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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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North Carolina
1 review
0 helpful votes
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Ktaylor0449
May 10, 2025

I called and got Mr. Loggins and after a little information he took over and answered all my questions and placed the orders for me!
Very pleased and satisfied with my first experience and for that I plan on placing more orders in the future! Thank you!

Date of experience: April 28, 2025
Florida
1 review
0 helpful votes
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Great Experience
May 10, 2025

Extremely helpful, efficient and patient. Answered all my questions and was very informative. It was a pleasure speaking to Christian,

Date of experience: April 29, 2025
Florida
1 review
0 helpful votes
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Window drip guards
May 10, 2025

Very nice chat person. Very helpful. Knew what i wanted and helped me get the product. Would reccomend this company. On time dleivery..

Date of experience: April 30, 2025
Massachusetts
1 review
0 helpful votes
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Gator cover leaks
May 10, 2025

I have installed the cover as instructed. This week, we had a few rainy days. I looked under and saw water coming from the back and the sides. I have not had a chance to go back and investigate but it's very frustrating. It would be great if someone can contact me.

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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Great customer service.
May 10, 2025

Called about an intricate question and was provided an answer on the spot. Most companies wouldn't have even bothered diving into a verdict. Much appreciated.

Date of experience: April 30, 2025
Georgia
1 review
0 helpful votes
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Extang Endure Purchase
May 10, 2025

Sales associate was very helpful with going to his supervisor in getting me the best price available.

Date of experience: April 30, 2025
Washington
1 review
0 helpful votes
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Very impressed with the support! I don't see this level of support much anymore. Thanks Zach! Needed support on getting parts I needed, very helpful

Date of experience: April 29, 2025
Maryland
1 review
0 helpful votes
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I purchased floor liners and mudflaps for my 2025 Ford Ranger SuperCrew. I utilized the online chat and received excellent customer service and a great deal on the products. My contact was Kaitlyn Carver. She was excellent all the way around. I already was, and will remain, a Husky fan & customer for every vehicle I own. And I will let everyone I know about my experience. GREAT job, Kaitlyn and the Husky Team. USA!

Date of experience: April 30, 2025
Missouri
1 review
0 helpful votes
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Tonneau Cover
May 10, 2025

Rep was very knowledgeable and able to provide good advice on the tonneau covers I was considering. I will use RealTruck again.

Date of experience: April 30, 2025
Alabama
1 review
0 helpful votes
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Plastic toppers for nerf pipes
May 10, 2025

Salesman was very helpful and knowledgeable and was able to complete our transaction quickly. I ordered nerf pipes nine years ago and was still able to order the plastic toppers!

Date of experience: April 29, 2025
Colorado
1 review
0 helpful votes
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Excellent Sales help
May 9, 2025

I used the chat feature to ask about replacement parts and was then helped by a very friendly and professional salesperson. She guided me through all the steps necessary to get the parts I needed. Thank you very much.

Date of experience: April 29, 2025
Wisconsin
1 review
0 helpful votes
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Ordering a new truck cover
May 9, 2025

Over the phone sales was very helpful and efficient. With a very knowledgeable sales staff that was able to answer all my questions and let me know when I can expect to receive my product.

Date of experience: April 29, 2025
Virginia
2 reviews
0 helpful votes
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Perfect Experience
May 9, 2025

Got an original quote from a Real Truck competitor but wanted to purchase direct from Real Truck. Chatted with Michelle and she priced matched for me. Very pleasant to work with and very satisfied with the outcome.

Date of experience: April 29, 2025
California
1 review
0 helpful votes
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New truck cover
May 9, 2025

Great customer service and product knowledge. Couldn't be happier with the the whole experience from product info to the actual purchase. Thanks!

Date of experience: April 29, 2025
Oregon
1 review
0 helpful votes
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Floor mats
May 8, 2025

Order-delivery-price -all as should be well@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Date of experience: April 28, 2025
Michigan
1 review
0 helpful votes
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Fast forward
May 8, 2025

The whole process was fast from ordering shipping and installation Nothing more to say, but I gotta have 100 characters so here we go

Date of experience: April 28, 2025
Colorado
1 review
0 helpful votes
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Replacement rails
May 8, 2025

Jacqlyn was very helpful and experienced. All team members I chatted with were helpful in helping me find the replacement cover rails.

Date of experience: April 22, 2025
Massachusetts
1 review
0 helpful votes
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Ford Maverick
May 7, 2025

Great on line help, Real Truck staff were knowledgeable for the adaptation of their products in regards to the compatibility to my truck

Date of experience: April 27, 2025
Arkansas
1 review
0 helpful votes
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I chatted online with an agent who priced my cover. At checkout, the price increased due to "tax increase" which did not make sense. Waited 30 min while she worked with a supervisor and then processed the payment at the original price. Never received an email that the item shipped. Had to reach out again and found out the item did not complete processing as I was told and did not ship as was told. I had to complete the process again and requested that a supervisor contact me to discuss experience. That has not happened. Good covers, customer service can be improved.

Date of experience: April 23, 2025
Virginia
2 reviews
0 helpful votes
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Poor Customer Service and no flexibility to fix their mistake during purchase. No clear path to any assistance

Date of experience: April 26, 2025