treated me right as much as a pain in the butt as it was.

This company provides the worst customer service I have ever seen. After getting a cancellation code from the hotel to get a full refund I still had to wait over a month to get my money back. I had to call over 8 times to make sure I was getting my money back because ever time I would call they would tell me call back in 24-48 hours to check on the status. This place is a joke and all they do is take your money and then tell you sorry we don't give refunds. They don't care about their customers they care about taking your money STAY AWAY!

Started off that the price for my room showed up as one price, then I was billed for a higher price. Then I could not get a receipt. I tried calling and got a phone number on a loop and could not get to talk to anyone. I finally tracked down another number and spoke with someone but after getting taken on the price, this just poured salt into an open wound. The room I booked was fine, just reservations.com is shady and not at all recommended.

I made a reservation for a hotel in the right city, but the wrong hotel location within that city. I called Reservations.com to see if they could help me just change the reservation to the correct hotel (again same hotel chain, just different location). They said I would have to cancel my first reservation first, which would incur a $15 fee as well as the first night's stay. What? I only made this reservation 10 hours ago, and the stay isn't for another month! It would cost me a total of $200 to cancel my reservation. Absolutely terrible policy!

This company is a scam! I needed to book while running the roads. Sometimes when trying to book from a phone and driving you don't pay close enough attention to the details. I inadvertently booked through this company. The dates I am booked for are July 19th and 20,2019. I found out today that my Friday event was cancelled and I called 24 hours in advance to be told my reservations were NON - cancellable and non refundable. All I wanted to do was cancel the Friday and keep the Saturday. I hope they are happy keeping the $170 just to drive a customer away for life who travels 100 nights a year. JUST AWFUL! AVOID THEM!

I just tried to change my one night reservation that is two weeks out to a date two weeks beyond that. Reservations.com would not make the change for me. The hotel was not able to help me. I wound up booking with the hotel at a price lower than what I paid here for the new night. I guess I'm losing this money unless my credit card can help. Services like this should not exist. They have on their site numbers and links for cancellation but you can't cancel! They also state that they follow hotel policy. That is not the hotel policy either! They would have accommodated me. I don't think hotels should work with these services. It reflects poorly on them too.

I made a reservation several weeks ago for one night. I did understand that if I cancelled it was non refundable. With only one week before the reservation something unexpected came up and I needed to change the reservation day to one day sooner: I was not cancelling or asking for a refund. Being that it was only one night it shouldn't have been a problem, but was I wrong! The person told me that It was also non-modifiable which she said was listed somewhere else on a link or something. I never saw that. The real slap in the face was that my husband just called the hotel and got the same room for the date we needed at the same cost less the fee they charge! These people are terrible and everyone needs to stay away from these scammers. I have used Booking.com before and never had any issues like this.