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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Csr was very knowledgeable and answered all of my questions
This is mY first time purchasing from realtruck.com and went very well. They had greaT customer service and provided me all the answers to my questions. Looking forward to purchase more items from this company.
Hello Sky, thank you for providing feedback on your experience!
The cover you sent me was the wrong one for my truck but i was in a bind and had to install it anyway. You sent me one for a ram classic instead of a new body style
I was very please with the salesperson that help me with my order.
Hi Carolyn, we are happy to hear that!
I have not received my order yet, I'm anxiously awaiting my seat covers. The gentleman that took my order was frustrated at first because I didn't have the information in front of me. He was really patient and the call ended better than when it started.
Hi Kim, thank you for taking the time to provide feedback!
We ordered one seat cover, it didn't fit. We are still waiting for a return label to send it back. My husband spoke to someone on the phone, trying to get the right seat cover for his truck. She suggested one, we ordered it. But when order confirmation came, the seat cover was nothing like he had explained. Trying to cancel that order, still haven't heard about that either.
I had some questions about the Truxedo Sentry CT I was looking at so I asked in chat, got a quick response, good info, and they even completed the order for me when I was ready. I ordered at 4pm on a Friday and the cover arrived (with free shipping!) by noon on Saturday.
Hello Mark, thank you for sharing!
I ordered an S&B cold air intake for my Ram Diesel and received an email a few minutes later that the part wouldn't arrive until after 20 June, five weeks later. I then canceled my order due to late arrival, called the next day, was told they were working on it and would contact the warehouse, and then three days later, received an email saying it was shipped. If I would have received accurate information on the first email, this would have not been an issue. Due to the late arrival date and need of the part, I ordered one from XDO who got it to me the following week. I was apologized to numerous times about this, but was assured that there was nothing they could do. You need a better communication system between all departments.
Great quality products, fast shipping, and the extend A flares I wanted for my 2004 GMC were on sale. Fit is perfect!
Hi Rick, I am happy to hear you are satisfied with your overall experience!
I purchased an item and expected the normal turnaround time, to only receive a major delay instead of a tracking number. I wish that this delay would have been brought up ahead of time. I would have more than likely purchased another product from them instead.
I called customer service to clarify specs on tailgate locking options seen on their website. Not only did I get the clarification I needed, the agent I worked with actually recommended the simplest / least expensive option to meet my needs and even took my order over the phone. My locking tailgate latching mechanism arrived even faster than predicted. I was able to install it myself in about an hour on the same afternoon it arrived. It works fine and I am very pleased.
Hi Alan, I am happy to hear about your experience!
Hi David, thank you for commenting!
Was trying to order the correct seat covers by Covercraft, for my wife's truck. Due to the many different options in front row seating, it was kind of confusing. But with their help, I received exactly what I wanted!
Hi Randy, thank you for sharing your experience!
Robert was very helpful, thorough and followed through until all was done.
Hi Kathy, thank you for sharing your experience.
Would not recommend- buy straight from gator. Customer service was horrible, tried to cancel my order after shipment was delayed a month and then miraculously the order shipped the day after I tried to cancel it.
I called to place my order and changed my mind from what I planned on ordering. I was very pleased with the recommendation and am thrilled with the installed product.
Hi David, thank you for sharing.
Very satisfying experience. Spoke with a salesperson I think his name was Richard. I asked him the difference between two different versions of a bed cover by the same vendor which he explained. He helped me with ordering the correct size. One of the items I ordered, towing mirrors, were in my hands less then 24 hours after I had placed the order.The second item was here within 48 hours after the order was placed. You guys are the greatest!
Hi Ron, thank you for giving us feedback!
Very great customer service and prompt order delivery
Hi Brandon, thank you for sharing your experience with us.
Awesome experience! I wish every company was on top of it like this As good as it gets
Hi Tim, happy to hear about your experience!
Hi George, thank you for taking the time to comment on your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alvin, thank you for sharing!