Reservation DeskReviews 519

Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter.
Pls be very very careful while dealing with these cheaters/scammers.

Scam scam scam👎🏻 book from other providers please. Never call them to book a reservation. Customer service is worst.

This is the only number I could easily find as I was trying to book directly through the hotel. Because of this I did not get the correct rate that the hotel was offering for my rooms. The lady also did not speak very good English tough to understand if I would have known that the number was a third party service I would not have even called it.

This service is the worst in the world! You pay more going thru them than you would just calling the hotel! I repeat DO NOT USE THiS SERVICE! Unless you want to pay more and also never get a refund of dissatisfied!

$230 a night gets you a room that the heater doesn't work Tv only partially works Ice machine on floor doesn't work no coffee no tub no fridge no bed spread one elevator doesn't work the other half the lights don't work, very slow, holes in the carpet walls and ceiling exit signs bent and damaged wall paper peeling everywhere, loud patrons party hard till 3:30 in the morning a staff that doesn't seem to care when you call them or talk to them about these issues very untrained staff I feel sorry for those that work there, Red Lion Hotels SHAME ON YOU
PS no refund That's customer service!

I called them thinking I was reaching the front desk of Sunseeker Resort just before Hurricane Milton in Oct. They reserved nothing. Sunseeker had no record of my reservation. I disputed the charges but they are fighting my credit card. When I finally figured out they are a third party scammer, I called & spoke to Ingrid who told me to have my credit card co drop the dispute & she will refund my money, She never called back as she said she would. To make matters worse Sunseeker resort closed because of the hurricane & we couldn't get in. So we were doubly screwed. Still hanging in with my credit card.

WARNING! This company uses deception in their booking practices. I was scammed and prices I thought I was being charged turned out to be almost double. This company will make you wait for hours in order to wear you down because you are stuck and you will incur additional costs by going to another hotel. We will be looking into their practices and will ask if other people where charge bloated and excessive fees but can't cancel so they either have to pay more or lose all of their money. BELIEVE ANY REVIEWS THAT STATE...THEY CHARGE YOU EXTRA FEES EVEN WHEN YOU BOOKED AND THEY SAY EVERYTHING IS INCLUDED BUT PARKING. OH, YOU PAY TAXES ON PARKING TOO! Complaints will be filed accordingly requesting an investigation.

My rating is based solely on the size of our room and the cleanliness or else I would give 0 stars. The staff was extremely rude, everyone we encountered. I booked a room for two nights to prepare and get ready for my wedding. Staff was not friendly. We called one morning for extra towels and wash clothes and instead of sending house keeping or someone to the room, they made my friend come out and get it. We left a folding table of ours in the room and I called to ask about it and was told by the receptionist that he just got in and he'd have someone call in the morning once housekeeping cleaned the room. However we saw house keeping go in to clean the room before we left the hotel morning of check in. He took my contact information down but never called. I called back the following morning and spoke with another rude staff member that told me to go on line and file a missing item report without making any effort to just check.
Also disliked that it was 10 dollars a night for parking, this hotel is the even located in a city why is there a fee for parking? Horrible experience, I would never book here again just based off my experience with staff.

I booked a room for on night online. We were traveling form another country. Unfortunately our flight was canceled for over 36hrs. We had to pay attention cost for another hotel.
I called the hotel to request a refund. The flat our refused our request. Do the need the money that badly. I will ot recommend this hotel chain to my worst enemy.

Supervisor Stancy Ann was unnecessarily rude. As a supervisor, it's crucial to maintain a positive attitude and avoid using aggressive language toward guests at the Hampton Inn. I approached the situation calmly because I wanted to understand why my card had been charged and why I hadn't received my payment yet. In contrast, Tania at the front desk had a much better attitude and was very helpful in resolving my issue.

However, I still didn't receive my payment refund. They told me I needed to follow up with my bank after being charged, despite not receiving a room. I even showed them my bank account to prove that my card had been charged, but they still refused to provide me with a room.

So disappointed room came with fold out couch as the 3rd bed as I got the Deluxe Queen Suit that slept 5,only to find out it was just a bare mattress when I ask for sheets they told me that it did NOT come with linen. My grandchild spilled chocolate milk in my bed and they would not give me clean sheets to change it finally they did let me get a set of linen after I stripped the bed and took the covers to the front desk, but charged me 1.75 on my card for them. But still would not give me or let me purchase sheets for the sofa bed and informed me that the rooms are cleaned every 14 days. This no lie people.

UNBELIEVABLY RUDE CUSTOMER SERVICE! TOLD US TO FIND SOMEWHERE ELSE! TRIPLED CHARGED US ON BILL 1347$ FOR 2 NIGHTS! WE GOT FIXED PARTIALLY. TOLD WE COULD CHECK IN 15 MINUTES EARLY FREE AND THEN CHARGED US 40$ DISPUTED MANY TIMES NO LUCK MANAGER AND DESK HELP WERE EXTREMELY, I MEAN GO SOMEWHERE ELSE, EXTREMELY RUDE WITH ALMOST FRAUD COMITTED. MGR LATUSHA OUTRIGHT LIED TO US CAROL AT DESK SAID WE SHOULD LEAVE 0 STARS DON'T DO IT!

Called the *******233 number on the website to make reservation for two nights. I asked for a ground floor, and the gentlemen taking the reservation assured me they would give me one upon my arrival. When checking in, I asked to be sure this was a ground floor and the young lady had the blankest look on her face. She finally got me into a ground floor, but it cost an additional $10.00 a night. Not happy; the rate is already high enough. Needed ground floor due to recent back surgery and was traveling alone. Very unhappy about that issue. Also, the gentleman making the reservation asked for my phone number and email address to send confirmations. The text confirmation came through fine, but I didn't get the email confirmation. Upon a review of the text, I saw that he had my address as xxxxxxxx@$#*!.net instead of cox.net. What? He probably thought I was a pervert of some sort. Room was fine although it needs a good carpet shampoo. Breakfast was good. Won't stay there again.

I called Best Western in Boulder City. Employee I spoke with was impatient and disrespectful to me. Please do better. I won't ever make reservations at your hotel.

I called to cancel my reservation on oct 25 and they told me I had to have the reservation number for them to cancel it. So I'm just a number now? They wouldn't take my name! So I told them I had an emergency and that's the reason for me doing so. They couldn't care less. First it was a woman, then I was put on hold and then I spoke to a man. They were both uncaring. Good thing I didn't stay there. Thankfully I got the confirmation number from my HH app.

Bad hotel, I checked out the same night because of how disgusting It was.
I also never got my money back after checking out the same night so I don't recommend this motel guys.

I thought I was talking to the hotel but was not. Cost $90 more…am waiting for them to make it right. If they do I will amend my review.