On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Access over 2 billion public records from thousands of federal, state, city and municipal sources
Records Finder Reviews Summary
Records Finder has a rating of 3.8 stars from 8,151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and background check. Records Finder ranks 4th among Government Records sites.
We monitor reviews for authenticity
Pleases want to check my vin history. I'm very want to know.
It didn't have what I wanted after paying and them baited me into paying more for additional information which was still not helpful and out of date.
Hello Trayce,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
In this light, I am processing a refund of the Premium VIN Report charge since it offered no information. Please allow 3-5 business days for the $ 9.95 to go back to your card. You still have your unlimited search access active since you are on a monthly subscription. If you want to cancel it, you may do so at any time within the subscription period, which is scheduled to renew on the 11th of Oct.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
The report only had specs on the vehicle and recall history which I can easily Google for free. No title history, no sales history, both of which were listed as items on the sample report before I purchased. This report is of no use to me.
Hello Andrew,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Couldnt even review the vin number that it said I could before I paid. Sad
Hello Kris,
We're sorry to hear your experience didn't live up to your expectations. Our site can only generate records that are available publicly.
The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Couldn't find my own birth record. Which exists in one of the best record keeping places in the world, NYC.
Hello Manon,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn't match your expectations.
While Recordsfinder is happy to offer instant Birth Records searches, we do not provide birth documents/certificates/licenses. We are a public records provider, and our system allows you to conveniently look up publicly available vital records information. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
I see you canceled the subscription but still have up to the 10th of October to use the service since you are on 1-month unlimited access, after which the account will be deactivated and closed. Rest assured, we will not be charging you any further.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Completely unreliable. I had to get information from another site while this so called Records Finder said it found nothing. Do NOT purchase their services.
Hello Maria,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I read that I would get owner information I do not need car info I am dissatisfied if I can not get owner info I want my money back.
Hello Vince,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Absolute waste of time. The site listed 3 contacts in Melbourne before I paid... paid the money... not a soul in Australia.
TOTAL CON JOB!
Hello Warren,
We understand you are having trouble locating the information you are looking for, and we sincerely apologize for the inconvenience you experienced.
Please be advised that our international searches are limited at the moment. I went ahead and refunded $14.98. Please expect this to reflect in 3 to 5 business days. Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.
If there's anything else we can help you with, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Owner history date and mileage at time of new owners. Gave me peace of mind to know some history on motorhome.
Hello Gerald,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
Information provided was incomplete and what little was inaccurate. Not worth the $12.95 to get a history of the vehicle.
Hello Jenna,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I payed but got zero information. The site claimed to have all this info if I payed which I did but got nothing
Hello John,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
This site offers you a free search, tells you it found information click here to view. Once you click it, you're told in order to view you must subscribe for 14.98 So I do. I click the file to view and I'm told they found no background information. I tried a different search and everything I clicked on informed me for an additional amount I can see this info. I'm so u happy, I'd be a rich man if I could get away with scamming people out of their hard earned money
Hello Terry,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account and refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
When I began searching, there were Canadian results and I wanted to see the details and therefore made the payment to continue. But after I made the payment, it says no record was found. Why? Only after I made the payment that the results disappeared. And then, it forces me to enter an American city and State. I'm Canadian and I will only be searching for Canadians. It is no use to me and I want a full refund!
Hi Francis,
Thank you for taking the time to leave us your review. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team.
Please know our preliminary searches access a database to verify that the person exists. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members are based on the same search parameters.
I went ahead and processed a refund of $14.98. Please expect the funds to reflect in 3 to 5 business days. Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.
If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
It was fine I just I don't need this anymore. I want to cancel.
Hi Jessica,
Thank you for taking the time to give us a review. I've checked and can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment of $3.98 will allow you access until September 9,2021. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
Didn't give me what I wanted failed poor website didn't give me what I wanted charge me for something I know when I am paying to see what I don't know I don't still know after paying
Hi Daniel,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and refunded $12.95. Please expect this to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
I pulled up the correct name and was told there was a report, which I purchased. Then I received a response that there was no information available on the person. I would like a full refund if you have charged my account…. Tom Ousley
Hi Thomas,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
No information given about the number. Should not proceed with search if no information/ inactive plate.
Hi George,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
When I entered a VIN # in the beginning of using the website the record was found. Once I paid and entered the VIN # they said they couldn't find the record. I checked to make sure I entered the VIN correctly but they kept saying the record couldn't be found.
Hi Robert,
We sincerely apologize for what happened. I've sent you the results via email. Please let me know if you need anything further. Have a nice day ahead!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
Looked for information re my father. The only thing I found was my sister's name. There was no other information of interest. I did learn that he was born in 1947 (actually 1926).
Hi Linda,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
Hi Craig,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mindy,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it very useful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com