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The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
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Easy to follow ordering instructions (especially with pay pal).
I always like to offer my comments it seems like your system hold you at Bay until you offer one my shopping experience was good I wonder if anyone will call me about or email me about the parts I'm still looking for they're listed below thank you
The parts arrived in good condition and very timely. Good job
Wheel balancers I purchased didn't have the right lug pattern, had to make new holes as only two lugs out of ten came close to matching.
Thank you so much for resolving my mistake. Steph. Keep it up thanks
Absolutely astounded by the customer service I received. Thank you all for the help and making it easy to order online!
My last order was delivered Way ahead of time! It was Awesome!
As expected
I had a good experience
Easy website to navigate and place order. Called customer service for info on a couple of items I ordered, they were very knowledgeable and extremely helpful. I will definitely order from Raney's again.
The shipping method was not good at all it was just about a month to receive
Part took over 3weeks to arrive.however product seems to be made of good quality.will know if it was worth it in a few weeks when I get on the road.
I like the selection of parts and cleaning supplies. The prices are pretty reasonable compared to local shops. I plan on ordering a lot more stuff.
Awesome company to do business with.
Simple and easy
Easy to order quick delivery
Everything was nice but took awhile to receive item
I used to go to Raney's when I needed chrome and add-on goodies, but now that you have a wide variety of factory parts for Peterbilt and Kenworth at well below dealer cost I shop here for everything.
Thank you again for such great products will be back for more
Timely delivery and quality products are important facts
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!

