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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The woman who first talked to me was very helpful. She then hooked me up with another person who took my order and was very helpful also.
It was a very smooth transaction. I talked to Butch and he was friendly and very helpful!
I did the whole transaction in about 1min over the phone texting. All of the info on how to purchase was easy and strait forward no hassles. Hopefully delivery time is the same. Thanks!
Super inventory and service... had part at reasonable price.
The delivery was great 3 days that was the good part one rail was bent I straightened that had to drill new holes in the front fastener when I dropped the bolts down through they weren't even close and I also had to reposition and drill new holes for the last latch other than that it looks and works great
Great experience. Called to place order. Call was answered promptly by a knowledge person that spoke clear understandable English. Next morning received a product shipped notice.
I placed my order by communicating with the virtual chat agent and it was quick, easy, and efficient. I hardly ever receive a good experience talking to any chat virtual agent. But the Real Truck agent was awesome
It was awesome! I recently purchased my first truck and have been wanting to add roof bars to it. The salesman at Real Truck was amazing and so helpful, answering all my questions and finding just what I wanted in stock! It's on its way, and I can't wait to get it!
Hello Kim, thank you for your feedback!
Helping with knowledge of product and options was extremely helpful. I thought I had hit a dead end in getting what I wanted, but was shown an alternative that was better.
Hi Wanda, thank you for sharing your experience with us!
This was the nicest person I have ever talked to and did everything to satisfy my needs.
I don't like putting my credit card out online and their representative knew exactly what I was talking about and called me to take my order.
Best service I have ever had.
Ordered the black horse atlas roll bar, within a week after having someone professionally drill holes and install the item it begin to rust from underneath the paint in multiple areas all over the roll bar. Called real truck between two separate calls spent 4 hours! Waiting for someone to pick up. Then begin to work with a rep through email and I wouldn't get a response till weeks later. Went back and forth in regards of needing boxes since this is not a small item at all, nor is it exactly light …. So at my expense I would need to box it. Due the time dealing with real truck and the fact of more wasted time trying to break this item back down and box it back up and plan a pick up with delivery I had it powder coated at my expense. BUYERS BEWARE I WILL NEVER EVER ORDER FROM THEM AGAIN
Ordered a winch on 9/1/21, card was charged $2278. On 9/2. I checked my order status at 945pmnon 9/8 and saw my order was cancelled, looked at card statement and the charge is still there without refund. Called on 9/9 and was told the item is on national back order so it automatically cancels, sorry you should have been notified.
Well I wasn't! No email, no phone call, nothing. If the item is on back order, why is it able to be purchased without warning? Why are we 7 days after my money was taken and still no refund?
Grossly incompetent company
I called to order running boards and the staff were polite, quick, efficient and respectful. And I love the running boards.
The gentleman I spoke with was very helpful and guided me to my purchase since I was not sure what I should buy.
He asked me questions and then gave me a suggestion, which I took. Thank you
Ordered several items for my 2021 Ford. All items fit correctly, arrived quickly and were competitively priced along with customer support that knows trucks.
Hi Robert, thank you for your feedback!
Great website. The tech I spoke too was very helpful. Quick delivery as well.
Hi Gary, thank you for taking the time to share your experience!
Smooth. I thought "smooth" was enough. But they want over 50 characters.
I had a good interaction on the instant messenger with a representative for the company. He was able to answer questions and give me the best price available. I was about to not order until he found me competitive pricing.
Hi Shane, thank you for your feedback!
I think the guy asked the right questions, so hopefully we got everything in the right order.
Hi Eddie, thank you for your feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lorenza, thank you for telling us about your experience!