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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Gary presented himself as being affiliawith Hilton Hotels and specifically the Hilton at the Atlanta Airport. He was with Expedia.com or Reservations.com. We don't need this type of trickery!
I called trying to book a room using a Gymnastics code for a discount. When talking to the lady she made it seem and did say it was cheaper to be in another room with two beds and she told me it was $413 of them it wasn't it was 438 in the king bed was actually cheaper. I asked her why she didn't say oh no the king bed was cheaper but she never did and ended up. I paid more than what I needed to pay. It's very aggravating if your customer service representatives cannot accurately represent the prices of your hotel rooms. Very aggravating.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Horrible telephone connection, but VERY VERY VERY HELPFUL, EFFICIENT and PROFESSIONAL customer service. Lovely and EASY TO UNDERSTAND voice. I wish I could call this person every time I need to make a hotel reservation!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
When I made reservations at 4311 disco drive for a room at the LaQuinta hotel the guy told me they had power before I gave him my card information. Now that I drove all the way over there since my power was out. The hotel didn't have power and I diont have power to go on line to counsel my reservation and when I try to counsel over the phone with the automated system that doesn't work I get told ther is nothing they can do about it!
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Called and spoke to representative, Mark. He was polite, friendly and helpful. Got my reservation completed quickly and went over the details again before we finished the call. Thank you Mark!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The agent actually did not give me the best price available. The agent was more focused on getting the advantage for the hotel and not the custom. Ben, that I was a distressed passenger. The airlines due to weather.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I needed to make a "last minute" hotel reservation because of a sudden change in a dr.'s appointment.
Gina turned an otherwise stressful experience into a pleasant and easy process.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Luvensky was Excellent on helping with Booking my Room as we are staying for our Flight on Tuesday morning since there is a Snow and Ice Storm going on in Nashville He was very helpful A+Service Thanks Again Joseph Shaffer
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Worst customer service. I was told free breakfast by this person. But later they told us to buy.
Does not even listen what the customer wants.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Spoke with 2 employees who disconnected me and were not helpful. Called again for the third time and Tamara was very helpful. Very efficient and friendly. She was great! She's a real asset for your hotel.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Tried to book 3 nights 30 and 31 Jan told room at£123 then told no longer available, then another room so gave all details Then told that no longer available Tried again told 4 rooms available £106 Gave details and made booking Confirmed for 1 night only at£147 51 virtual reception no help Hotel reception not answering Help! Ref H*******
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I tried to make a reservation on line. After all necessary info was provided & completed. I checked my email there was no confirmation. So I called courtyard directly & I redo the reservation over the phone, then I received confirmation immediately. That's the should be.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jolene is a charismatic gal, injecting a fun expression into her voice at times. I thoroughly felt comfortable to ask any questions as she was very patient. I give her top marks!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called the hotel this afternoon and Victor was extremely helpful evaluating options, availability and following up with details.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Staying in the area due to family being in the hospital. They gave a discount and reserving a room was quick and easy, which was a big relief.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I spoke to Carlos to book a room for my son and his friend so they could visit the college campus. He was friendly and polite and accommodating.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Julio at reservations was very nice and patient telling me what was available and thre price including fees answered all my questions. Everything went smooth and fast thank you.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
We are senior citizens had a few requests. We received excellent service and everything was taken care of when we made the reservation. Thank you!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Mary was delightful to work with. My situation was somewhat complicated after I cancelled one reservation to get a larger room. Mary helped me get a room in the sister hotel we wanted to accommodate our larger party. She went the extra mile to help us keep costs down with a rollaway. So appreciated the extra effort and warm personality!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Sandy was very helpful and quick to get me set up with a room. Very professional we have used Hilton in the past and really enjoyed the service
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly
Briana S.