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Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.
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I've changed this review and increased the score.
I finally received a response from their support. It only took around 2 months to fix a problem with my account.
A few months ago, I ordered a shirt from RedBubble in medium, hoping that it would match my expectations (I was very excited). When the shirt arrived, I was impressed with the style and design, but let down with the size. The shirt was way too big to fit me, and it felt more like a dress. I thought it could have been my mistake and/or could have happened to anyone, so I tried again and got another one for free in the size small. I was excited again when it arrived, only to find out that they sent me two shirts the same size as before! I was really unhappy that I had to waste my money on something I couldn't even use.
Hi Yosan,
We're so sorry to hear you received the incorrect size again!
We'll have someone in touch with you via email shortly to help sort this out.
If you have any other questions, please feel free to reach out.
Ordered something for a Christmas gift, received the totally wrong item. Contacted their live chat service to get a replacement and requested speed delivery because I needed to get my item in time for Xmas and was told that I'd need to pay more for express shipping.
Appalls is an understatement. I wasn't the one who made the error so why must I pay for the increase in shipping costs?
Will never shop here again, terrible after care service.
Hi Micha,
Thank you for getting in touch with us.
We're very sorry to hear about the trouble this caused. It looks like someone from our team was able to set you up with a full refund to help make things right here.
Please let us know if you have additional questions or concerns.
I bought some sticker who were beautiful on the site. So I was happy, waiting to receive it. And what I got? $#*!ing Terrific photocopier quality sticker. I swear, the stickers are horrible. So I tried to get a order back, and what happened? My order number "doesnt exist". Its a total scam, I want to be refunded now!
Hi there Jarod,
We're very sorry to hear those stickers weren't quote what you expected!
It looks like someone from our team was able to set you up with a full refund.
Please let us know if there's anything else we can help you with.
I bought several shirts for Christmas gifts for stocking stuffers.
Got the first T-shirt in the mail.
Ordered a 2X to make sure it would be large enough.
This shirt might fit an 8 year old but its doubtful. Redbubble refunded my payment thru Amazon which was how I paid for it.
Now I am concerned about the rest of the shirts. My daughter order from a T-shirt company and actually got the size she ordered. I will need to get refunded for the other t-shirts if they prove to have the same sizing discrepancy.
At least for that refund and quickly received gives me hope that possibly this was a fluke. If the shirts are all that tiny no man can wear them!
Hi Deb,
We're really sorry to hear that t-shirt wasn't a perfect fit.
If those other t-shirts aren't quite right, please don't hesitate to let us know. We're keen to make things right.
Thanks again for the feedback and please let us know if you have any other questions.
I waiting 6 months for my t-shirts or back my moneys.
I don't have anything.
No t-shirts, No moneys!
SCAMERS!
Hi Sebastian,
We're so sorry to hear that.
We can confirm that someone from our Social team has gone ahead and processed a full refund for the original order.
Please get back in touch if you have any other questions.
I ordered a shirt and it never arrives, they do not return money... very bad company.
Me quedé sin camisa y sin dinero, no me quieren enviar ningun soporte de desembolso.
Hi Johana,
We're so sorry to hear your order never arrived.
It looks like someone from our team has sent you a follow up with details regarding your refund.
Should you have any other questions, please get back in touch. We're happy to help.
At first I was very content with Red Bubble until I became an official company in my country. This action has led to me requiring VAT invoices. This is where the problem started.
I had to write to support to to request a VAT invoice, support (acting like a teflon-layer) then has to contact their finance department to create this.
After countless of orders where I needed this VAT invoice it has taken RedBubble anywhere from 4/6 weeks to 3 months to not providing this VAT invoice at all. All the while they basically give you the finger and, in my case, that ment loosing many (VAT returns) where my company is driving on lots of small amounts.
So, RedBubble, go shame on yourself!
Hi Bob,
We're very sorry for the inconvenience this caused.
It looks like our team was able to organize VAT receipts for both of your orders.
Again, we're very sorry for the delay. Please let us know if there's anything else we can help you with.
Excellent products and AWESOME easy to deal with customer service. I had ordered the wrong size and they are sending me a new shirt immediately
I looooved my order so much. I bought like 4 stickers and they all turned out great, super high quality. I was super skeptical because of all the terrible reviews, so I ordered them as an experiment. The shipping didn't take that long, actually pretty sure it came before due date. I probably wouldn't order if I was in a hurry, but they are super great and I love them.
RedBubble is pretty much a lifesaver when it comes to buying gifts for friends and family. Its not really expensive and you can find some goofy designs to entertain other people.
I ordered from RedBubble a number of times and only had one bad experience.
I ordered a T-shirt that, at first, I thought was perfect. But when I received it, my graphics designer eye caught something on the right side. Apparently, when printed on the fabric, the printer forgot about half a centimeter, cutting the motif/drawing a bit short. I sent a picture, along with my finger on the marked space, asking for one where the printer didn't skip on the job, but it turned out that they ALL had this default.
They offered to give me my money back, but the t-shirt is so comfortable that I decided to keep it anyway. Still, they were very open with me.
Even when I forget to include coupons and promo-codes in the right space, they are always open to include it if you ask them too -- as long as it's right after you do your order, if not at the same time.
I would have given them 4.5 if I could (there is no such thing as perfection in this world in my book). The only thing is that I would love their search engine to be a tad more efficient; the last search results don't always match your query, and the simplest things don't always show up.
I spend too much time browsing and too much money buying. Overall I've been very happy. The selection is almost overwhelming. I bought two postcards where the image was too big to fit on the paper. Had I looked closer, I would have seen it was like that in the image online. I wish the stickers were available in sizes smaller than 4". Otherwise, I'm thrilled. Keep making magic!
Print is just plain bad compared to website. Material is thin. All goe ratings related on site are lies. Bought 3 shirts and I was shocked at the quality. Even Uniqlo prints better shirts at cheaper prices
Hi Caleb,
Thanks for bringing this to our attention.
We're sorry to hear the quality wasn't what you had in mind. We'll have someone in touch with you via email shortly to help make things right.
HORRIBLE QUALITY for expensive products. Purchased a custom made shirt - the outline of the shirt looks NOTHING like the image they put on their website.
AVOID REDBUBBLE LIKE THE PLAGUE
Hi Jason,
We're sorry to hear that t-shirt didn't turn out quite how you expected. It looks like someone from our team sent you a followup and is waiting for a response so we can make things right. Please check your inbox and get back to us soon so we can sort this out!
I bought 3 posters which came to £40, and the images which arrived were terrible quality and were obvious that they had been ripped from Google.
I purchased 1 small and 2 large, and they all had the same issue. The lager images had simply been up scaled and not worth the money I paid and when requesting a refund I could only get a reorder or a voucher. I want my money plz
Hi Archie,
We're sorry to hear those posters weren't quite what you expected.
It looks like your order was completely refunded on 17 September to make up for the inconvenience.
Apologies again for the trouble and please let us know if you have any other questions.
I started uploading my designs for a couple of tow weeks, and suddenly without any warning my account is blocked, i have sent them 3 emails without any responce.
What is this! This is a scam by redbubble that they block my account and steals all the uploaded desins
Hi Inal,
Thanks for getting in touch with us.
We've looked into your request and it may take us longer than usual to investigate this issue. Not to worry, we will look into it and let you know if there's any additional information available.
Thank you again for your patience and understanding.
Yesterday (the first day of school) my son and I received tracking for a package that will arrive a week late. Looking back at the website it is easy to see a pattern of promises that are simply not kept; delivery dates are listed a week out when in fact this is the shipping window.
Having paid a premium for this lie, I am left wondering what other corners are cut. Will be charging back if anything else is wrong and in the future will seek out a vendor that will tell an inconvenient truth. Recommending other readers do the same.
Hi Tony,
Thanks for sharing your honest feedback.
We're sorry if your order didn't arrive by the time you expected! It looks like someone from our team sent you an email follow up with more information about this.
Please let us know if you still have questions.
I was so excited for my order, the shipping was fast. Ok so the quality of the hoodie is amazing def at least worth $25.00 max but here is the thing. The print quality is so poor for an item I paid $54.00 for. I can go buy a really nice nike hoodie for $50.00 actually I just bought an amazing printed hoodie at the mall for 60.00. ACTUALLY most name brand hoodies are around 50.00-60.00. This company has good quality material but the PRINT IS $#*!. You all have adds on youtube and your prices are outrageous for what you are giving people.The print looks like somebody had a stencil and spray painted it on. I love the hoodie has my favorite game logo on it and the hoodie itself is really nice and fits amazing. Was it worth 54.00 NO, i'm so mad you guys would charge people this much for the quality of the PRINT you all have its terrible. Like i said I can buy a nice well make hoodie for 50.00. Bring down your prices I would have been ok with paying
25.00+shipping but not worth 54.00 so i probably wont buy from you all anymore unless you can prove to me that if i return what i have the next item will have a well made print
Hi Jessica,
So sorry that hoodie wasn't what you had in mind.
The quality of our products is extremely important to us, so we're keen to make things right. If you haven't done so just yet, please submit a request through our Help Center so we can investigate the matter further: https://rdbl.co/1AidyKE
Hope to hear from you soon!
I bought this shirt (check picture). The preview showed it as a very high quality print but what I got was an image that was blown up like 3x to fit the shirt. Also, I ordered a medium shirt and I'm 182cm and the shirt goes down past my waist. I have no idea who makes their fabrics or who they employ to get this stuff made but it's absolute garbage and I wasted $40 for a shirt that I don't have the courage to wear outside because it looks cheaper than a $2 tee bought from China. Absolute trash, avoid lie the plague!
Hi Amy,
We're sorry to hear that t-shirt didn't turn out quite right.
It looks like someone from our team was able to set you up with a refund for the full purchase amount to help make things right.
If you have any other questions or concerns, please let us know.
Answer: They seem fake to me. I received such horrible service that its hard to believe this is the same Redbubble. Maybe they improved alot since OR maybe they are paying their own marketing people to post fake positive reviews. We will never know. I would say its not worth the risk. Go with another seller.
Answer: They're your typical plastic case. My sister has a case and it's lasted her s good year
Answer: Hi Julian, Thank you for asking about our sizing. Our dimensions are considered "slim fit", and are internationally based sizes. Thus, our sizing chart looks at the chest and front body range in both centimeters and inches. Here's a link to our sizing chart and feel free to reach out to our awesome support team if you have any other questions or concerns - http://rdbl.co/1tEmq7B. Thank you for your interest in Redbubble and we hope to see you on the site in the future!
Answer: Hi Judie, We're sorry to hear that! Please reach out to us through this link here: https://help.redbubble.com/hc/en-us/articles/203024315 We're looking forward to straightening this out for you!
Answer: Hi there, Thanks for writing in! If you follow the care instructions included with every t-shirt order, the design and your tee should look and feel brand new for years to come. Please let us know if you have any other questions!
Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.
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Hi there Alex,
We're very sorry to keep you waiting.
Someone from the right team should be in touch with you soon with more information regarding this issue.
Please let us know if you need further assistance.