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RedbubbleReviews 2,130

2.7

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Redbubble Reviews Summary

Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.

This summary is generated by AI, based on text from customer reviews

service
276
value
269
shipping
274
returns
153
quality
248

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GB
1 review
3 helpful votes
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Brilliant website
February 7, 2014

Brilliant website. Bought a t-shirt for a gift at christmas it was perfectly soft and the design was printed beautifully. Bought stickers and they are very well printed and don't peel. Delivery does take a while but I expected that as I live in the UK and the site is based in USA. Just ordered 2 more t-shirts. Would highly recomend this website.

Date of experience: February 7, 2014
Florida
1 review
2 helpful votes
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I got a shirt for a gift, and I had told my aunt exactly which style and size I wanted. Unfortunately I messed up the style, and decided I wanted to return in. I waited about a month to start the return process as well, and it was still easy as ever! The costumer service is AMAZING. They gave me enough store credit to cover shipping on the new product I bought as well. It's so hard trying to figure out what style a shirt is online and how it will fit, and redbubble makes returns so so easy that it's not a problem.

Date of experience: January 28, 2014
Arizona
2 reviews
2 helpful votes
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Well I only ordered stickers and was not really happy. The colors were good but all stickers have a really wide white boarder and it makes the stickers look like crap so I won't be getting stickers again

Date of experience: January 21, 2014
Argentina
2 reviews
6 helpful votes
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I love how Americans $#*! about late deliveries. You should live in the $#*! of the world for a while, then you'd know what waiting really means.
RedBubble is fantastic. The tees I ordered arrived within the estimated time frame, the printing is great (doesn't wash out at all), and so is the quality of the clothing itself.
But you need to know how to tell a good design from a bad one. ANYBODY can sell on RB, so you can expect some of the t-shirts offered to be pixelated, poorly cropped or blurry. Just avoid those, and you'll be fine.

Date of experience: January 20, 2014
Idaho
1 review
1 helpful vote
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This place has wonderful customer service. There was a mistake in the order I placed on-line regarding the number of items I ordered and they went way out of their way to remedy the problem. Truly great service. And the item (which was a gift) was a big hit.

Date of experience: January 18, 2014
Canada
2 reviews
8 helpful votes
Follow Charlotte B.
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I ordered a zippered hoodie and received a pull over instead. When I let them know, they immediately, without any hassle at all, sent me the right article and let me keep the incorrect one. No charge. The service was friendly and efficient and the product a unique find. VERY HAPPY with this company

Date of experience: January 11, 2014
Wisconsin
1 review
0 helpful votes
Follow Jake G.
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I bought a flatbush zombies sweatshirt from this site had no problems with shipping or anything. Took a bought a week or two to come in. The only thing that I didn't like about my product was that the quality of the print was lower than I expected. My biggest complaint is that when received my product it smelt foul like it was doused in vineagar and sweat and was covered in what looked like cat hair. Kinda disgusted. Wouldn't really mind this quality if I had paid 15 dollars instead of 50.

Date of experience: January 8, 2014
Finland
1 review
2 helpful votes
Follow Rebekka K.
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I've ordered hoodies, t-shirts and stichers from redbubble and I must say, the customer service there is really great. I've had wrong sized shirts (the first time I ordered there) and accidentally wrong colour once (my mistake) but everything gets always sorted out really easily. Stickers have been good and I really love my shirts and will continue buying from there. The delivery is a bit slow (I live in Finland), but I don't mind that and it usually doesn't take longer than two weeks. Yeah, it was really slow before christmas (shirt took almost a month to arrive and it was late for christmas) but we could blame christmas for that I think.

Date of experience: January 7, 2014
New Jersey
1 review
1 helpful vote
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Do not order from this site. I was promised 4 shirts in time for Christmas. The estimated delivery date is now January 3,2014. I've emailed them 3 times with no response from them at all. I'm a first time and LAST TIME customer. I should have read these negative reviews and stayed away from using them. I also should have known something was fishy when they do not have any phone number listed to call them with any problems!

Date of experience: December 28, 2013
Minnesota
1 review
3 helpful votes
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If I could give them zero stars I would. I ordered an item on Nov. 10 and was told it would arrive in 10 days. On Nov. 22 I received an email saying that it had just been shipped FROM AUSTRALIA (I live in the U.S.). I got another email assuring me it would arrive by Dec. 13 -- it's still not here. I am hoping it will arrive by Christmas since it was supposed to be a gift. They told me it was coming via UPS but supplied no tracking number so I can't even find out where it is. I think they are a bunch of disorganized dip$#*!s.

Date of experience: December 13, 2013
California
1 review
1 helpful vote
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For all those who mention customs charges, just want you to know they do in fact reimburse you. Quite quickly to add! Additionally, their customer service is top notch. When you first email them, they said a automated response, THEN They get back to you within a day. They're super friendly and helpful people!

Date of experience: December 13, 2013
Indiana
1 review
1 helpful vote
Follow Becky O.
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I ordered a Bioshock hoodie for my brother for Christmas, and they ended up sending me the wrong item (A Kendrick Lamar hoodie. Wtf?) But the woman who helped me (Gina) was very kind and understanding, and she made sure I got the correct item in time for Christmas. It's unfortunate that the mistake happened in the first place, but they rectified it in the best way possible. And now the thrift store will get a new hoodie, too, since they didn't ask me to send the incorrect one back.

Date of experience: December 12, 2013
Colorado
1 review
1 helpful vote
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Best customer service I've had in a long time! I ordered the wrong size tee shirt and when I emailed to ask for a refund, they told me to give the shirt away as a gift or to charity. They then credited my account for the total amount I paid and let me purchase whatever I wanted for that same amount.

Date of experience: December 11, 2013
Michigan
1 review
20 helpful votes
Follow Stella S.
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I ordered six stickers through redbubble. I was actually only planning to order one sticker through the site but it had a deal where if I added five more stickers I would get half off all stickers. I ordered around Nov 27-28 (I can't remember which) and had my order arrive on Dec 11. So the shipping was a little slow for six stickers but overall I like the quality of the stickers (they are vinyl so I can remove the stickers fairly well and re-stick them onto other things too). They also sent me a big sticker of their logo but I don't think I'll be using that anywhere. I'm not sure about the quality of other merchandise from this site, but I might order stickers from there again. I do have to mention that some of the stickers are a bit fuzzy because the image size wasn't correct, however I really liked the images of the stickers I chose so it wasn't too big of a deal for me that they were a bit fuzzy.

Date of experience: December 11, 2013
Pennsylvania
1 review
0 helpful votes
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I ordered a "rap god" hoodie and it has a image of the words and it's clear. I got it today the delivery was great. But the rap god word has the song lyrics in it. But you the whole thing is blurry. You can't even read the lyrics. So if your ordering something with a lot of small print. WATCH OUT

Date of experience: November 21, 2013
Canada
1 review
2 helpful votes
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Great service!
November 21, 2013

Great service! I used PayPal for fast and easy payment, and my shirt arrived in the time they told me it would arrive. I am very happy with this company and will order from them again. I searched the interwebs high and low for the design I wanted because I got scared of all the bad reviews, but after not being able to find it, I decided I would give RedBubble a try, and I WILL be ordering from them again. Don't let the crap reviews get to you. I didn't. And I LOVE my new shirt.

Date of experience: November 21, 2013
GB
1 review
2 helpful votes
Follow Shaun M.
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Over a month for the items to arrive, then had to pay £11.30 Customs charge. This is a known problem to them if you read the reviews on here and on their support forum. They are deliberately avoiding paying UK Tax, which results in a very slow delivery service and the fact you have to go to the post office to pay the charges. On their website it says this, "As customs rules in various countries can frequently change, this can cause delays, and at times, additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Redbubble is not liable for any additional customs import taxes or duties."

Date of experience: November 13, 2013
GB
1 review
1 helpful vote
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Wouldn't touch with a barge poll! Late arrival (two weeks past expected date and missing birthday it was meant for) and hidden charge of £11.30 (thanks HMRC you thieving swine).

Date of experience: November 9, 2013
GB
22 reviews
117 helpful votes
Follow M A.
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Great looking website let down my shoddy garments and sh*te customer service. The happy go lucky, hippy dippy communications from this company are laughable - leaving the customer wondering when and if the overpriced tat will ever arrive.
For UK customers, you're advised to go shop elsewhere... not too sure about US customers... my experience with RedBubble leaves me feeling numb and ripped off to the extent not even a paypal dispute would be worth the hastle over the lack of quality of their products.
I only wished I read about this company before ordering... be warned and stay away from RedBubble... there are far better e-tailers out there... better quality can be had from an inkjet printer transfer and the t-shirt quality... less than desired... shrunk next to nothing in the first cool wash and now totally useless to me.
I don't normally rant about websites, offering mediocre quality. This one totally destroyed any hope of me purchasing similar products without seeing them first.

Date of experience: November 5, 2013
Germany
3 reviews
1 helpful vote
Follow Masalgudi Q.
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Great website to have an online impact. Please visit us today

Date of experience: November 4, 2013

From the business

Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.


redbubble.com
Founded in 2006
Melbourne, Victoria, Australia