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RedbubbleReviews 2,130

2.7

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Redbubble Reviews Summary

Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.

This summary is generated by AI, based on text from customer reviews

service
276
value
269
shipping
274
returns
153
quality
248

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Linda N.
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Great customer service.
September 22, 2017

Vivien did a great job answering my questions. Just wanted to ask again how much products say like canvases that I want to put on the website should I have like 10 ready to go or should I just do one at a time I guess that's what I was trying to find out. If Im selling cards how sets should I have?

Date of experience: September 21, 2017
Illinois
1 review
0 helpful votes
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I ordered a dress online and it was delivered ahead of schedule in adorable packaging! Unfortunately it was too large, and although I debated returning it for a refund, I went ahead and ordered a smaller size and I received a refund on the first dress the same day the return was requested. Amazing customer service, response and personalization! Thank you RedBubble, you have quickly become a new go to site for me!

Date of experience: September 21, 2017
Canada
1 review
0 helpful votes
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Customer service
September 21, 2017

In a day and age of mediocre customer service becoming the norm, I was unbelievably surprised to discover that you folks actually care! Thanks Karla and crew for such speedy, professional, yet familiar and friendly correspondence. Your staff is on par with your product - excellent! Thanks again. Signed, a loyal customer :)

Date of experience: September 21, 2017
Ohio
1 review
0 helpful votes
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Speedy response to my question concerning the ordering of stickers. Easy online service for ordering and they give you a timeline of when the order will reach you. Thanks so much!

Date of experience: September 21, 2017
California
1 review
0 helpful votes
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Great Customer Service
September 21, 2017

Shirada was great and answered all of my questions in a timely manner. Would recommend using this site.

Date of experience: September 21, 2017
Australia
1 review
0 helpful votes
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Well after ordering a tee shirt online it arrives within 4 days and looks great. One problem was it was way too small. So I contacted Redbubble and within 2 hours the issue was resolved and a new tee shirt was made. They said the old tee shirt could go to a friend or a charity. We will be donating it to Greyhound Adoptions W. A. who help many rescued Greyhounds get new homes. Many thanks Redbubble for such great service.

Date of experience: September 20, 2017
Colorado
1 review
15 helpful votes
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RedBubble's customer service is some of the best I've encountered. I've now purchased 8 t-shirts from them, and every single time RedBubble does everything it can to make sure I am satisfied.

After I received my first order of 5 t-shirts, I found that the medium size I ordered was way too big for me. I then went to setup a return with RedBubble, but instead of having me send back the T's, they sent me 5 BRAND NEW T's in small size, and they all fit perfectly! And not only that, they gave me free expedited shipping because I was leaving on vacation and they wanted to make sure I had them before I left! And now I have 5 medium free t-shirts that I did not intend to have, so slowly over the last few months I've been giving them to my friends.

With my second order of a graphic tee, after I washed the tee, some weird linting happened all over the graphic portion of the shirt. I emailed RedBubble with pictures asking if it was normal, and they pretty much said, "definitely not! We've already started production on your replacement. Donate the old one or give it away."

I can't think of a way that RedBubble could have done any better in both situations.

And any customers on this site with bad reviews of RedBubble are clearly in the midst of some confusion that I'm sure RedBubble has or will straighten out. I'd bet the farm that for every single bad review on here, RedBubble had done or will do everything in its power to rectify it.

Date of experience: September 20, 2017
Slovakia
1 review
0 helpful votes
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Really good
September 19, 2017

Its really good website, I am satisfied 10/10. Perfect packaging, good communication with support. Keep it up

Date of experience: September 19, 2017
GB
1 review
0 helpful votes
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Ordered a t-shirt which arrived quickly. Great quality product but I ordered the wrong size. RedBubble replaced without hesitation. So impressed with service and quality of t-shirt that I've ordered another for a friend. Would highly recommend using RedBubble to others.

Date of experience: September 19, 2017
GB
2 reviews
0 helpful votes
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Sorted quickly
September 19, 2017

Excellent quick service. Discount was calculated on basis of 20% rather than 25% but I won't quibble. Well done as always!

Date of experience: September 19, 2017
Ohio
1 review
1 helpful vote
Follow Alyssa T.
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In the end my card was charged 4 times fir 1 order so i payed $200 for $50 worth of products. I tired to find a number to call someone at but all they have is that little chat with clueless people on the other line that have no idea how to actually help you. I would recommend that you stay away from the site its a scam.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2017
Red B. Redbubble Rep
over a year old

Hi Alyssa,

Thank you for providing us with feedback with your recent Redbubble transactions. As we're an entirely online company and ship products all over the world, it's not efficient for us to have phone service at this point in time, which is why we've chosen to focus on our online support system. We have Customer Experience agents available via the following link:

http://rdbl.co/1yhhllS

Looking forward to sorting this out!

Romania
1 review
0 helpful votes
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I have placed my first (and last) order to their site. Checkout, paid in full with credit card, they took my money immediately from my account. I got suspicios when I have seen no email coming with a summary of my order. Enter in My account section on their website, check the order and surprise: "Payment Failed". Really? They just took my 300 USD. Contacted their support which said that it was a technical issue and will be refunded after some days... Of course this will not happen. Just lost 300 USD...

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2017
Red B. Redbubble Rep
over a year old

Hi Catalina,

Thanks for the feedback about your Redbubble experience.

Very sorry to hear about this possible order issue! Our reps are online and ready to assist you using our Live Chat widget. Follow the link below so we can investigate the issue further:

http://rdbl.co/1yhhllS

Looking forward to sorting this out!

Indiana
1 review
0 helpful votes
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Did not recieve my package
September 18, 2017

Contacted company because my package eas not delivered changef address still have not receivedmy package

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2017
Red B. Redbubble Rep
over a year old

Hi Amia,

Thank you for your feedback. Redbubble has a 100% customer satisfaction guarantee, which we'd love to enforce. Therefore, could you reach out to our Customer Experience Team via the following links:

- http://rdbl.co/1yhhllS
- https://twitter.com/RedbubbleHelp

Looking forward to hearing from you soon!

New York
1 review
0 helpful votes
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With the help of Onake we got my order straightened out in less than 3 hours after original purchase. Would definitely recommend to a friend. Awesome support!

Date of experience: September 17, 2017
Australia
1 review
0 helpful votes
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I have been uploading my paintings for last six month at redbubble.com/people/Lsamba
Delighted with all the product have purchased iPhone cases, tote bags, pillow cases, printed greeting cards. Gifted them to family of friends excellent personal gifts and value for money. All products arrived by post with great customer services for return or exchange

Date of experience: September 17, 2017
Vermont
1 review
0 helpful votes
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This site is the worst. Design your own tee shirt and silkscreen it yourself. It will take less time than trying to get a straight answer out of these folks.

Date of experience: September 17, 2017
Red B. Redbubble Rep
over a year old

Hi Shelley,

Thank you for your feedback. Redbubble has a 100% customer satisfaction guarantee, which we'd love to enforce. Therefore, could you reach out to our Customer Experience Team via the following links:

- http://rdbl.co/1yhhllS
- https://twitter.com/RedbubbleHelp

Looking forward to hearing from you soon!

GB
1 review
0 helpful votes
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Impressive service.
September 16, 2017

Most of my order turned up on time, some items appear to have got lost in the post which happens. I emailed redbubble to tell them I was missing items and they emailed back within 2 hours to tell me they were reprinting the items, shipping them free of charge and that if the lost ones turn up don't worry about it. Thank you redbubble for the excellent service.

Date of experience: September 16, 2017
Adam D.
GB
1 review
1 helpful vote
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Great customer service.
September 16, 2017

Reanna has been great help to me for getting my refund quick and easy without any stress. Her attitude was very positive

Date of experience: September 16, 2017
Georgia
1 review
0 helpful votes
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The customer service is amazing! It was quick and friendly and I'm very happy! It was such a stress free experience, which I am very grateful for. Thank you so much!

Date of experience: September 15, 2017
Wisconsin
1 review
0 helpful votes
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AMAZING SERVICE!
September 15, 2017

I ordered a T-shirt for my boyfriend for his birthday and i got eh right size for him, but unfortunately it did not fit right. So i requested an exchange for the size and was prepared to sent back the old one in exchange for the new size. The response time on the website said between 4 and 24 hours. Well i got a response time in 10 minuets! I was told i did not have to return the old one also! I am blown away by the customer service and will definitely recommend this website to my friends and family!

Date of experience: September 15, 2017

From the business

Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.


redbubble.com
Founded in 2006
Melbourne, Victoria, Australia