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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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Colorado
1 review
1 helpful vote
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Good
August 5, 2019

OK. Have not been able to use it very often. Seems like merchants offered don't fit with my shopping need at the time.

Date of experience: August 4, 2019
Texas
1 review
0 helpful votes
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Super savings
August 5, 2019

I have been a member of (Ebates) Rakuten for a long time. I am pleased with the site and the savings. Many stores I frequently use are members.

Date of experience: August 4, 2019
Florida
2 reviews
0 helpful votes
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Excellent site
August 5, 2019

I am very pleased with this site. I had been using ebates for a few years and was pleased with them. Please keep up the good work

Date of experience: August 4, 2019
Virginia
1 review
0 helpful votes
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Credits to Rakuten
August 5, 2019

When I order from various sites, my cash back is always registered in my account in a timely manner.

Date of experience: August 4, 2019
Georgia
1 review
0 helpful votes
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I think I started with ebates in 2000 or 2002. Long time ago. I have had a few thousand returned to me in check form. Nothing has changed to the site, all seems good, just a new wrapper.

Date of experience: August 4, 2019
Illinois
1 review
4 helpful votes
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Not good
August 4, 2019

I click the rakuten box but then I never see that I got anything for the items purchased NOT GOOD sorry don't what else to say

Date of experience: August 4, 2019
Illinois
1 review
1 helpful vote
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Almost Perfect
August 4, 2019

Rakuten's cash back rewards are ALMOST perfect except for the fact that I NEVER receive my reward for my hotel stay. I always have to contact them and it's still a bit of a hassle. That's really the only problem I've ever had.

Date of experience: August 4, 2019
Washington
1 review
0 helpful votes
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Easy
August 4, 2019

So easy to claim a refund all you do is click on banner and it is in cart. Will use again and again.

Date of experience: August 4, 2019
Arizona
1 review
2 helpful votes
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Not Receiving Credit
August 4, 2019

Have had an Ebates account for years and it always worked well (I received my reward. However, since Dec. I stopped receiving any rewards although I purchased many gifts. Recently it looks like it works at least occasionally.

Date of experience: August 4, 2019
Washington
1 review
0 helpful votes
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Rakuten is awesome
August 4, 2019

Thanks for making it easy to find rebates while shopping. Simple and quick to use Rakuten's site, and the rebate notifications are great!

Date of experience: August 4, 2019
Oregon
1 review
0 helpful votes
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Columbia
August 4, 2019

I love having the app pop up automatically when I am shopping at stores that use Rakuten. I always use Rakuten when it is available online.

Date of experience: August 4, 2019
Massachusetts
1 review
0 helpful votes
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Review
August 4, 2019

Extra helpful, so this application is great, Great stores to shop in, excellent application to have, recommended it

Date of experience: August 4, 2019
New York
2 reviews
0 helpful votes
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Easy to use
August 4, 2019

Easy to use get some money back all good.
Subdued they can hook it up souls can go to store sight and once registered automatically be hooked into Rakuten

You

Date of experience: August 4, 2019
Georgia
1 review
0 helpful votes
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Save money
August 4, 2019

Good, covers most site I visit. Like saving money. Will continue to use when shopping on line. I dont have any thing else to say.

Date of experience: August 4, 2019
Illinois
1 review
0 helpful votes
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Great support
August 4, 2019

Always available for support, and they deliver as promised! It is awesome to get cash back on things you already buy.

Date of experience: August 4, 2019
New Jersey
1 review
0 helpful votes
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Fast and accurate
August 4, 2019

Took card of it right away. No problems at all. I sm just wondering why I continually have to ask for my cash back. Why is it not automatic when I shop?

Date of experience: August 4, 2019
Ohio
1 review
0 helpful votes
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It is fun with lots of stores
August 4, 2019

It is easy to bring up and use. I have not made a lot but helps with shipping or taxes. It is fun to shop at the stores or use for hotels

Date of experience: August 4, 2019
Maryland
5 reviews
1 helpful vote
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Easy to use
August 4, 2019

Rakuten automatically recognizes sites where I can save money and opens. It automatically gives cash back when I complete my order

Date of experience: August 4, 2019
Arizona
1 review
0 helpful votes
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Shopping with Rakuten is the best
August 4, 2019

I always go to Rakuten when online shopping. I had an issue with some missing rebate money and it was handled swiftly and 100% satisfied. I will never shop online without checking Rakuten first.

Thank you

Date of experience: August 3, 2019
Louisiana
1 review
0 helpful votes
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Love this Money Saver!
August 3, 2019

I've been a member for over 19 years! With my next Fat Check, I'll have earned over $1500! They've never sold my information and I don't get a ton of junk mail from them. If I notice I didn't get a rebate from them they have always been prompt to get it done. I have the "Button" on my laptop to help ensure I never miss a chance for an Ebate. I am totally happy with Rakuten, formerly Ebates. (I prefer the name Ebates, but I'll adapt eventually)

Date of experience: August 3, 2019

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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