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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I have to admit the gentleman on the phone was very helpful, answered. All my questions is, customer service was great. Helped with everything I needed and got my product to me very quickly.
Very helpful picking out a cover for my truck. Offered me a military discount as well.
I finally had the time to get the bumper installed.
The hardest part was removing the factory bumper mounts.my truck is diesel so it's ether remove the intercooler or cut the bolts that hold them on.
I found that a Sawzall and a hacksaw blade does the job fairly easy the worst part was just getting access to the bolts.
The new bumper was very easy to mount once the old factory mounts were out of the way.
But I definitely suggest an engine host or some big friends to assist.
I just unpacked the bumper and will install it tomorrow. From looking at it and reading the instructions it seems simple and straightforward for the install.
I'll.make one recommendation and that is rent an engine host for the install or have a bunch of friends that are wt lifters come help.
The other thing i will say is the shipping department takes things seriously,.this thing came wrapped up tighter that Dicks hat band not a scratch on it. Plenty of padding and strapped to a pallet.
26 dollar product with 50% charge of shipping.
Never buy that again.
Very polite young lady helped me. She was courteous and had a sense of humor. Perfect for me.
My representative went above and beyond to make sure I was ordering the right products and help me process my order through checkout
Had a question on a tonneau cover. Brandon was super efficient, knew his products, details of my truck. Super easy and fast transaction.
Talking with nick the sale adviser he was very helpful I am very happy with my experience.
Quick service, easy shopping. Easy to search and look stuff up.
The associate that helped me place and take my order was very knowledgeable, very helpful and very friendly. Great 1st time experience with Real Truck!
JP was very knowledgeable and knew exactly what I was having trouble with. And helpful with my purchase.
I thought the product I bought would be more of a carpet, instead it's more foam. My son has a liner in his truck and it's carpet. I don't know the brand
I would not have bought this if I knew it was 90% foam, I'm concerned of its durability.
Joe Bero
Product not delivered on-time. Delivery date kept getting moved and then package delayed in GA. Received side rails but not the canister.
Website was easy to navigate and service tech on the phone was great. He knew what I needed for my truck and model year. Item arrived as expected on time!
After ordering and paying for the cover, 6 days in my order has not shipped. I don't know what the holdup is. I will update when I hear that its shipped and I receive it.
Very pleased with the customer service I received and with a discount!
I also like how fast the shipping is.
Super helpful and careful to make sure I got what I needed
Santana was extremely helpful in getting my order set up as tax exempt, and actually went above and beyond and set me up a customer account. As the head of the fleet department in my agency, this will be extremely helpful in making purchases down the road. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members