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Redbubble Reviews Summary
Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.
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I dont often leave reviews, but these shirts are that phenomenal. These shirts are high quality, extremely comfortable, a great fit, and the prints on them are flawless. They check off every box for me
I have my photos printed on metal and I have to say that I am VERY pleased with the product and have sold many prints. I messed up on an order and RedBubble resolved my problem without a charge. Super pleased...
I created an account, uploaded an original artwork I had created (I have proof it's mine as it's on my website). Shortly after, my account was suspended for copyright infringement or some such nonsense.
Having done some research after this happened, I've found that there are MANY people who this has also happened to. Some of these people had uploaded many of their artworks, only to have their account suspended. It is thought that RedBubble continues to sell the artists' works without their knowledge, stealing from them. This has happened to some of the artists leaving reviews. I am so very thankful that I only uploaded one of my artworks.
One artist created a blog to warn people against RedBubble because they were outraged enough to do so (redbubble-scam.blogspot.com/). It's definitely worth a read and makes me question whether I'll hear back from RedBubble, and if I do, they'll probably just string me along for as long as they can.
Please also note the appallingly canned responses from RedBubble that are sent to people who rate them with 1,2 or 3 stars on this website. They are desperately try to keep up their image.
I'll be moving to one of RedBubble's competitors' websites, where, I have read, Customer Support treats you like a human-being. My hope is that people stop supporting the exploitative and fraudulent cesspit that is RedBubble, so it fades into oblivion.
Do not support RedBubble.
I waited an extremely long time for my order and then it was poor quality. Not happy with this service.
Hi there Jeff,
Thanks for providing us with that feedback.
We're very sorry to hear you had a less than stellar experience with us! If you wouldn't mind dropping us a line through our Help Center, we'd be more than happy to try to make things right here. Copy and paste this link in your browser to get started: https://rdbl.co/1yhhllS
Looking forward to sorting this out.
Excellent service! They've been super fast to send the t-shirt I ordered. It arrived in just 1 week and it's very well-made. Plus, they send you also a little cute label and a sticker. I will surely order again from them!
A week ago, Red Bubble suspended my artist account with no notice. Repeated inquiries to them have been ignored. What arrogance and non-customer support. I would advise that nobody post.
I would recommend that nobody use this scam website.
Hi there,
Please select “Inactive Account” from the following form, and someone from our Marketplace Integrity Team will be able to assist you further: http://rdbl.co/artisthelp.
Once submitted the request shall be escalated to the Marketplace Integrity Team. Due to the nature of this request, it will take longer than our usual 4 hour response window to get back to you.
Rest assured, they will review this issue and respond if more information is needed.
The sticker quality wasn't as expected, but RedBubble sent us a refund very fast.
Very friendly support:-)
Hi Hagen,
We're so sorry if those stickers didn't turn out quite right. We'll have someone in touch with you right away to investigate this quality issue and help you find a swift solution.
Looking forward to sorting this out.
Dont bother buying from here. They duplicated an order and sent it to an old address after I pod through paypal. No way it could be refunded with customer service rep saying I put an old address there for it to be duplicated. Treating your customers like theyre incompetent and stupid is not the way to go.
Hi Selena,
It means a lot to us that you have a terrific Redbubble experience and we're so sorry that wasn't the case this time around. We'll be passing your message along to the right teams for review. In the meantime to help make it up to you, we'll have someone from our team following up with you via email shortly.
We appreciate your feedback and look forward to sorting this out.
It is not possible to change your username or the email address associated with your account. If you want to change your username, they will tell you to close your account and start a new one, requiring you to re-upload all your products and specifications. If you want to change the email on your account, same thing, except you also won't be able to use your old username. It is ridiculous that in 2018 there exists a website that cannot update either your username or your email. The customer service also copies and pastes canned answers into help emails and did not read my entire message initially.
Hi Samantha,
Thanks for sharing your thoughts with us.
We're currently making some changes to the site and the option to change email addresses has been temporarily disabled. We understand how inconvenient this must be, but we're hoping to get this fixed soon. In the meantime, we'll be passing your comments along to the right teams for further review.
Your feedback is important to us and we thank you for being apart of the Redbubble community of independent artists.
Faulty goods and still no refund after 3 weeks. The 'contact us' method (no choice of contact) is UNFIT FOR PURPOSE
Hi Mark,
Thanks so much for your review.
We're so sorry about the trouble with your refunds. We have someone looking into this with our Finance team and we'll get back in touch as soon as we have more information for you.
Thank you again for your patience while we work this out.
After my first order of a t-shirt went missing, they sended a replacement with no additional cost. Later both of my orders came in and they said I could keep it or give it to a friend if I would like too. That is just very kind. And all the time they offered me a great service with a quick respons.
The quality of the material was not as promised, and the image was off center, crooked, and mis colored. I was eventually given a voucher, but expected to pay taxes a second time. Charge the printer for the mistake, not the customer.
I also learned the 'reviews' on their website are hand picked to shine the company in good light. And they have reviews on Facebook turned off.
Hi Brian,
Thanks for providing your feedback.
We're very sorry those garments didn't turn out how you had expected. To make it up to you, someone from our team has sent through a refund for the full amount of the voucher issued.
Our apologies again for the inconvenience caused here. Please let us know if there's anything else we can help you with.
Long story short: I purchased a t-shirt online but it didn't arrive within the estimated time (I live in Brazil). Then I wrote them asking for assistance, and they offered me a few different options, among them sending another tee with no additional cost, which I agreed. Again, the tee didn't arrive within the expected time, and after talking to their service costumer, we understood that the best option would be a total refund.
Surprisingly yesterday the first tee arrived (posting to brazil has been difficult in recent past due to massive strikes). Then I contacted Red Bubble offering to pay for the tee, and they just told me not to worry about it, and that they were happy to hear that I finally had it! Even insisting to pay for it, they told me to keep it, to give it to a pal or to recycle.
They surely made me a very happy client and a long term customer.
I have purchased a set of mugs from Redbubble on 12/12/2017. However, I did not receive the order, the case for which I blame the Turkish customs. On 16/4/2017 they sent my complete order again to me for free, to my address in Germany this time. Great customer care.
They let me down, did not deliver my package, made me wait it for 3 weeks just to tell me the package is lost and we will do a refund
Awful customer service and supervisors
By the way refund still has not come
Do not recommend to anyone
Hi Veronika,
Thanks for sharing your feedback with us.
We're so sorry that t-shirt never made it your way. We can confirm a full refund has been processed and you should see these funds in your account soon. Keep in mind that depending on your bank, your funds may not appear in your account until the next billing statement.
Again, we're truly sorry about the frustration this might have caused. If you have further comments or questions, please let us know.
You guys did a great job on your website and marketing e-mails... but that is all you got. I was expecting high quality vinyl stickers (suitable for outdoor use, like on a car window) but instead what I received was a bunch of inkjet quality prints on avery label sheets. NOT EVEN CUT OUT! Major let-down for the price. Very low, did it in my mom's basement, quality.
If you spent some of the money you are obviously dumping into graphic design and marketing on the proper equipment for professional quality shirts and stickers, you might be better off.
Hey there J K,
Thanks so much for the feedback!
We're sorry those stickers didn't turn out quite how you expected. Not to worry, someone from our team will be emailing you shortly to help us find a swift solution.
Thanks again and will be in touch!
I ordered 2 t shirt dresses and went back a few hours later to change a size, and they told me I can cxl my order and use a voucher # to reorder. So I tried 3 times. They kicked me out of multiple chats. They offered me a refund amd CXL Amy voucher and said the money will go in my bank if I click on a link. Complete scams thank god I screen shot the convos! My visa has been charged and the company is under investigation
Hi Sonya,
We're very sorry to hear about your poor experience with us.
We'd like to investigate the matter further, so when you have a moment, please get in touch with us via our Help Center: https://rdbl.co/1yhhllS
Once we hear from you, we'll get straight to work. Looking forward to sorting this out!
I ordered 2 small t shirt with print of BTS for my girls, however the quality was very bad it was like it was worn and even the print was not that visible, i think if i wash it its ruined! I Will never order a shirt or anything else from this company, i payed 48,80 (Encluding shipment to Belgium)
Hi Naima,
Thank you for bringing this to our attention.
We're very sorry your t-shirt design didn't quite meet your expectations. We'd like to investigate further, so someone from our team will be in touch with you soon to help sort this out.
If you have any questions in the meantime, please let us know.
I wanted to order 3 medium stickers that my 2 children wanted to put on their suitcases to go to the mainland to see their dying Grandmother whom they have never met. I placed the order for 3 medium stickers and had no shipping option, I contacted them and the parcel post shipping they set me up for will get here in 6 to 8 weeks- so I used their "chat" with Venus-to ask about upgrading to just first class and she said shipping would be $40.17 for 3 medium stickers. Total RIP- I contacted customer care and Shane blamed the artist for setting their own prices. No true concern- they destroyed my kids wish for their trip! NO concern what so ever- All they wanted was Nasiccaa and a lego sticker. HORRIBLE- WITH NO CONCERN!
Hi Lydia,
Thanks for providing your feedback. We're very sorry we couldn't get these stickers to you by the time you need
Due to our made to order nature, orders may take 3 business days to process before shipping. Additionally, we want to make sure your order arrives safe and sound, so we invest a lot in the way items are packaged and shipped. Shipping costs are made up of a variety of factors such as where the order is shipped from and the packaging used to ship each part of the order. While we cannot offer shipping discounts at this time, we do offer bulk discounts for certain products year round.
Our sincerest apologies again for the trouble caused here. We'll make sure your feedback is passed on to the right teams for consideration. In the meantime, please get back in touch if you have further questions or comments.
Ordered three T-Shirts from RedBubble. While the service is decently fast, the print quality is quite low, disappointing for the price. It looks somewhat worn when it is brand new. Will not buy here again, sadly.
Hi Daniel,
Thank you for bringing this to our attention! We'll have someone from our Customer Experience team touch base with you via email shortly to help straighten this out.
Looking forward to making things right!
From the business
Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.
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Hi there Nate,
Thank you for sharing your honest feedback.
Please select “Inactive/Suspended Account” from the following link (http://rdbl.co/artisthelp.) Someone from our Marketplace Integrity Team will be able to assist you further.
If you have any other questions or comments, please let us know.