RedTag.caReviews 76

I booked a Cruise through RedTag explicitly for the promotion they had (Free Drinks & Wifi), but apparently you have to click a bunch of extra buttons to get the promotion. When called after, they were not able to help me and basically told me "you messed up, we don't care if your vacation you've been planning for a year is ruined". Never booking through them ever again.

Here is my experience (I have email proof and better business bureau complaint):

Purchased from redtag.ca on December 24 2021 as a Christmas gift: Destination: Niagara Falls (YYZ) Departure Date: Thu. December 30,2021 Return Date: Sun. January 2,2022 Duration: 3 Nights Paid in full: $1259. 94 CAD Cancellation Policy: - Free cancellation up until Dec 29,2021. - Cancelling between Dec 29,2021 and Dec 31,2021 incurs a penalty of $267.04 CAD. Contacted red tag via phone multiple times prior to December 28 with hours of being on hold and nobody ever answering. Sent several emails beginning December 28 requesting a refund as per cancellation policy.

No response was given to date despite continuous attempts of a resolution. IT HAS BEEN MONTHS AND NO RESOLUTION All I am told is that they do not refund via email and will get back to me with a response on whether other hotel will compensate me to some of extent (I PURCHASED FROM REDTAG.CA AND WAS NOT ABLE TO GET ANYONE TO ANSWER ANY OF MY MULTIPLE CALLS REQUESTING FOR CANCELATION) This is ridiculous and absolutely unacceptable! I just lost over $1200

Planet Hollywood Las Vegas
Toronto to Las Vegas
Never coming back to this hotel
No service for anything. Machines to check in and out. Self serve hotel! Had to beg for clean towels and room cleaned only once in 5 days. We booked this hotel because redtag said they had discounted COVID test for return to Canada but no one seemed to know anything about it and told us to go to a local pharmacy. Couldn't find any local appointments so had to hire a cab to take us 20 minutes away from the strip for a drive thru testing that gave us a false positive result. Had we known we had to book an appointment outside of the hotel I would have booked upon arrival. This could have been avoid if the ad was correct. Our free COVID test ended up costing us a days vacation and $80 cab fee and paying $100 at a clinic for a proper test.
On a positive note the restaurants and service was good, worth 4/5. Also got bags search to enter pool area because no outside food or drinks but you can sit in the casino and bring your own drinks, how does that make sense? Anyone can access all floors of the hotel and pool areas no security at all. Very disappointed

I booked a vacation with redtag and a couple days later the price ended up decreasing. Having read that they offer price drop assurance I figured I would just call in and have the cost adjusted, well was I ever wrong. When I phoned in (I waited almost 1.5hrs) the customer service rep just rudely told me they don't offer that, despite it being easy to find online, and it was my mistake. I would highly recommend booking through another provider that gives you some type of compensation/reassurance if they choose to adjust the price

I have been a customer of Redtag for many years now. Recently I booked a trip with Redtag to travel to the Dominican Republic. Due to some complications I had to Cancel the trip and rebooked for a later date. My agent Silvia Dellasiega was simply amazing. She searched for the best rate as I only fly in Westjets first class section. Then she sent me links for day excursions and got me a really good price. They are fantastic to deal with and I am a lifer to this company

We feel that once we paid for our all-inclusive holiday through RedTag Vacations it has been impossible to get in contact with the representative that we booked through and calling the general Red Tag phone number ends with being on hold for hours (we have tried many times and ended up hanging up before we could talk to anyone). The information sent through an email about the trip was minimal with no explanation of how to get Edocuments etc. so we have questions that need answered but nobody at Red Tag to help. We had to call Sunwing Vacations directly today (who answered the 3 calls I made to them within seconds) and they say we have to go through Red Tag Vacations to change dates of our trip etc. as that is who we booked through. That is easy to say but it seems impossible to get in contact with anyone at Red Tag to do that including the representative we have an extension number for. The representative has not returned any of our calls from over the past few weeks and the date to change travel dates is approaching and there is a sense of urgency to get through to Red Tag. Overall Red Tag has given us absolutely awful customer service (the worst I have ever had and I have traveled a lot!) and we will will not be booking through Red Tag again. Now that we know, we will book through Sunwing Vacations directly (which I have done in the past and have received consistent, excellent customer service from. If I could rate Red Tag lower than one star I would be zero stars is not an option.

Still no response from Red Tag... posted review on Twitter and no response.
Submitted Customer Service help twice weekly... and no response to date.

Booked a trip online…wanted to surprise my family in Punta Cana to be redirected from Dreams Macao to Dreams Spa & Resort…called to make changes. Endless holding both with Red Tag & Air Transat to be told that there was nothing that could be done…go to Punta Cana and upon arrival Air Transat Agent will fix everything for you…BULL$#*!! Once there she sent us to Macao to join my family that we were surprising. Get there to be told there is nothing they can do for us…they called a cab and we had to go to Dreams Spa & Resort…get there rooms were full of ants…finally got fed up went to the lobby and after screaming and complaining for three days they finally transferred us to Dreams Macao…. I have travelled to many countries and travelled with many companies…but this one is the worst one and I would truly recommend that no one use them…they are not even considered a STAR hotel…what a nightmare..

I Booked a trip with an upgrade to include luggage. REDTAG issued me a ticket with a lower price with no luggage include. After more than 20 wasted hours on the phone waiting to be answered and several emails. They still insist that I booked the wrong fare, even tough I prove to them with receipts that they are giving me the wrong ticket. Trying to save a few bucks now I have to pay an extra ticket for luggage. Being charged for booking fees, when they clearly state in their website NO BOOKING FEES FOR FLIGHTS. Attached price of tickets issued and proof on purchase.

Purchased the Manulife Covid-19 insurance but apparently didn't ALSO purchase the Air Canada Vacations OptionFlexPlus insurance at time of booking. I've been trying to get through for over two weeks and spent hours on hold with countless emails sent without a response until 24 hours before departure. The message I got was the ticket is ‘100% non-refundable and no changes are permitted.'

That will be the last time my credit card swipes right for this company. Ever.

They just sell the tickets but good luck if you need to contact them, they never answer the phon. I was on the phone for 8 hours a day but no luck

Along with what everyone else has said, this company is a joke. I was on hold with them for over 4 hours yesterday and when I finally got through to someone they said there was nothing they could do for me and I had to contact the airline directly. EVEN THOUGH on the airline's website it says to contact the company you booked through. It's all a big run around. Such a joke. Say goodbye to my $6000.

I booked a vacation package through this company as it was recommended by Airmiles. I purchased cancelation insurance as we were unsure if we would need to change our plans due to Covid. We needed to change our plan and our agents extension claimed she will be out of the office until Monday, Nov 22, it still says this as of Dec 6. I've waited hours on hold, spoken to multiple customer service representatives and am still being told I need to wait until they talk to Air Canada before a credit can be issued and that will take 15 days. Since Nov 22 the trip I was looking to change to has increased in price from $6446 to $9836. The customer service representative I spoke to this evening after being on hold for 2 hours advised me that Air Canada was closed and to call back tomorrow morning. I will never use Redtag again!

Please do not purchase any trips or flights through this company it is an absolute scam! If you want to contact their customer service team it will result in hours of being on hold to get a hold of a customer service agent or a lack of responding to emails. I have been trying to cancel flight tickets due to the new variant and I haven't been able to find a resolution with anyone because they refuse to answer. This company should not be running. DO NOT USE!

Once you book with Redtag, you receive no customer service, if you email, you don't get a response and if you try to call their customer service number, you will be on hold for hours till you just hang up or you get disconnected. There are many other travel agencies that offer great service, do yourself a favor and go with the other agencies. One star is not low enough.

Two months ago, I got stuck in Cabo. My Sunday Westjet flight had been cancelled and rescheduled a day earlier. Redtag never informed us and they were unreachable from our resort. I wound up having to
Pay for a pair of totally different, 2 connection, 30 hour flights back home, out of pocket. I've been "dealing" with Sandra, Coordinator, Customer Service for 8 weeks. I use quotes because after the initial couple of emails where a 6 week investigation was promised, I haven't heard anything despite multiple emails. It's now 8 weeks and NOTHING! At the least, I expect a refund for the Westjet flight and one day of my hotel stay. But again, NOTHING. So far, very disappointed with this team, Redtag and Red Label vacations

After they listed a hotel with the wrong name, we ended up booking the wrong hotel. We called right away and were told that it shouldn't be a problem and they will let us know. Over 1 week later, after helping them fix their hotel name mistake, we are told that we cannot switch hotels without losing the entire cost of the wrong hotel booking. I think they only told us they could fix it in order to get our help to recreate the hotel name mix up so they could fix it for the future.

Booked a vacation, paid in full - the very next day received a call saying the hotel didn't have the availability!
Complete garbage!

I reserved all my vacation to cuba for the past 6 years twice à year since 2015 i never ever had problem with them in 2019 when my vacation was cancel for cuba because of covid19 i was rembourse all my money back no question ask thank you red tagfor your good customer service