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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The corner plastic trim was broken.
I was extremely careful.
I noticed where it was broken is a very small area where the plastic broke.
It seems to be a very weak structural detail.
I got excellent customer service and the shipping time was fast. Love shopping with this company
Got the same item on on another website that had a better discount.
Mark, I’m sorry to hear that there was an issue with the product you received as stated in your last review. Please provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.
I was happy with the overall product. I had looked at it previously on a friends truck. I thought that the design was good. I like that it is harder of a top verse that of other tops. I like that it sits flush with the top rails of the truck. It was fairly easy to install and completed in about 35 mins. The part that bums me out is that the back 2 plastic caps/covers at the end near the tail gate were both broken. I will reach out to customer service to see if they can send me new ones. The inner tab and center post were broken when i unwrapped the top cover.
Took us about an hour to install, helps to look at a Youtube video first. This is going to keep our camping gear dry and safe.
Chatted to make sure I would receive Price match from another site. Ordered received in 3 days.
I recently purchased a new truck and needed some accessories to finish and personalize it. I found RealTruck online. The website was easy to use and had attached videos showing installation for my make and model. Shipping was free and fast too! The chat feature also helped with a few questions and even saved me a few dollars. One stop shopping for everything I was looking for.
The ordering was terrific. The guy was very kind and helpful. The cancellation part was also terrific. That guy was also kind and helpful. We will have to see how the return process goes since the product had already been shipped before I got you called back.
I spent $323 on a pair of their house brand (Ionic) running boards about 27 months ago. They were supposed to be "marine grade" stainless steel with a lifetime warranty but started to rust after only a couple months. Even using chrome polish didn't get all the rust off. I went to make a warranty claim and was told they aren't made anymore and the warranty is void, and to contact customer service to find another pair. I did so, and they only offered to give me $25 towards another set (from $260 to $235). Just a few days ago this same pair of boards was on sale for less than the "special price" they were offering. The representative was also very short with me and tried hard to get me off the phone when I stated my disappointment in their efforts to retain a customer. Beware if you ever order from them what kind of customer service you are getting.
Hi Brian, I apologize for the less-than-stellar experience you had with our sales agent. This is not the norm, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as the order number, email, or support ticket number.
I am very pleased with the delivery of my ladder rack and my bulkhead. I encountered a problem with the ladder rack order and you all took care of it as soon as I sent in the problem. Great work!
They are very helpful. Got the cover in 3 days. No problem installing it was a piece of cake.
They are always super helpful and accommodating. Always a pleasure to work with and always friendly.
I have ordered from real truck several times, good prices and fast shipping, tracking number provided also
Thanks
I ordered some accessories for my 2022 Honda Ridgeline. The gentleman I spoke with made sure I purchased the correct parts. Everything arrived in a timely manner and I was pleased with the quality. I would definitely do business with Realtrucks again
Customer Service handle my situation nicely.
Thank You
I purchsed the O-MEGA II BOARDS BLACK 98" wheel to wheel. With in 3hrs of receiving these boards, I had them installed on my truck, that included removing factory cab steps. Everything was there, including all brackets, nuts and bolts. All fit as expected, Great product. The only thing that was a little thin was the instructions. Have worked in maintenance and engineering my whole life, so that was not a problem for me. They look great and I am very satisfied!. John
The parts were on back order. I thank they should have checked that before taking my order
Hello Mike, I apologize we were not able to fulfill your order in time for your needs. For me to personally address this for you, please provide me with some information about your order such as the order number, support ticket number, or email. Looking forward to your response!
Ordered a bug shield that was broken when delivered. Contacted customer service and they immediately addressed the issue and shipped a replacement the next day.
Very happy. I will be ordering more items from Real Truck.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill, I am sorry that the product did not meet your expectations. So that I can investigate further, would you please send me your email, support ticket number, or order number so that I can help find a resolution for you?