RemitlyReviews 407

Remitly did not meet my expectations. Spent my day off arguing over text with multiple agents about the money I sent to the Philippines. It was 0800 when I sent the money. At 5 pm, the money was still not available for pick up. When I asked why, they had so many excuses. One of the excuse, system is down, your recipient's bank account is not valid... imagine texting someone all day. My 11 hours was wasted trying to cancel the transaction. Then it will take 10 days for my money to be refunded! This REMITLY COMPANY HAD CAUSED ME STRESSED FOR 11 hours! NEVER AGAIN! DONT USE THIS COMPANY!

My account is under *******@gmail.com. I transferred money and y'all have my account temporarily closed because y'all think it's suspicious. Y'all have my money on hold and no one to talk to about bc I can't get in my account. This business is horrible. No one is available to talk to but y'all checked my account out and did this. Now I suggest I get my money back and never ever used y'all again. Thanks.

I signed up, sent in ID and sent some money to a friend (Gcash). I used online Chat for some help. Later it gets rejected. I try to sign in to Chat but it says my account is locked due to suspicious activity. (I just signed up earlier.) I follow the "Get Help" link and it goes to the Help section. It says Phone and Email are disabled due to COVID virus. Chat seems open but I have to login - but I CANNOT login. They have me stuck in a loop and no want to contact them. Did anyone there think of this situation or is this just a scam site?
I left voice mail on their Seattle number but no return call.
I don't understand how COVID impacts them. It is an online company... people can work home on the computer and phone.
I think based on what i read here... its a scam.

You are guilty until verified innocent! 3 transfers to Mexico, 2 times provided bank statement. Asked some ridiculous questions I assume are for anti money laundering or fraud idk but after all that I awake to my transfer being canceled and account locked for 'suspicious activity' thanks to covid literally no way to contact them. I guess you can't answer emails or calls from home? Total of 3 transfers was 2100 no were near their alleged sending limit, wtf? They need to reconsider their business model, they project their own shady dealings onto you. The entire purpose for this business is considered a red flag for suspicious activity according to a Google search. If security is so important they need to rebuild the service from ground up to 100% verify you before you can hit authorize save us the stress

I wanted to send some much needed relief money to a friend in the Philippines and he recommended I could use Remitly to quickly send the funds. Signing up for the account and filling out the info to send the funds was very easy. I received a confirmation stating the funds would be available about 4 days later. We received a phone call asking us to verify more information. My husband was skeptical and was unsure of sharing very personal financial information over the phone. I logged into my account and they did, indeed, require some additional information. The first bit of info they wanted was for us to scan a copy of our bank statement and send it to them. Over my dead body! The customer service agent on live chat was quick to respond. Transaction cancelled, but now, 5 days later, my friend doesn't have the relief funds. Frustrating.

My review is in regards to Transaction IDs
R*******296 and
R*******418

Horrible experience. Scheduled a payment, they asked for recipient ID which was provided, then they made some lame excuse of "suspicious activity" and canceled the transaction. Contacted support, the support agent told me "After careful review, this transaction was cancelled to ensure we comply with our Risk and compliance policies."
I said this is very generic, give me a specific response that I can fix.
She replied "well this is just verification processes we need to compliance" - again a generic response.
I asked what is that they were unable to verify.
She replied: "that is a process that makes risk department. If you want I can escalated the transaction to that department so you can received a contact from them I they can answer to that question in specifically way"

I agreed and created another transaction. Which was also canceled without being given any valid reason.
Support was in broken English and mostly generic - the company failed to live up to the standards of customer service.
I would very strongly advise everyone to find another source to transmit your money instead of wasting your time with these people and frustrating yourself and the receiver of the money.

This company is totally piece of $#*!. First they wil provide you horrible service, then they will be proud of that horrible service and some "Glazia Manipon" sitting in Phillipines's Cebu/Manilla/Makati will reach out to you to inform that they are proud of thier crap service.

Stick to Western Union or just talk to your Bank and Bank will get it sorted out. You are doing yourself a favor by not reaching out to these garbage companies and thier representatives sitting in 3rd world countries under the "OUTSOURCING" model.

I tried sending $2999. 00 maximum amount they would allowed me to send not only they cancelled my transaction because of "suspicious activity" but now they have a hold on my bank account for $2999. I am so furious! They made me fill out questions and send them copies of my bank statement, only so they can cancel my transaction either way. Such a waste of time and huge inconvenience of now having to wait for my own money to be released while im in another country with a disabled child. Its absolutely ridiculous! Dont use this company save yourself the frustration. I checked them out yesterday and it said they had a 4.6 rating but now i see others have them at 1.7 because of their horrible customer service. Also i waited 2 hours to speak to a service representative another waste of time. Finally i wrote them an email this morning and got an automated response that they are too busy and can not reply back to emails, so unacceptable. They are Unreliable, irresponsible, inconsiderate and should not be trusted with your money, specially during these difficult times. Once i get back home I will be reporting them to better business bureau.

Please save yourself from all the stress. I had multiple transfers to a person from the Philippines whom i do not know or i never ever met. I NEVER AUTHORIZED THESE TRANSACTIONS. IN TOTAL THE "SCAMMER/HACKER" SUCCESSFULLY TOOK $615 AND $900 FROM MY BANK ACCOUNT. Transactions were done at 3pm and 4pm PH time which is around 4am or 5am CST my time. Multiple attempts were done and some were successful. Remitly security system is easily breached or hacked. I do not really know what happened but my best guess is it was someone who works for Remitly that did the transfers. Also, the receiver's information including bank information is someone from the Philippines. I am from the Philippines and i know you cannot open a bank account in the PH if you do not give copies of atleast 2 IDs. DO NOT USE REMITLY FOR MONEY TRANSFERS. SAVE YOURSELF FROM SCAMMERS. REMITLY DO NOT INVESTIGATE. I haved used remitly since 2017 and only today i had this problem. NEVER AGAIN I WILL USE REMITLY!

People easly stole your information in this website and then they treat you as your are the thief. BE AWARE of this web site somebody stole my information and they do NOTHING! 3 days trying to connect to them. Then 3 hours trying to be transfer to somebody who can do something for me and still nothing. They haven't help me at all. Imagine have to deal with in this hard times

They wanted me to pay from my debit card which has no security code at the back. Canadian banks does not issue debit cards with security codes except if it is visa debit. I contacted Matt Oppenheimer, the owner to assist me to connect to my checking account so I can pay from it but he never budge. I have used World remit and Wave on several occasions and they dont ask for security codes on debit. Their system takes you straight into your checking account and they charge from it. Money is transferred to recipients in seconds but most of the time they have low exchange rates so I decided to try Remitly and I have regretted it. They promised a "locked in rate" but did not honour it. Their motto is "PROMISED DELIVERED" but it is just a "B. S."

On March 18,2020, I used this app to send money to Brazil. After one week I got a receipt saying the transaction was completed and that money was in my account. How come they sent me a receipt if the money never got in my account? Besides, I tried a hundred times to reach their custom service with no luck. Almost a month later, and nobody never answered me, either by phone, email, Facebook, or Dove message. Sooo disappointed! I understand all the services are reduced, but theirs are just inexistent. There's just no way to reach them. I just don't know what else I can do to get this money back or transferred.

Remitly refuses to give me my funds that were never delivered to the account in Mexico. They keep telling me that the funds were delivered, however the individual never received them. They change the date of when i will get the funds they said 3 days, now it's 21 days. They promised a call back and Amanda A the supervisor does not return calls. When you ask for a sup they have you waste your time waiting for a callback. On Wednesday they told me the sup would call me back in 30 mins and today they said they couldn't give a time frame. THIS COMPANY IS A FRAUD, DONT USE THEM. STAY AWAY.

I made a transfer 4 days ago, verified my identity and the transfer is still on hold. No one answers the customer service number. I waited 2 hours on a chat for help yesterday. All they said was that someone from the security department was going to call later on, and of course no one did. The transfer is still on hold. I want to cancel but I don't know if it'll just make things worse by getting charged cancellation fees. I went on the chat today as well and it took about 2 hours and they said they need to verify everything again and answer questions. The transfer is still on hold while I have to submit an account statement. I'm done with this bs. UGGHH!