Rentalcars.comReviews 1,137

Do not use Rentalcars.com to book a car. Youll end up in a he said, she said dispute if theres any booking errors.
I recently booked a rental car from Dollar Rent-a-Car in Nashville, TN via Rentalcars.com for a daily rate of $34.91/day. At the completion of the rental I was charged $72.41/day. Thats a 107% increase in the daily rate versus what was confirmed at the time of booking! I was overcharged $37.50/day plus taxes.
Dollar customer service says the rate of $72.41/day was transmitted to rentalcars.com for the booking.
Rentalcars.com, who receives no money from this transaction, says that rate of $34.91/day was provided by Dollar Rent a Car at the time of booking.
So, my only recourse is to vent on social media. Buyer beware.

Never book with this company RentalCars.com. They are unethical and utterly dishonest. They advertise very low price but hardly mention that you have to pay for mileage. When you get the bill after returning you will be shocked. When you complain somebody in Britain replies to you. May be this kind of malpractice works well in Europe. They give you runaround and never refund. Budget is their partner in crime. I got burned twice and was charged about hundred dollars extra for $75 rental. Would give zero stars if i could. Never again. Do not book. They are the..

Hidden fees, extra post service charges, a looonnng list of scam terms and conditions that are contradictory to the companies policies that they claim to represent. Oh, and here's the kicker, however long you THINK you're purchasing your insurance for, you're actually paying DOUBLE. They don't tell you that of course. They wait till after the purchase (and only when you complain) to let you know that they charge an EXTRA CALENDAR DAY'S worth of insurance fees "to cover you in case you pick the car up early or drop it late"... not that you did do this... just "incase". The complaints process is so long winded and vague that they hope you'll give up.

Do yourself a favour and book with a car hire company, not some web based rubbish. Do not buy their insurance either.
The car we received at Belfast was the wrong one and really should of been valeted. Ive hired cars every year from almost all the car hire companies and Ive never had a car as scruffy as this one. Do yourself a favour and pay the extra for the service youre entitled too. Not sure what percentage of the fee this company receive but I wont use a third party again. I think we got the pool car and its no exaggeration. If I had checked reviews first I would not be writing this now. Good luck if youve booked with them but I believe you can cancel beforehand.

Would give ZERO stars if I could. BUYER BEWARE! The little amount of money you would be saving is not worth the headache from this company. I had a simple question about my reservation that I called RentalCars.com to ask about... big mistake. The rudest customer service I have ever had the displeasure of encountering, so much so that that one "simple" question turned into me cancelling the whole entire reservation. This is a foreign company, which is another thing I was mislead about. I went to check the prices with Budget directly and they were only higher by $50 so I booked it and saved myself a headache.

We have rented a panda in Prat, Barcelona last Thursday 21/6-18 & were rather apprehensive having read all the horror stories about rip-offs, insurance scams, endless waiting & extra charges...
We could just say no thanks to extra insurance & other options when Andrea proposed them. We got the car fast even where there several clients before us.
We reserved a deposit as we have a credit card & not just a debet.
Fiat was rather new & clean -there was a scratch in the front & missing anatena & this was noted in the protocol. Minor scratches were not noted as they should be over 5cm.
We returned the car clean & with full tank without any problem.
We got real value for our money...

Booked with company and received a message indicating my rental code. When I went to collect card I was told I should have brought more ID, however this wasn't on the notification I received. I asked "Andy", working at the office in Ponteland, Northumberland on 17/06, what options were, to be told if I collected some more ID I would be ok; spent £40 on taxis getting said ID only to discover on returning that "Andy" had left, my car had been allocated to someone else as I was late and there was not record of me being there at my original allotted time. It might have been nice of "Andy" to have been a little bit more informative on this front, but I think that was stretching it as just asking him to help with a taxi number to get a lift from his office seemed to be far beneath him. I ended up being stuck with losing my payment or having to fork out for a more expensive car. At the Ponteland, Northumberland office customer service was in short supply, while my rental was being sorted out there was an on going argument with a customer already at the office.

I am in Riccione Italy wanting to modify my car rental booking by adding a day at the front end. I've tried doing this on line at Manage my Booking but it provides a message saying you can't do that so contact them. So three emails later, two of them unanswered, one that did not do as I asked, two attempts at live chat both times "unavailable", and two telephone calls to the number provided on their website supposedly available 24x7 but neither of which were answered. I've had to call the vendor Europcar in Rimini who have solved the problem instantly. The moral of this storey is Rentalcars.com is guilty of false advertising, misleading if not fraudulent information, negligence and plain old fashioned incompetence. I'll be letting Europcar know so they can review their association with Rentalcars.com. They do not deserve your business.

We've been left stranded with 2 young kids in geneva after a rental car.com booking for Hertz/Thrifty refused to accept debit cards (or cash) as a deposit for a PREPAID rental with prepaid, fully comp insurance. I've never owned a credit card in my life and dont believe in spending what you dont have. It does say they only accept credit cards in the t&C's but I was told on the desk they could take debit cards but didn't like to. No refund and thoroughly unimpressed

AVOID THIS COMPANY LIKE THE PLAGUE. I was just hung up on by employee number ******* (Katrina), absolutely terrible company with terrible customer service. If you arrive more than 5 minutes late they have the ability to cancel your booking and offer you a zero refund. Due to a flight delay and then cancelation I was unable to pick my car up at 10:30PM one evening, and I arrived in the morning to pick up but my booking was canceled. Meaning, they kept every cent that I paid and provided me zero help. I gave them notice and heads up, but they don't care at all. The customer service is terrible and they don't care about their customers. This company is a total scam. I would recommend booking directly with the company rather saving a negligible amount of money booking through them. TERRIBLE COMPANY, AVOID AT ALL COSTS.

Car rental in Create, Greece, worse experience we ever had with rentalcars.com
Flew over 3000 miles, waited about 30 minutes in line for our turn at the rental agency at airport terminal in Create Greece, then the agent told us sorry the agency have a new policy that you have to have international driver Lic. California driving lic. In not accepted, we had to go next door to another agency to rent a car for almost double the price. The bigger problem is when we came back from our trip and noticed refund was not made yet, we contacted customer support and after few emails back and forth with customer support the offered to refund 2 days of of 5 days.
From our experience with this company, they are money hungry and they will use every mean they can to suck a penny out of you.
Not sure what is the justification for not refunding the full amount for a contract was not fulfilled.
Just stay away, pay little more somewhere else but you know you are dealing with real respectful company.

I made a reservation for a mini van a month before my travel date, a few days before I called the rental car company to confirm and was told that rental.com had canceled my reservation. When I called them they were not helpful at all. The first person I spoke to connected me to Budget car rental who told me again that Rentalcars had canceled my reservation. Second time I called she couldnt even help me find me another car. Told me to go on the internet and look. Horrible company. No customer support at all.

We were charged more than double what we expected we would need to pay.

We booked the option to have a second driver through rentalcars.com and therefore thought it was included in the price but we got charged for it again by Europcar.

Also we did not get the small car we wanted (Toyota Aygo) but an "upgrade" which was just a car that needed to be in the country we ended our holidays. A car that needs to be brought back to its home country is totally fine, but not the huge model (Toyota Avensis) we got instead of what we booked.

They told us to not hand in the car with full fuel because the fee for fuel there would be cheaper than what we would pay for it (because they have a deal with gas stations which made sense for us at the time). That was definitely not true, since we had to pay about 50 EUR for 20 liters of standard gas.

Also there were additional 30 EUR for taxes from Europcar on top of what was stated that the fees for gas, one-way and additional driver would be costing.

When we complained when we brought the car back the guy just told us "I can not do anything about it, that is how it works".

We looked at everything very closely and read the contracts at the counter but because of the explanations we got there and the additional deposit it is very unclear what you actually need to pay in the end.

I booked a car with them to travel in Italy. During my booking I paid for full insurance cover. However, when I got to the rental company called InterRent in Rome I was told that my insurance is not recognised by them. I will have to leave a deposit of 800 euro and if there is an accident or theft they will charge up to 3000 euros. As a result I had to take an expensive insurance cover with InterRent rather than with Rentalcar.com which cost me 120euros for 4 days.

Had I known this I would have gone with a different rental car company.

The information on their website about the cost for the car and insurance is not correct.

I wouldn't use them again.