Rentalcars.comReviews 1,137

I had booked a car for three days (paid 110 euros), at caldera (caldera.com.gr) agent in Athens, Greece. After two hours waiting in the queue because the owner didn't have the cars on site (he was bringing the cars himself from all over around Athens), we were informed that they couldn't give as the car because they needed a credit card to hold 900 euros for guarantee. We offered to pay cash instead but they rejected!

I emailed rentalcars and they responded that they wouldn't cancel the order, since I had to notify them 3 days before the pickup date! What's the point? If I knew I wouldn't get the car I wouldn't have booked it at the first place.

Finally rentalcars paid the owner with my money, I got no car, and no refund!

Returned the car in Lisbon a day earlier from a company Guerin (shocking service and attitude, charged me over 50 for a 1/3 of the tank and that is their policy copied from their website.

Unfortunately we cant refund you for any part of your hire that you dont use.

This is because we will have committed to the whole booking on your behalf, and the car hire company will have been expecting the car to be used for the whole period. They will have planned their cars and parking needs around the original booking.

Please rent from a reputable known company, although it may be 10% more expensive at first you will pay much less in the end.

I will NEVER hire again through rental cars scamm

I placed a booking of a car to drive from Auckland to Wellington for my trip in Feb/Mar 2018. During my booking, I had to pay a deposit and wanted to pay the full amount but had trouble paying for it because of some issues on their side. After a long and tiring webchat with their inefficient customer service, it was finally settled.

When I was checking my rental voucher, I cannot find any inclusion of GPS rental even though I remembered renting it. When I contacted them through the chat, the Customer service (by the name of Hristo) said it is not included. He then proceeded to quote 69 NZD for rental when I checked and found that it should be 60 NZD for 6 days rental. After looking through the webpage with my rental (not the voucher) I saw at the bottom of it that it does have a GPS included.

When I proceeded to question him, he apologized and said the system was not updated. What!? You are an online booking system and it is NOT updated?!

This is a scam folks! DO NOT RENT THROUGH THEM!

I won't

So in addition to my previous review about Rentalcars.com
I have decided to return my money so I went further.
1. I have written to my bank the request for returning money, my question will be treated 1 to 3 month
2. I have written to the Car rental company "Rent a car global" and asked for help with my problem, no response
3. I have written to Customer protection center in UK, my request was rejected due to I'm not a citizen of UK
4. I have written to the Europian customer protection service, my request was also rejected due to mentioned reason
5. I have spent time on correspondence with Rantalcars.com, the company insist on the rules in the Car rental terms, but when I mentioned about "Consumer Rights Act 2015" they just stop to communicate with me. Of course, it's a UK customer rights, not Ukrainian customers. Thus finally one hope for my bank.
Thank all who read my review.
Have a good deal with a good broker.

My opinion about Rentalcars and America Car Rental.
Number of reservation: *******.
On an unfortunate day for me, on my trip to Mexico, I decided to use the

Services of the intermediary Rentalcars and the rental company America Car

Rental. I went for 14 days.
At first glance, everything looked good enough:
0. Car - VW Jetta.
1. Car rental price US $ 301.89 Prepayment has been made
2. Insurance under the program Full protection US $ 150.45 Prepayment has

Been made.
I decided not just to rent a car (VW Jetta), but also bought full insurance

From Rentalcars, having examined it more closely, I saw that it covers a

Large number of risks, including damage to third parties and their

Property. I envisaged everything, as I thought then.
When I arrived at Cancun airport, near the exit, I saw a man with a sign of

America Car Rental. Me and 2 more travelers were taken to America Car

Rental office. Strange things began to happen, I was shown a certain price,

Judging by which I could not rent a car without paying an additional

Insurance of $ 300 (!). The mexican said that by law they can not give me

A car if I do not buy it, so I would lose money that has already paid for

The rent - 450 dollars. When I showed the already paid insurance from

Rentalcars, he began to assert that the insurance from Rentalcars does not

Cover damage to third parties, although it was clearly indicated there.

Judging from the confused faces of people nearby, everyone somehow

Encountered this. If this is not real fraud, then what is it? The rental

Price has increased almost 2 times!
In addition, I was kept on the card 800 dollars in bail for the car, it's

Been 4 days and they have not been returned yet...

The funny thing is that there was no sense in booking the car, because VW

Jetta, who should have expected me, was not there. There was another model

With a manual transmission. In the end, after another half hour, I was

Given another car - a strongly worn white Passat.

I intend to distribute this story on the maximum amount of Internet

Resources. If these two fraudsters lose at least one client, I will feel

Relieved that the world has made a little bit better.

Gentlemens and ladies, do not use the services of these people if you do

Not want to make your vacation worse and more expensive.

A company which build to hide terms and conditions as much as they can but when anything happens bad with your rent they just say "Terms and conditions" like a parrot. No one is taking any initiative. It is almost a scam organization which you cannot find any point of contact if you require an explanation. I did not get the car also not refund. I cannot understand how companies like these are still working. I made a mistake to use them but strongly recommend no one to use any service from them. I will continue to look for website to rate and inform people about how they work. Disappointment!

A travel agent booked a car for me from RentalCars.com as part of a holiday and I wasn't able to collect the car through ill health. But Rental Cars charged my credit card for the whole 16 days rental even though I didn't take a car out. Then when I disputed it with the credit card company, Rental Cars told outright lies to the c/c company saying I took a car out on a certain date and returned it on a certain date. The c/c company took the word of Rental Cars even though they haven't got my signature and there is nothing I can do.

I don't know why so many people here say bad things about this company, I had a great experience with them, and their ratings are also pretty high on other websites. Anyway, I booked my rental car in Iceland through their website, everything went smoothly regarding the reservation and pick-up. I also bought the full protection insurance from them, which helps cover the deductible in case there are damages to the car. Luckily I did that! Because I did get some scratches on the car, and the repair cost was close to 1000USD. I filed the claim and supporting documents to rentalcars.com via their website, and they reimbursed me the entire amount within two weeks! Honest and efficient company!

Paid almost $700CAN up front for 16 day medium car from Hertz in Glasgow. Presented with strongly recommended estimate for 1,031 GBP in insurance (for 16 days). Not knowing exactly what my coverage was through the credit card, and with two tired kids in tow after transatlantic, I declined, and took a substitute car (2 hr wait), returning it in 24 hrs and cancelled the remainder of the rental period. "Customer service" said they couldn't process a claim for a refund until after the rental period had expired. Their website also locks any ability to cancel online until rental period over. Back in Canada, I did claim a refund and was told, not possible, Hertz wouldn't give them the money back. Lots of hassle, multiple emails and phone calls. No help whatsoever. Finally got a full refund from the credit card company (no questions asked). Will never use again (nor Hertz) and recommend you don't either.

We rented a car in aug 2017 in the uk. We were charged 4 different amounts, a car that was supposed to cost us 160 euros ended up costing us 1,130 pounds and a separate fee from green motion. My credit card company told us the charges look bizarre and to write to rental cars for an explanation. We have phoned and written with no answers just a run around... I definitely feel scammed... Thankfully my husbands brother is a lawyer and can help us with finding out about our consumer rights.

I booked, a $ 700 / 30 days car. They charged me $ 933 at front, and on car hand over i would be charged another 900 euros.On arrival, the car supplier thrifty refused us the car on the grounds that we arrived late, and tall us to ring rentalcars. Com. They would't do it for us.The next day wen i managed to connect the phone i did so.On the phone they gave me {2} choices,{1] rent the same car for $1700 or bear a cancellation fee of 240. Look thes scams exist because they have supporters. In this case, they are. Thrifty and England, the country that harbours then. England did harbour pirates on the past and condecorated then as knights,

Don't use Rentalcars.com, or don't get ANY extra, as the partners won't support and will charge you again for the same thing. Rentalcars then will throw you the legal yaddayadda and you'll pay twice and the a cheap option will become very expensive one.

I did 3 bookings using their services.
The very first one (Sixt) reserved $6500 on my Credit Card because they don't trust Rentalcars.com full coverage. But, ok, no "harm" done... Then, second car I got, same issue, but my credit card had not enough limit for ANOTHER $6500 reservation and Sixt so if I wanted the car, I would have to pay for their insurance... Of course, same trip, I had a third car booked. Same issue, over and over, with additional fees they charged saying they only do that because I didn't booked directly but thru an agent...

None of the extra fees refunded...

What a scam...
Thankfully I didn't had any incident, otherwise I know the headache would be bigger.

This site is a bit of a scam. The car I booked and had to pay for in full wasn't available at the rental counter. I was given a much cheaper car. I couldn't easily contact rentalcars.com. You have to submit a case to which you have to wait over 10 days to get a respond which is basically to go scr*w yourself. I paid 4,000USD for my rental period and got a car worth 1,500 USD at most. They offered me a refund of 50 USD! What a joke. DO NOT RENT FROM THIS COMPANY.