Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rakuten

Rakuten

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rakuten?
grey stargrey stargrey stargrey stargrey star

Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
This company does not typically respond to reviews

We monitor reviews for authenticity

Indiana
1 review
1 helpful vote
Follow Elaine M.
Unfollow Elaine M.
Share Review
Report Review

I don't do much spending, but for what I have done, Ebates is there. When my check was lost in the mail, they were on time and on target with sending my funds via my paypal account. Tonya walked me through the entire process. It is awesome!

Date of experience: January 10, 2019
Colorado
4 reviews
1 helpful vote
Follow Katherine L.
Unfollow Katherine L.
Share Review
Report Review

This does not require me to actually go to their website and choose a company to buy from. If I visit a site they offer rebates on it automatically pops up. You do have to understand that if you go out and do not purchase anything and then sign back in to purchase items you have placed in your cart, that it may not record that purchase. I have been getting rebates from this site for over 10yrs.

Date of experience: January 7, 2019
Oregon
4 reviews
0 helpful votes
Follow Patricia D.
Unfollow Patricia D.
Share Review
Report Review

Wonderful company
December 30, 2018

I love Ebates! It is a easy way to get cash back on online shopping. They are simple to use and if you have a dispute they work very hard to resolve the issue. Great company!

Date of experience: December 30, 2018
Texas
2 reviews
2 helpful votes
Follow Lowys H.
Unfollow Lowys H.
Share Review
Report Review

We earned over $300 by 2nd month, Were shopping a lot online and they have incredible cash back offers, They have a professional staff with great support
Sign up with our invite link for a $10 bonus when you shop $25+ through Ebates https://go.ebat.es/rNWhrHPsEP

Date of experience: December 24, 2018
North Carolina
2 reviews
6 helpful votes
Follow Diane O.
Unfollow Diane O.
Share Review
Report Review

Best customer service
December 23, 2018

Carol S. Helped me with a small problem and got the issue settled in record time over the weekend! Why not use Ebates when your doing your online shopping? It's as easy as it can be and you get money back on your online order.

Date of experience: December 23, 2018
Texas
1 review
1 helpful vote
Follow James R.
Unfollow James R.
Share Review
Report Review

Trisha M at Ebates

Trisha M. Is Great. She is likeable, friendly, knowledgeable
And a true pleasure to work with. I wish the people I have dealt with
At other sites were half as fantastic as she is. I wish everyone who
Calls Ebates would be lucky enough to get to work with Trisha. Thank you
Trisha for the great customer service experience.

Date of experience: December 21, 2018
Jamaica
1 review
1 helpful vote
Follow Sey D.
Unfollow Sey D.
Share Review
Report Review

Simply the best
December 19, 2018

Simply the best.
If you have a problem to the Ebates team, that's no problem, it will be solved thoroughly & efficiently. Their communication is World Class.
Deal & Promo info is just a sight for sore eyes when the pop up or when I received an email.
Special thanks to Ms. Kathleen, keep up the great work..

Date of experience: December 19, 2018
New York
1 review
0 helpful votes
Follow Joanne G.
Unfollow Joanne G.
Share Review
Report Review

Roxanna F is the best!
December 19, 2018

Roxanna F is the best and helped me tremendously! Thank you so much Roxanna!
Hope we can interact again!

Date of experience: December 19, 2018
California
1 review
3 helpful votes
Follow Jenye H.
Unfollow Jenye H.
Share Review
Report Review

I had an issue with cash back and Mark came to the rescue! He handled my issue promptly and with courtesy! Thank you so much!

Date of experience: December 18, 2018
New Jersey
1 review
2 helpful votes
Follow Julie H.
Unfollow Julie H.
Share Review
Report Review

And the customer service for Ebates is extremely helpful, quick, and one of the best I've EVER seen with online customer service! I will be returning again and again because I have been so pleased, and shocked by how great the customer response and help was! It was within minutes they helped me! Happy holidays!

Date of experience: December 18, 2018
Guatemala
2 reviews
1 helpful vote
Follow Cody S.
Unfollow Cody S.
Share Review
Report Review

Free 10$ Welcome bonus
December 13, 2018

One way to save money when travelling and buying online or booking accommodation online is using ebates website to connect through to thousands of online stores and you will get 3-10% cash back on your purchase. I've been travelling for 7 years and this has saved me tons of money. So here is referal link if you wish to use, and you will get a $10 welcome bonus:)
ebates.com/r/THREEO127

Date of experience: December 12, 2018
Illinois
2 reviews
0 helpful votes
Follow Robyn K.
Unfollow Robyn K.
Share Review
Report Review

It works!
December 12, 2018

I received a gift card for signing up and a check back after last Holiday season! The only problem is that it can become removed with computer updates. I did not realize this happened and missed some cash back. Customer service was helpful.

Date of experience: December 12, 2018
Missouri
1 review
0 helpful votes
Follow Masashi O.
Unfollow Masashi O.
Share Review
Report Review

Very easy to use ana their rebate rate is much higher than others, Additionally their customer service is very responsible and really helpful.
Redeem option is either physical check on mail or PayPal which will fit most peoples preference.
Just give a shot, You will love it.

Date of experience: December 8, 2018
Massachusetts
6 reviews
1 helpful vote
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

A great way to save money on both on line and in store purchase from top tier stores and web site. I have saved $100's using their rebate program. It's like finding money.

Date of experience: November 29, 2018
RU
1 review
2 helpful votes
Follow Alex A.
Unfollow Alex A.
Share Review
Report Review

Мошенники
November 28, 2018

Очень плохой кэшбэк сервис. Сначала дали приветственный бонус $10, а потом сами же его и отняли. Техподдержка на связь не выходит. Одним словом - мошенники. НЕ РЕКОМЕНДУЮ.

Date of experience: November 28, 2018
Arizona
1 review
0 helpful votes
Follow Diana M.
Unfollow Diana M.
Share Review
Report Review

They work very had to make sure that you get every penny you deserve! I have been a member for at least 3 years and I love spending my extra money that I get from my Ebates check! It was easy to sign up and I even got $10.00 just for signing up, so that's an awesome deal you can; t find anywhere else!

Date of experience: November 26, 2018
Maryland
1 review
0 helpful votes
Follow Linda B.
Unfollow Linda B.
Share Review
Report Review

I started using Ebates years ago, and they have always been one of my favorite sites ever. They make getting cashback on everything you buy super super easy. They even have a website extensions in it help you to never forget to use them.

The reason that I have stayed with them all this time, though, is because their customer service is top notch. Anytime I have had an issue, no matter how big or small, they have solved it within a matter of hours.

To date, I think I have gotten back close to $500 with little to no effort on my part. I adore Ebates.

Date of experience: November 26, 2018
Colorado
1 review
8 helpful votes
Follow Kelly H.
Unfollow Kelly H.
Share Review
Report Review

Great at first
November 18, 2018

When I first signed up, I noticed I would regularly get ebates. Then after a few months, they stopped or were very infrequent. I would have to email with my order info and jump through hoops to get my ebate. Their automatic response would be, that item was not valid for an ebate. So my shopping pattern is pretty much the same, and yet now the items that I'm buying don't earn ebates as often.

Date of experience: November 18, 2018
New Jersey
1 review
0 helpful votes
Follow Jo L.
Unfollow Jo L.
Share Review
Report Review

I'm extremely pleased with eBates. The site is easy to use, the customer service is excellent and it's so nice shopping knowing that you'll be getting $$ back.

Date of experience: November 14, 2018
New York
1 review
10 helpful votes
Follow Amy F.
Unfollow Amy F.
Share Review
Report Review

I've been with ebates since 2011. The past few years they really seem to be dropping the ball in putting money in your account after a purchase. You need to be diligent. Keep your online receipts, you most likely (50% or more of the time) will have to track down your money. Pay attention, and it's worth it.

Date of experience: November 12, 2018

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
See all photos