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RedbubbleReviews 2,130

2.7

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Redbubble Reviews Summary

Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.

This summary is generated by AI, based on text from customer reviews

service
276
value
269
shipping
274
returns
153
quality
248

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Texas
1 review
23 helpful votes
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Not impressed
June 22, 2020

Ordered 2 framed prints by same artist - one from RedBubble - the other from Society6. The item from Society 6 shipped with FedEx Ground and arrived 3 days after order placed. The one from RedBubble with USPS reached my local post office and then was sent to post offices in 2 other distant cities. Still not received 12 days later (same shipping costs to customer). I presume they ship with USPS because it saves them money. No reply yet from RedBubble customer service about this. Will stick to Society 6 in future I guess

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2020
Canada
2 reviews
5 helpful votes
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Trying to think outside the box to send a birthday gift that I might normally use Amazon or similar for, and so used this company for something more personalised. I ordered 28th April, and the gift is nowhere in sight. It was supposed to have arrived 11 - 15 May from within Canada; it is now the 23rd, and still nothing - no doubt they will blame it all on Covid. Pathetic; there is no issue with Canada Post, the recipient actually works for them in their head office, and says as much. Even if did arrive now, it's completely after the fact. On writing to Redbubble they couldn't even get my name right in their response despite my email being signed by me; addressing me as the person who was supposed to have received it. What an absolute shambles of a company. In the meantime I have ordered from other companies internationally and received my orders within days. I will NEVER think outside the box again when ordering gifts online.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2020
Pennsylvania
1 review
5 helpful votes
Follow Justin W.
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In what seems to be the new way of doing mediocre service this site does not give any option to speak with a human being. I placed an order and used amazon for checkout with an estimated delivery date last week. In an attempt to track the order there is no information. With a discount for ordering multiples, I still spent a great deal on 3 very simple mugs. I understand that there are shipping issues country wide right now but every package I've ordered coming from all carriers have not had this issue except from redbubble. These are a gift and I can get no updates except that the order has been made and shipped. I'm disappointed.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2020
Washington
1 review
0 helpful votes
Follow C K.
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Order 2 items on may 1st, says items will be delivered between 7th and 11th. Two days later order states now it will between 7th and the 13th. May 8th, received email stating order has shipped. May 9th, 10th and 11th order says still waiting to be picked up by UPS innovations. Now may 12th, tracking information says it was picked up at 3:46 am and now expected to be delivered by the 16th. The worst tracking and shipping information ever. Never going to order nor recommend this site. I hope the artist find a better platform.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2020
Arizona
20 reviews
123 helpful votes
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Ordered a T-shirt to be sent as a graduation gift. I paid extra for expedited shipping & the estimated arrival date past and my order still showed "in process". When I reached out to customer service I got a very cut and paste answer that "due to Covid some vendors shipments may be delayed". Ok but that was not disclosed during the order. And when looking at the artists profile you have no idea where they are located. You have no way of contacting the artist and Redbubble seemed to be guessing what caused the delay. They said if my order was not delivered in another 2 weeks I should contact them again. So almost a month to get a T-shirt that showed delivery in less than 1 week. NEVER AGAIN. I will go to ETSY as you work with the artist. I can't speak to the quality of the T-shirt but the graduate seemed happy with it.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2020
Canada
1 review
9 helpful votes
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I finally received the stickers as ordered... but weeks late... after several attempts to contact Redbubble directly (no such way seen on their website)... tried by sending response to their original email notification got about but heard nothing... and only heard from Redbubble after complaining to PayPal (two weeks after complaining... one week after finally getting product). BUT even after finally getting stickers ordered I am very unhappy with the quality of each and every sticker ordered... each one does not remain stuck down... and continues to lift up in one corner or another. So I will never be ordering from them again. Totally dissatisfied with your product... will never order from again... or recommend.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2020
Canada
1 review
11 helpful votes
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Just stole my data
June 12, 2020

Went to get a few t shirts for my nephew and the site told me to download the app to get 20% off. Did so, filled my cart, and no discount at check out. Talk to customer service. Got a canned response from a computer so screw it! They just are in it to steal your data. Crappy company won't shop here again.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2020
New York
1 review
1 helpful vote
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I bought a shirt and chose the wrong fit and they gave me back the same amount of money the shirt costed and got the one I wanted.

Date of experience: May 1, 2020
North Carolina
1 review
3 helpful votes
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I ordered one shirt it was supposed to arrive 4/27 I haven't seen the item I have not heard anything about a delay in shipping nothing, I contacted Customer service only to be told WE CANT guarantee the shipping day that we give you that I should have it by 5/13 almost a month after I paid for my item.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2020
Colorado
1 review
3 helpful votes
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Never Again
June 12, 2020

I ordered a t shirt that was shown on the site as having the image on the front of the shirt, it came with a poor quality sticker ON THE BACK. Oh, and this was after a month of waiting when it was supposed to be delivered in time for me to give it as a gift. Didn't matter anyway because it was so jacked up I wouldn't have given it anyway. Why did it take "the artist" a month to stick a sticker on the wrong side of a shirt? Trying to get refunded, now they're saying I'll get a voucher to use on something else. BUYERS BEWARE...

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2020
India
1 review
1 helpful vote
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Creative and artistic design on clothes and other home accessories, Redbubble has good opportunity platform for shopping and also for who have good skill, and creativity, they easily design products by their skills. VERY Good shopping site!
I always buy my lovely t-shirts from there.

Date of experience: April 27, 2020
Texas
1 review
3 helpful votes
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I ordered a slim fit mens t-shirt. Came in 4 days later than expected, which was whatever. It was not a slim fit. I could light a match on it it was so rough, and definitely not slim fit. Very disappointed.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 22, 2020
Canada
1 review
37 helpful votes
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I have emailed this company 4 times to receive 1 order i placed a MONTH ago. They send you automated support emails that do not provide a contact number, and they are "unable" to track your order. They just want your money. I'm still waiting for my product or trying to get my money back and they are impossible to reach. I DO NOT ADVISE you give this company your time or money. Such a disappointing experience.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2020
Texas
1 review
5 helpful votes
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I paid about 24 usd for a shirt that was supposed to be high quality, solid, bright, and clear according to the image and description but only got a shirt with REALLY bad printing. The ink looks like it was faded, you can see the line marks on the shirt, and the printing is actually off. You can see where the ink lines double themselves and to the right of the shirt is an obvious yellow line. It doesn't look like what was shown at all. Along with the images of the shirt I uploaded, I put up the image of what it was shown to look like on the purchasing page. A very obvious difference. Really really unhappy with RedBubble.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2020
Kansas
1 review
13 helpful votes
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Shipping NIGHTMARE
April 17, 2020

I ordered some STICKERS weeks ago that still have not been delivered. Don't waste your time- order stickers off amazon. While they're cute, I would have never paid to ship 3 INCH STICKERS to my house and not receive them for weeks? I'm assuming these go through standard mail. Not even a package. What is the hold up? Would not recommend. Not worth your time.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2020
Texas
1 review
1 helpful vote
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Trash quality
March 26, 2020

The quality is atrocious. I sent in a black and white image to be made into a sticker and it looks like there is color on the edges. Print quality bad. And why did they send my two little stickers separately? Weird company. I want a refund. I'm trying out stickermule. They seem to have better customer service.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2020
California
2 reviews
1 helpful vote
Follow Desiree A.
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I have ordered from Red Bubble 5 times now and my first two transactions were fine and I liked the quality of the shirts I received hence I continued to order. This last order was a hoodie for my boyfriend as a birthday gift and while it arrived on time and the quality of the sweatshirt material is fine, the print completely ruined it. It was poorly printed, stunk to high heaven of caustic paint/glue (even after giving it an initial wash in cold water). Worst of all it was stained with white flecks and smears of paint around the print where it shouldn't have been. I am too embarrassed to even give it as a gift to him now. It wasn't cheap. I should have known not to order after receiving the last shirt I ordered for myself where the print looked faded and the font was so blurry I couldn't look at it without it hurting my eyes. NEVER AGAIN

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2020
Croatia
1 review
2 helpful votes
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Bad print on t-shirt
February 11, 2020

I don't know how someone could print this tshirt and said it was a good one, and decided to send it to a customer.
It wouldn't suprise me if I have order this tshirt over some lowbudget store, but i paid 20 Euro for this bad print.

Date of experience: February 9, 2020
Red B. Redbubble Rep
over a year old

Hi Ivan,

So sorry to see that t-shirt didn't turn out quite right!

This absolutely should have turned out much better. It looks like someone from our team has hooked you up with a replacement t-shirt to make things right.

Let us know if you still have questions or concerns!

Spain
1 review
2 helpful votes
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What else can I say? Solution? None. One of the worst experience shopping online. Terrible customer service.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2020
GB
1 review
9 helpful votes
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They ship using UPS Innovations and it takes FOREVER for the item to be delivered. Item shipped 12/19/2019 from IL to TX, still hasn't arrived 1/5/2020. Now 13 business days. This is two days via USPS First Class (a one ounce phone case).
Completely unresponsive and ignorant customer service. Infuriating.
Only reason it isn't one star is the quality on the phone cases and stickers is good.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2019

From the business

Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.


redbubble.com
Founded in 2006
Melbourne, Victoria, Australia