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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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Maryland
1 review
6 helpful votes
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Horrible customer service!
September 26, 2019

Horrible customer service. I've been a customer for over 15 years, and they keep sending me emails about making referrals. I finally make 1 referral, and they credit my account with the bonus, then take it away with no explanation. When I ask why, they lock up my account and accuse me of trying to cheat them with the 1 referral! The person I referred does not have an account with them, but Rakuten insists he does. I can't believe how badly they're treating me after 15 years as their customer. I will be taking my business to Topcashback from now on. They have higher rebates, and decent customer service, unlike Rakuten.

Date of experience: September 25, 2019
Colorado
1 review
0 helpful votes
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Love this site
September 27, 2019

I love this site, especially since i can get cash back shopping in stores as well as online. So far no problems. Always get an email that tells me how much i've earned right after i've made a purchase.

Date of experience: September 24, 2019
Japan
1 review
4 helpful votes
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I got many spammed.
September 23, 2019

I got spammed.It's really annoying to get spams all the time! There is concern over the leakage of personal information. I don't recommend RAKUTEN.

Date of experience: September 22, 2019
Virginia
1 review
0 helpful votes
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Excellent Customer Service!
September 13, 2019

Excellent Customer Service!
Speedy Results.
Courteous Representatives.
Highly Recommend RAKUTEN.
Nice to Get Money Back for Shopping!

Date of experience: September 12, 2019
Michigan
1 review
7 helpful votes
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They ask you to refer family members and co-workers and then they close your account and keep all your money because you refer family members, who share your last name and co-workers who have company email accounts... Like umm what? Then they keep all your cash back that you've earned... they literally owe me over $300 and its just gone now because of their incompetence.

Date of experience: September 5, 2019
Texas
11 reviews
24 helpful votes
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Was the best
August 19, 2019

June 2021 I am changing my review from 5 stars to 3 stars. I first signed up when it was still Ebates in 2018, and at first they were great, I was receiving cash back from every store I bought from through their links, even when the product I bought was not a recommend one. But then mid last year every time I went through their site to buy something they had always said, "looks like you didn't purchase anything." So I stopped using them. I have been to many other rebate sites and they basically all suck, I have to buy what they want me to buy in order to get cash back. When Rakuten was good I had received several payments; minus the bonus for signing up. I am probably gonna give them a few more chances, and if things don't change, I will cancel my membership

Date of experience: August 18, 2019
New York
1 review
0 helpful votes
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Saving money has never been easier.
August 17, 2019

I enjoy having opportunities to save more money with coupons, sales, special cashback promotions and finally a quarterly cashback check. It's easy and amazing.

Date of experience: August 17, 2019
Texas
2 reviews
0 helpful votes
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Easy cash back and payouts...
August 13, 2019

Easiest cash back site to use and receive payouts. Their browser extension automatically alerts you to coupons and available cash back. Payouts are automatic and regular. A+ service.

Date of experience: August 13, 2019
Washington
2 reviews
5 helpful votes
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Ebates will not credit you back for most of your purchases blaming it on the merchant not getting back to them and pretending they do not see a copy of your order until the merchant decides to share with them.
Very fraudulent company
Stay away

Date of experience: August 12, 2019
Ohio
2 reviews
0 helpful votes
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Can't remember what I purchased!!!
August 11, 2019

I looked through my records an cannot find anything I purchased on the above Order ID or date.

Perhaps this is someone else's purchase???

However, all above aside, I have had no problems shopping through Rakuten and enjoy receiving the ebates from them through the purchases I make.

Date of experience: August 11, 2019
Vermont
1 review
0 helpful votes
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I prefer to use Rakuten over most other cash back apps because I know how well is works and it is quick at adding cash back to my account.

Date of experience: August 10, 2019
Massachusetts
1 review
0 helpful votes
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Use Them!
August 9, 2019

Rakuten (eBates) is great savings tool. Use it every time you shop online! I've saved so much money!

Date of experience: August 8, 2019
New York
1 review
0 helpful votes
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Pennies add up
August 8, 2019

Every time I'm able to go through Rakuten to a site from which I purchase something, pennies fall into an account and go to my Paypal account. It's like getting a tip for shopping.

Date of experience: August 8, 2019
New Jersey
2 reviews
0 helpful votes
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Saves money
August 8, 2019

Cash back on purchases is great! If you are shopping online anyway why not get cash back while you are at it.

Date of experience: August 8, 2019
Washington
1 review
0 helpful votes
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Using Rakuten
August 6, 2019

I find it as easy to use as Ebates was. I srill get my check at the end of the time as always and it has a wide variety of stores/vendors who use this system when I shop online.

Date of experience: August 5, 2019
Illinois
1 review
6 helpful votes
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Poor cash back
August 5, 2019

My cashback NEVER posts even though the chrome extension is activated. I have to go through the missing cash page and then it still doesn't post! Worse since it changed from Ebates!

Date of experience: August 5, 2019
New York
1 review
0 helpful votes
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Free Money
August 5, 2019

You get paid for buying things you were already getting anyway. It's easy and it's a no brainer. For some reason, it says you need 100 characters to post review so I had to write this sentence.

Date of experience: August 5, 2019
Maryland
1 review
0 helpful votes
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Money, Money, Money
August 5, 2019

Love being able to shop off line in a real store and earn cash! Wish there were more stores available.

Date of experience: August 5, 2019
Minnesota
1 review
0 helpful votes
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Great!
August 5, 2019

Rakuten has great products and very fast shipping! I have been using Rakuten for several years now, I would not know how to improve this site.

Date of experience: August 5, 2019
New York
1 review
2 helpful votes
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The new name makes no sense at all. When it was ebates and I told people about it they kinda understood it was an electronic rebate type site without an explanation. Now it needs to be explained how it used to be ebates and name changed but still same concept.

Date of experience: August 5, 2019

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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