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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I chatted with Mike C. To get some answers to questions regarding two different BakFlip covers. Mike was knowledgeable, answered my questions and gave recommendations on a selection based upon my situation. He took my order and made the purchase experience a pleasant one.
Great customer service, fast shipping and beat any competitors price by a long shot!
Hi Jacob, we appreciate the feedback!
Kevin D. Was great to deal with during my online chat to order a bed cover for my truck. Navigating the website was easy and contained alot of informationon each item, but I didn't see any way to compare details on multiple items. Other than that, I'm happy with the experience.
Online representative was very helpful, and transaction was quick.
Hello Jerry, thank you for sharing your experience!
I've ordered from Real Truck three times. Twice my order has been canceled (for "unknown reasons" according to rep) and my card was charged. The charges were reversed in a few days. Both times I've had to wait to speak to a customer service representative to find out where the order is, upon finding it canceled, being transferred to a sales rep to reorder.
Everything was done professionally, however if an order isn't going to go through, the card shouldn't be charged and an email should be sent explaining what happened.
I was hesitant to go on the chat line but it was easy to work with the salesman
Hi Nolan, thank you for sharing your experience!
Very helpful and professional. Very easy and quick.
Hello Dilana, thank you for your feedback!
Very friendly called for a discount and they gave me 15 percent off and told me my order will be here in 4-5 days I'm currently on day 3.
Hi Justin, thank you for sharing your experience!
I purchased a set of sidesteps from my sons truck. We were not able to put them on for a couple of months. When we tried to install them they don't fit. It's been a month since we contracted a real truck and made a ticket. And we keep getting a run around about it. We have been asked to send multiple pictures and measurements and then finally they said they submitted for warranty and that's been a couple of weeks ago! No one will return phone calls, not return emails. I finally asked for a refund. Again nothing
All my local dealers were sold out and/or back ordered on my truck cover. One call and it was on my doorstep in three days. Very pleased.
Streamlined chat order, and fast shipping. My cover had some damage on it when received, and i have submitted a warranty claim. Time will tell about the return process.
I was very satisfied with the customer service experience, and the competitive prices that Real Truck offered, along with the Military discounts was a plus for me.
THE SALESPERSON WAS VERY HELPFULL AND LET ME KNOW ABOUT DIFFERENT TYPES OF COVERS WHICH HELPED ME CHOOSE JUST WHAT I WAS
LOOKING FOR AND ALSO THE BUG SHIELDS TOO. WAS ACTUALLY A PLEASURE TO DEAL WITH REALTRUCKS.COM
Very happy with the sales service and prices, the customer service was very knowledgeable, speedy, and outstanding.
Placed order 5/17, told it would arrive 6/18-23. I was charged for it on the 17th. On 6/17 received email stating delivery now 7/19-26. Requested contact from customer service to resolve. Received email on 21st to say they would get back to me in 1-3 more days. Really? Bye bye
Looking for a tonneau cover for my truck. Saw had chat, if you needed some help. Tried and was very happy with the help and great service. Very friendly and helpful.
Its was quick and easy. The only thing I didn't like was only offering 3 colors. Black, Tan, Clear
I called in to check on some running boards and ended up getting a part for them that was great.
Everyone was real helpful and I got the best results I could get.
Thanks
Real Truck
Definitely recommended. Michael answered all my questions and great experience buying online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Donald, thank you for sharing!