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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Like this business for their prompt texting about your concerns with your purchase. They keep you informed about your purchase and carry a large inventory.
I heard about RealTruck when one of their sales folks posted on the F150 Lightning forum. Having just received my new Lightning, I was looking for a reasonably priced tonneau cover. Their Gator line fit the bill. Ordering was easy and shipping was incredibly fast. Good prices, fast shipping, that's all I need at this point!
I had ordered the wrong part and they helped me get everything taken care of and very knowledgeable and prompt
Awesome customer service over the phone. Helped secure wanted items that were somewhat difficult to find online due to transitional model year, etc issues. I really appreciated the time, effort and understanding the associate demonstrated. Will do business with again.
Site was easy to navigate, and when I started a Chat with a rep, they (Morgan) were very knowledgable about the product and helped me make a good selection. I was able to circle around after doing some more online research and reconnect with Morgan. Perfect blend of technology and person to person help.
I had to call because I had some questions before I placed my order. The gentleman I spoke with was very knowledgeable and kind. He answered all of my questions and even made sure to ask if I needed anything additional to go with my order which was awesome because I almost forgot to inquire about lugs for the new wheels. He made the experience seamless and painless.
Chelsea answered all my questions and helped me make an informed decision.
Got everything I asked for dealing with Daelyn. Very helpful and answered all my questions and took care of my order. Thank you so Much Daelyn
Can't wait to get it!
Very satisfied from first online chat to purchase and fast delivery.
It was a very good experience,talking to a real person instead of a robot all went well.
The sales representative ( Charlie) was very helpful in picking the right replacement Soft top for my 1995 Jeep Wrangler
Thank You Larry
RealTruck's rep was knowledgeable, helpful & professional. Good experience.
Dale served as an excellent rep for the company by being both professional and personable, making my experience even better. He took the necessary time to answer questions, explain things, and even made welcomed suggestions regarding products. He also was kind enough to provide me with his email address so I could contact him again directly if needed, while also mentioning that other reps could assist, who were just as, if not more, knowledgeable, which gave me even more confidence to do business with RealTruck. Thank you, Dale!
I order wrong part it was quickly change to the correct part.
Awesome agent. Greatest of customers service after sale... 10 Star!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.