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RebelsMarket Reviews Summary
The company has garnered a mixed reputation, with customers praising its unique product offerings and high-quality items that often exceed expectations. Many appreciate the wide selection and the appeal of handmade goods, which have garnered positive feedback for their design and comfort. However, significant concerns arise regarding customer service, particularly related to shipping delays, complicated return processes, and high costs associated with returns. Some customers express frustration over misleading information about product origins and poor communication, leading to a sense of distrust. Overall, while there are satisfied customers, issues with reliability and support pose challenges to the company's reputation.
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Definitely most items are not quality which is made from China and there is no return. You can return it but you have to pay for shipping which all the way down to Philippines. Shipping is much more expensive then item itself. There is no return label. They don't pay for shipping.
I am just a student barely bought shoes, terrible quality and hurt my toes so badly. Now I can not return it and I can not purchase another shoes because I spent my last money for shoes.
A disaster, I bought what appears in the catalog (shoes) and they sent something not even similar, poorly done, and low quality.
I recommend not to buy in this place.
Enrique,
I would like to take the time to explain RebelsMarket a little bit.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found on the product page in the product details).
First, I am so sorry that these shoes don't appear as listed on the product page posted by the seller. Please know that we will always hold our sellers accountable in shipping items that are as listed on the product page.
We may sometimes need to ask for some additional information while handling these situations to ensure that they are handled appropriately and so that we can ensure that this never happens again. I promise, we will make this right and have already addressed this with the seller to ensure that it won't happen in the future.
Sincerely,
Belle
I ordered a hooded sweatshirt and chose size large as a US size, implying the purchase was within the USA. After paying, I received an email saying they were changing the size to 3XL since these were Asian sizes and that would equal L in US. This was the first sign I had been duped. Then the shirt took several weeks to arrive. When it did, it is VERY thin, NOT like a sweatshirt at all. It is also misshapen and long. In short, I do not like it and feel I paid 3 times what it is worth, which would be about ten dollars, if priced to reflect its quality. I made 2 purchases in one at this site - first and last.
DJ S,
I am so sorry that your experience with your order has not been a good one. We want to make sure you're happy with all of your orders and hold our sellers to high standards. When situations like these happen, we want to make sure you are taken care of.
If possible, please contact us at [email protected] with your order number and a photo of what you received so we can hold the seller accountable to cover return shipping costs. This absolutely should not have happened and we want to make it right.
Sincerely,
Belle
I am a new customer of Rebels Market and in March, I ordered my first item through their website. A custom made kilt from an overseas seller. I had some problems with what was shipped and contacted Rebels Market Customer Service.
In comes the absolute best customer service person ever, Belle!
I purchased a $72.00 item and received a million dollars worth of customer service from Belle in resolving the issues concerning my order. She is a consummate professional, personable, and just plain out wonderful.
She resolved my problem, and in doing so made me a Rebels Market loyal customer. I know I can buy with confidence on Rebels Market. Belle kept me informed almost daily and tracked my replacement shipment as I did.
I was always addressed as a customer in a personal manner. I was never addressed as a "order number". Like the norm is in todays online marketplace.
Best Customer Service "EVER"
Ordered a size extra large in men recievedbehat i suppose is an extra large in children I'm 4'10 115 pounds it won't even fit me much less my husband who I got it as a gift for Christmas its now jan 8th and I still am not able to exchange it? Help
Sara,
I'm so sorry this item didn't fit, please contact us at [email protected] with your order number so we can help with a return for a refund or a replacement. If the item is different than listed, please make sure to provide photos of the item laid out with a measuring tape so we can hold the seller accountable in covering return shipping costs. We will always hold sellers accountable for damaged, defective, or wrong items.
Sincerely,
Belle
Ordered masks and after weeks of waiting I am given the runaround that the items shipped. It clearly states that the label has been created and nothing has been delivered by USPS for shipping. Bought through paypal, fortunately. They refuse to cancel the order and refund my money claiming the order has shipped. Just look through the recent reviews. This is fraud, pure and simple.
Joseph,
We are very sorry for the frustration of this situation. We had sent you an email from our Premium orders email address instead of our Support email address (This is because we didn't receive any emails through our support system from you) that it may take 48 hours for the manufacturer to provide an update, we responded back to you within 24 hours providing the tracking information. Unfortunately, Covid19 has caused some delays with shipments due to the need for social distancing.
It can take 72 hours for the tracking to update in USPS's system normally, however, they are also experiencing delays due to Covid and may require more time to scan shipments in. As we advised, we are more than happy to assist with a return for a full refund once you receive the items, or if you are able to call USPS to refuse the package. Once the package is received by the warehouse, we are always more than happy to assist with a return.
Please understand that per our FAQ, once an order has been placed, we're unable to guarantee cancellation if the order has already been processed or shipped, in this case, your order has been shipped and we are unable to stop the shipment to cancel the order. We also advise that it may take 48 hours for a response from our sellers or manufacturers, however, we will always keep you updated as quickly as possible within our open hours.
Please contact us at [email protected] with your Order number once you refuse the shipment so we can get this taken care of for you.
Sincerely,
Belle
Rebelsmarket was once a go to for me as we had a difficult time finding alt clothes for our Daughter. Rebelsmarket CLAIMS they purchase from "vendors all over the World" in an attempt to hide the fact they are dropship. As a consumer, this is irritating and sketchy at best as they seem to be at the mercy of the dropship company's vendors (So 3ish people removed from who I gave money to). As a seller in America dropship is insulting to my time, money and intelligence. For anyone not in the know, a big reason your item in America is so expensive is convenience. So a business (business person) buys the item from another country for practically nothing, for this example we will use $16usd waits a month-2 months for delivery, sighs a breathe of relief it actually showed up, then puts it in their store for $83usd. Customer comes along sees jeans, pays shopkeep and boom the consumer goes on without a care in the world and shop owner can keep their lights on. But Rebelmarket thinks they can charge people the shop prices AND have you wait the month/2months as well as make consumers powerless as they attempt to recoup losses while claiming " our site clearly states we buy from vendors worldwide ". As a buyer and seller I'm telling you buying from vendors worldwide is NOT the same as dropship! This practice is beyond deceptive and I cannot believe people can sleep at night knowing they are making such a bad name under the guise of American businesses.
Having said that I took 2 seconds finding all these items through a major dropship company, that ANYONE can go on, for the price of one of these shirts. Save yourself money and frustration and purchase from the dropship company yourself, you'll have to wait the month either way. My Daughter recieved the 2 shirts relatively quick. We were finally refunded for our $83,$16 pants. Upon any delivery they will be, as told to Belle, returned to sender. I want NOTHING to do with Rebelsmarket or their subsidiaries nor do I want any reminder of this experience in my home. Save yourself the hassle, buy direct from China if you're going to shop here.
Cori,
First and foremost, I am so sorry for the frustrating experience and the delays in delivery. Unfortunately, Covid19 is causing some delays due to a lack of flights. Please know that we are always transparent in how we operate our business and it can be found in our FAQ section. We believe in transparency with our customers, our sellers, and the manufacturers we work with.
I would like to take the time to explain RebelsMarket a little bit.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found on the product page in the product details).
We also work directly with big-name brands and manufacturers under our Official Store.
Each item will always be marked with where they ship from, the shipping date/timeframe, and costs. If you are ever concerned about a delivery, we are always happy to help you with that, or anything else prior to you placing your order.
I do understand the frustration if you ever need anything else, or if you would like for us to assist in finding a resolution to these problems, please reach out to us at [email protected] with your order number.
Sincerely,
Belle
I placed an order on June 4th, 2020. It is now July 14th, 2020. Still have not received my order! I have sent multiple emails out and have yet to hear anything. So frustrating.
Jazmyn,
Please contact us at [email protected] with your order number so we can get to the bottom of this for you, we want to make sure you receive your order.
Sincerely,
Belle
My first purchase was not everything that I expected. Took a long time to get my order and then the graphic I was looking for was a lot smaller so the visual effects are not great...
As I love gothic clothing I ordered 2 facemasks a few weeks ago. And I received my order info by email stating that they would inform me about the shipping and delivery dates.
As I did not hear back from Rebelsmarket within 14 days I decided to write a quick email.
Belle from Rebelsmarket reacted within 24 hours and made sure I received my facemasks by the end of the week.
I do have to say that it was great customer support and a very swift reaction.
Thank you very much Belle.
Best Regards.
Danny Stouten.
The shirt I ordered was higher quality than anticipated and true to size! Very happy with this order, would happily order again!
Loved the T-shirts I ordered - received quickly - sized correctly. Will be ordering more merch soon
Got my shirts pretty quickly and they were good. I like my sweater more it's all very cute I'm glad there is an online shop that lets me get cute stuff.
Another couple great items purchased. Great quality of the t-shirts and excellent customer service.
I had a small issue with one shirt and Belle was great to work - great service!
I ordered: Zipped Turn Up Sleeve Loose Fit Tee / and / Live Loud 2 in 1 Red Ripped Top Black and both items are well made material and such fun products.
Thanks
I like the west's you have and it is definitely a boost to fashion where I m from. But the tracking in the rest of my stuff is not a good look
Visited n browsed this site n was hooked by all the products that were cool n different that u dont see at other sites n ended up buying some bracelets at a great price from one of the independant sellers n everything went as smooth as u would want it to will continue to go to this site
I had a problem with the mailing address on my shipment as it was returned as undelivered. With the help of the people there all corrections were made and the items reshipped just in time for when I had to leave town and I had it with me when I left as that's why I got it in the first place.
Ordered a gift. Shirt arrived on time, as described. Would definitely recommend this seller to others. Look forward to shopping here again.
I have ordered ove 5 things and never received any of them. This place is a scam and just takes your money.
Bernadette,
I am so sorry you haven't received your orders yet, we want to look into this for you to ensure that you receive your orders or the assistance you need with your orders.
Please contact us at [email protected] with your order number and we will look into the status of your order and will ensure that you're taken care of.
We take every customer's experience very seriously and want to make this right.
Sincerely,
Belle
I've never had an issue with receiving any of my orders. Customer service is attentive to any inquiries. Some of the merchandise sold on the sight is overpriced and you can find for a fraction of the price elsewhere. That's my only issue with the site, otherwise it's great.
From the business
RebelsMarket is an online marketplace for rebel, cult clothing, jewelry & accessories from the worlds most badass alternative brands and stores.
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Sevda,
First and foremost, I am so sorry again that you're not happy with the shoes you ordered. Please understand that in situations where an item doesn't fit, we are always happy to help set up a return for a refund with the seller for you.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found on the product page in the product details).
The return policy for this particular seller does advise that customers are responsible for returning any items that aren't damaged, defective, or wrong. If you ever receive an item that isn't as it should be, or if it is damaged or defective, we will always hold the seller accountable to cover the return shipping cost for you.
Currently, we are working with you, and the seller, to see if we can get at least a partial refund issued back to your original method of payment without having to return the item back if you'd prefer to do so and will do whatever we can to try to make this situation right for you. We will work with you on this until the situation is resolved and you're happy.
Please also understand that you can always see where our sellers ship from on the product page in the shipping and returns details. If you ever need help with where the sellers ship from, or if you need help with sizing before placing your order, we are always more than happy to do so for you.
Sincerely,
Belle