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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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Alabama
2 reviews
11 helpful votes
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Couldn't Be Easier
August 24, 2017

Ebates is such an easy way to "make" money. I've received two payouts since I first joined a few months ago. Granted, I don't shop online a great deal, but still there's nothing better than making a little money on the money you spend.

Date of experience: August 24, 2017
Wisconsin
1 review
1 helpful vote
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I love Ebates! So easy to use and any issues I've had they always respond so quickly and resolve any questions or issues I've had. Wonderful customer service. I recommend to everyone I know!

Date of experience: August 23, 2017
Wisconsin
1 review
1 helpful vote
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Customer Service
August 21, 2017

I submitted a question on an order and received a reply immediately. Ebates customer service is excellent.

Date of experience: August 21, 2017
Minnesota
7 reviews
23 helpful votes
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Not a single transaction has gone thru in 2 months. Their website is the WORSE when it comes to needing help. Their transaction "lookup" page doesn't work for diddly. Almost impossible to contact them. I'm in the process of seeing what their response to this mess will be. So far, nothing

Date of experience: August 18, 2017
California
2 reviews
4 helpful votes
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They sent me the wrong chair, Have not replied to any messages I have sent them as well. I have tried posting a few 5 times already every two weeks and nothing ever gets posted. I bought one of these chairs before loved it and thats why I bought another one. They sent me something different and I hate it. I will not buy from them again period.

Date of experience: August 16, 2017
Massachusetts
1 review
1 helpful vote
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Excellent!
August 16, 2017

I love Ebates!
At first I was suspicious of being scammed
But NO! I just got my second Big Fat Check from them, it's like $160

WOW.
I've never thought I would have that much cashback just from online shopping!

Their customer service is great! For my first check, I did not get credits from my purchase (for some reasons). However, I called them and explained the problem I got, they did a good job on solving that problem out for me in a kind manner!
So that didnt bother me at all.

For someone who experiences the same problem, if u didnt get credits for a purchase, you can go to Ebates app ==> "Where's My Cash Back" ==> click on the purchase u didnt get credits for ==> type in Order Number and Order Subtotal

I'll keep using Ebates, it's the first thing I would think of whenever I do online shopping!

Date of experience: August 15, 2017
NL
3 reviews
7 helpful votes
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Too much hassle
August 14, 2017

I tried Ebates and tried to think it was going to help. However, after a few purchases which didn't 'go through' I just gave up on the cash back thing. A few % back isn't worth it if you have to haggle and fight your way to get a measly 1%, of which I did not.

Date of experience: August 13, 2017
Florida
3 reviews
9 helpful votes
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Many times I do not get credit for what I have bought. If you want them to find out why be prepared to dig back months lookin for the online sales that did not pay you for. Once I pay for an item and it is delivered I forget about it. If their system is so good they should have all the info. Why is it up to me to keep track of their business. I quit dealing with them for the puny check they send. Most of the times it is about 30 percent of what it should be. This is very aggravating.

Date of experience: August 9, 2017
West Virginia
6 reviews
4 helpful votes
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I've never had any issues with this company and have made a nice chunk of change shopping through them! Very happy

Date of experience: August 8, 2017
Florida
1 review
2 helpful votes
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Best support
August 8, 2017

This has to be the best support I have ever experienced. They reply in minutes, courteously and efficiently.

Date of experience: August 8, 2017
California
1 review
2 helpful votes
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I am very happy with Ebates 100%. Their customer service is outstanding and has responded to any of my questions within an hour, and resolutions to any issue within the same timeframe! I highly recommend this company for anyone that shops online regularly! And by the way, I am not fake! This is not a fake review! If you have issues with Ebates then you should do like I did and contact customer service before giving them a bad review! Thank you Ebates! Debbie Rossow

Date of experience: August 5, 2017
Massachusetts
2 reviews
3 helpful votes
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I have nothing but good things to say. The site is so easy to use and you even get reminders to enable your cash back. I've had times when either an order didn't register for whatever reason (or just not rite away) and even when I just forgot to click my "ebates button" during a check out and customer service was awesome about making sure i received my cash back amount. The response time is super fast and the representatives are always friendly. I tell everyone about ebates and I will continue to do so.

Date of experience: August 3, 2017
Georgia
2 reviews
1 helpful vote
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My experience using Ebates has been 100% positive. I recommended it to family and friends w/o reservation.

Date of experience: August 1, 2017
Canada
1 review
7 helpful votes
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Be prepared to fight for EVERY single transaction you make as these lot haven't got a clue about how to run a cashback website.

Date of experience: August 1, 2017
Ohio
2 reviews
4 helpful votes
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So easy to use.
August 1, 2017

You can't beat getting rebates for things you buy anyway. Great way to save money and so easy to use.

Date of experience: July 31, 2017
California
1 review
1 helpful vote
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Quick, responsive service. I had a question regarding my cash back account. It was addressed with efficiency and professionalism. Thank You Ebates!

Date of experience: July 31, 2017
Georgia
1 review
5 helpful votes
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Fake reviews
July 24, 2017

I can tell a fake review from a real one. Most Real reviews you can tell because most people make mistakes and spelling and spacing in their reviews. None of these reviews have any mistakes they are perfectly edited reviews which makes me leery. I won't do anything with a company that does edited reviews and they're so perfect you can tell by looking at them. They have somebody spending a lot of time editing s*** that they didn't want people to see because they didn't want the real thing to come out about their company so this is why they edit all these reviews or put them in just just to say that they're 'five star'. They do this all on purpose to F with your head and make you think that irs such a great company to work for when in reallity, its nothing but a scam and a waste of time. I would never do anything with Ebates just because of reading these fake effing reviews! You have ti be smart!

Date of experience: July 23, 2017
California
1 review
7 helpful votes
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I really like the idea of Ebates. I signed up and made a few purchases. Within hours or a day the cash back was documented. But it seems like that has slowed. The last 3 purchases have not shown up in my cash back as quickly. The pain in the butt is that you have to keep track of where you shopped, the date, the subtotal, and the order number in order to put in a request to find out what happened to your cash back. It's become more frustrating for me to QC than I want to really deal with.

Date of experience: July 23, 2017
Alabama
1 review
1 helpful vote
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VERY PLEASED!
July 21, 2017

VERY PLEASED! Have been very happy with my use of Ebates. Offer great deals! Had a question and got immediate help with the answer.

Date of experience: July 21, 2017
Ohio
1 review
1 helpful vote
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A+ Customer Service
July 21, 2017

Even thought I failed to make a online purchase by activating Ebates, they credited my account anyway. I thought this was out of the norm since the mistake was mine. I dad another purchase that Ebates was activated but not credited and they gave me the credit and took it on themselves to resolve the matter with the vendor. Excellent cash back program! No problems receiving quarterly pay outs either.

Date of experience: July 21, 2017

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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