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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was able to interact with a sales professional in a timely manner. They answered all my questions thoroughly and I felt comfortable making my purchase. The entire process was explained well and the sales rep ensured that the item i wanted would work on my vehicle. Thank you for a pleasant experience.
The sales representative was helpful and very kind. Appreciated his knowledge and patience.
I called to order a new motor and customer service realized my problem was a warranty issue. After some additional conversations (via email), my issue was covered by warranty. I received my motor and was able to fix the problem. My power steps work like when they were new.
Effective and efficient chat session with Julie H. What a fantastic customer facing resource! She provided excellent assistance to answer my questions and to assist with my Husky X-act Contour Floor Liners purchase (2 piece front and 1 piece second row).
This was my second purchase for a folding bed cover. Selling my Super-duty for a F-150 as my kids are growing up. I called and spoke with Joshua and I'll have to say he was the nicest and most down to earth person I've talked to in a long time. I had such a great experience the first time that I decided to come back. So glad I did! Ordered yesterday afternoon and this morning I received an email advising it's shipped with a tracking number. Great service and I highly recommend anyone looking for a bed cover to come here Vs a third party vendor.
Knowledgeable agent, pleasant and helpful.
Awaiting refunded money so score would have been higher. Make back order out of stock items reflected on Real Truck website when ordering.
Matt answered all my questions, knows the product and knows the ins and out very knowledgeable, thank you for your help.
I had reached out to a representative and they were beyond helpful with answering the questions I had.
Ordered by phone through customer service. Received excellent service and shipped right away.
I ordered new fitted floor mats for my truck, they came in 1 day. They were paper thin and weighed about 5 lbs if lucky. I have put in for a return and haven't heard anything back yet. I will put results as soon as I hear.
Just purchased new BAKFLIP cover, Easy installation, perfect fit and easy to operate. Would recc. To any pick-up truck owner. Thanks for customer service for helping me get my cover.
All ordering experience was great. Ordered on 2/26/25 and received mats on 2/28/26. They fit perfect.
Haile helped me find the bug deflector for my van. Outstanding employee.
Very professional. Everything went well. Fixed error on order immediately. I would not hesitate to use RealTruck again.
I always get the best price and service! My go to store always.
It was a joy to deal with customer service very easy and agent was a pleasure
Real Truck was a great resource as I was shopping for a tonneau, bed mat, bed step, and other items for my truck. I wanted a hard-folding tonneau that would be compatible with future above-the-bed racks for bikes, kayaks, etc. Their salespeople knew what was available and had up-to-date info on some tonneau and rack combos that would not work together. Prices were very competitive and shipping was very fast. All in all an excellent experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members