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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Easy order, saved some money and quick shipping. Customer service was great prior to my order.
Shipping was fast and free! My steps came in no time at all
I had a great experience. I used your chat service as I wanted to verify the cover would fit between my Adarak rails. The rep was very helpful is researching and verifying the fit.
The delivery was quicker than expected which was beneficial to me as I then had time to install prior to a cross country trip. Speaking of the install, very clear instructions and the top was easy to install.
The only issue I have is with the rear left side corner which does not lay flat on to the trail gate. I reported this and it appears you have sent the issue to BAK for resolution. Would have been nice to know you were deferring my concern.
Wanted to but a Jackrabbit tonneau. Couldn.t get chat to work.
Called in got Chris, answered all my questions, put the order in for me, he was great!
And the order started out great and I received one of the four wheels I ordered and it did not have any Lugnuts one would assume that if you order a special black rim for your factory truck, it would automatically come with matching Lugnuts, but that was not the case I had to place a second order And pay for my Lugnuts and have them ordered and shipped separately. The frustrating part is if I have to order them separately that's fine but the questions should be asked when placing the order "do you need Lugnuts" but that question was not posed, so I just assumed they were included.
Cover fit great easy install great price. Alex was very helpful and prompt.
Great customer service and very professional service
I ordered by phone and Reggie was very professional and a pleasure to deal with
Been a customer for a long time. Both online and on phone customer service is great.
3 weeks into a refund for a wheel order that I received 1 of 4 wheels, I go a refund for 3 of the 4.
I'm $#*!ING STUCK WITH A 400$ WHEEL THATS UNLESS TO MY TRUCK AS MY TRUCK REQUIRES 4 WHEELS.
Talked with Butch, very knowledgeable on the products and very willing to help.
My agent was very knowledgeable about the products I was purchasing which made the whole process go through with ease. The veteran discount was nice.
The Husky floor mats I got for my Explorer were well-priced, and my customer service representative, Morgan, was outstanding! Shipping was included, and I received the product two days after I placed my order. I am a very satisfied customer, and I highly recommend RealTruck!
Was told order would be shipped out of salt lake city ut warehouse was shipped out of strafford Mo.
John,
I apologize for the miscommunication regarding this
We currently have 3 warehouses, one in Salt Lake City, UH, one in Springfield, MO, and one in Jasper IN
While processing your order the last one could have been assigned to another customer before your order was fully processed and your order was pulled from another location. Again I apologize for any miscommunication or delay this could have possibly caused
I called due to an emergency order. I specified that i needed it by that week and would pay the necessary fees. To get me off the phone this gentleman takes my order. Promises delivery in two business days and the order does not ship until 3 business days! My client lost a trip because i trusted the word of the agent. Will never call again, will place my orders myself through the site as customer service was not even helpful in handling my situation. My case kept being closed out without actually resolving my issue. Not happy at all.
We apologize for the issue you encountered when ordering this item for your customer
I located your ticket and see that there were some additional issues. Upon looking into this further it appears the refund has been initiated by our Customer Service Department.
Again, we apologize for the inconvenience, please contact us at 877-216-5446with any additional questions.
Easy to install. Loved the colors. Instructions are very easy to follow and easy to read
RealTruck sent me a used Gator bed mat that is discolored, scratched up and has really obvious wear spots where the previous owner stored his/her cargo. These are not subtle blemishes but full on wear and tear that covers over 2/3rds of the bed mat.I can't believe this site took my money and sent me this garbage. I do not trust this site.
We apologize for the issue you encountered when ordering this mat for your truck. I am happy to see that a return has already been initiated and our Customer Service team has had a refund issued. We apologize for the inconvenience, please contact us at 877-216-5446 with any additional questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the issue you encountered when ordering these wheels for your truck. I am happy to see that a return has already been initiated and our Customer Service team has had a refund issued. We apologize for the inconvenience, please contact us at 877-216-5446 with any additional questions.