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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Purchased a set of BR Arbram rims for my 2021 TRD Sequoia. Wasn't exactly sure if they would fit. Sequoia bore hub size is 110.5 BR rims are designed to fit 110.1 bore size. I took a chance and ordered the rims anyway. Perfect fit and no modifications required.
I really like this site. First time on it i used the chat because i had some questions, staff was very knowledgeable and helpful
Hi Thorsten, thank you for sharing your encounter!
I was looking to buy an tonneau cover for my 2018 Chevy Silverado. I was checking out the TonneauWorld site and was hoping for a discount code on the "Gator EFX Hard Fold Tonneau Cover" LOL. Big Mike show up in the chat message box and asked if he could help. I asked Big Mike straight out "I would like a discount." He said that he couldn't do that on that particular cover (Gator EFX Hard Fold Tonneau Cover) But if I order direct through him he could get me a deal. So I said sure what can you do for me. He asked for my make, model, and year of truck. He came back about 50.00 to 60.00 bucks off the original price, which was what I was looking for. Big Mike hooked it up and made the rest of the transaction easy. Big thanks to MIKE
Thank you for sharing your experience.
Thank you for taking the time to share your experience!
Didnt have what i wanted, but the sales person help me choose anther brand, thats i know will be great.
Hi Lewis, I am happy to hear we were able to find something to suit your needs.
Awesome, timely, knowledgeable, friendly kind and professional
They helped me out with every question I had and they fixed me address issues right away. Thank you for a great service.
Hi Luis, thank you for providing feedback on your experience.
The guy who took my order, was very professional, polite, and knowledgeable!
Was very friendly and on point with information I needed to make a purchase. Made the whole process smoother. Will definitely shop here again
Website easy to maneuver and select model and year of vehicle. Check out was pleasant as well.
Hello Bill, thank you for taking the time to provide feedback!
I needed to find some tires and rims for my 2018 Chey 3500HD that would line up with the fender flares I just installed. They did the math and I ordered the tires and rims. I will have to wait 3-4 weeks and see if they line up the way with the flares
Thank you for taking the time to provide a comment on your experience.
Alex was extremely helpful and made sure what I ordered was exactly what I wanted.
Hello Enrique, thank you for taking the time to share your experience.
Realtruck made it easy to confirm availability and complete the purchase
Hi Robert, thank you for providing comment on your experience.
Customer service department is the worse to cancel your order and it's murder to get your military new back
I spoke to a rep via chat who said my order was out of stock and they recommended a similar item they had in stock as they would be able to ship it out right away. So I agreed and purchased it. The following day I got an email that stated my package would arrive between june 2nd - june7th. This was last week! So it's going to take you a month to ship my package of an item you have in stock?! Get out of here! This is 2021, I'll just purchase on Amazon and get it within a week. Good luck, you're going to need it!
I have always had a great shopping experience with Real Truck & affiliates. Local aftermarket shop had been giving me the runaround about some Westin stepbar's for my Silverado claiming that "their supplier had problems getting them from Westin" to ship. Called Running board Warehouse.com (owned by Realtruck) & boards expected in a few days & I've got someone else to install.
Hello Mike, it was a pleasure being able to assist you with your order.
Crystal, the person I talked to, was helpful and personable. English was her first language, which is always a good thing when working on the phone.
Hi Forrest, thank you for your feedback!
Good produce and price. Easy to order. Friendly staff.
Hi Thomas, thank you for taking the time to provide a comment on your experience!
My representative was very helpful in getting the right exhaust system for my truck, and she also tried to get me as much info on the specs as possible.
Hello Jose, thank you for taking the time to share your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Louis, happy to hear everything worked out well for you.